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Windows 7: BSOD memory management

26 Jan 2014   #1
Synpredator

Windows 7 ultimate 64 bit
 
 
BSOD memory management

Hi,

I am currently having a few issues with my custom built PC, it is blue screening a lot over the past month however I cannot seem to figure out what is causing the problem.

I am getting the code 1a, which it's saying memory management BSOD, I have ran the windows memory test and memtest86 with no errors showing, I am in the middle of scanning the PC with the sf diagnosis tool and will post the results after it's completed, I will also post the dump files one the PC has finishing scanning.

Also my PC is randomly lagging/freezing, I would be in the middle of doing something and everything freezes, sound, video,mouse everything just freezes and then comes back, Sometimes it will blue screen but not very often.

CPU i7-3770k
Motherboard : gigabyte z77-ud3h
Memory: 8gb
Graphics card : GTX 660ti
Hard drives:
2x1TB SATA Hard drives Western Digital
1x120GB solid state drive sandisk

OS windows 7 ultimate 64 bit

*** Files Attached ***

Any help or suggestion would be greatly appreciated

Regards
Keith


My System SpecsSystem Spec
.
26 Jan 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Synpredator.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Code:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

If there is any further BSODs after updating to Service Pack 1, let us know.
____________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41284, 4b42001, 5138, fffff70001080000}

Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3a2 )

Followup: MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041284, A PTE or the working set list is corrupt.
Arg2: 0000000004b42001
Arg3: 0000000000005138
Arg4: fffff70001080000

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_41284

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff80003d20c53 to fffff80003ccc880

STACK_TEXT:  
fffff880`0889f0f8 fffff800`03d20c53 : 00000000`0000001a 00000000`00041284 00000000`04b42001 00000000`00005138 : nt!KeBugCheckEx
fffff880`0889f100 fffff800`03d3f473 : fffffa80`057668a0 93800001`d222e867 00000000`04b41000 d0f00001`47bac867 : nt! ?? ::FNODOBFM::`string'+0x4a13
fffff880`0889f140 fffff800`03cff9c9 : fffffa80`00000000 00000000`04c23fff fffff880`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x32c3b
fffff880`0889f300 fffff800`03fe0e90 : fffffa80`071775c0 0007ffff`00000000 00000000`00000000 00000000`00000000 : nt!MiRemoveMappedView+0xd9
fffff880`0889f420 fffff800`03fe129b : fffff880`00000000 00000000`04b30000 fffffa80`00000001 fffff960`00186200 : nt!MiUnmapViewOfSection+0x1b0
fffff880`0889f4e0 fffff800`03ccbad3 : fffff900`c6044ef8 00000000`00000000 fffffa80`06c7b060 00000000`00000000 : nt!NtUnmapViewOfSection+0x5f
fffff880`0889f530 fffff800`03cc8070 : fffff960`001872c2 00000000`00000001 00000000`00000000 fffff900`c5efecd0 : nt!KiSystemServiceCopyEnd+0x13
fffff880`0889f6c8 fffff960`001872c2 : 00000000`00000001 00000000`00000000 fffff900`c5efecd0 00000000`00000001 : nt!KiServiceLinkage
fffff880`0889f6d0 fffff960`0018f53d : 00000000`00000000 fffff880`00000001 fffff900`c5efecd0 fffff900`00000000 : win32k!SURFACE::bDeleteSurface+0x3a2
fffff880`0889f820 fffff960`00186b1c : 00000000`00000c84 fffff880`0889fb00 fffff900`c6057a10 fffff880`00000000 : win32k!NtGdiCloseProcess+0x2c9
fffff880`0889f880 fffff960`00186263 : fffffa80`0a7d3000 fffff880`0889fbe0 00000000`00000000 fffffa80`06c7b060 : win32k!GdiProcessCallout+0x200
fffff880`0889f900 fffff800`03fabccd : fffffa80`0a7d3090 00000000`00000000 00000000`00000000 fffffa80`0737bb60 : win32k!W32pProcessCallout+0x6b
fffff880`0889f930 fffff800`03f85fe1 : 00000000`c0000005 00000000`c0000001 fffffa80`78457300 00000000`00000000 : nt!PspExitThread+0x561
fffff880`0889f9f0 fffff800`03ca9353 : 00000000`00000100 fffffa80`0737bc20 00000000`00000001 fffff800`03cd3bfd : nt!PsExitSpecialApc+0x1d
fffff880`0889fa20 fffff800`03ca9790 : 00000000`00000000 fffff880`0889faa0 fffff800`03f86068 00000000`00000001 : nt!KiDeliverApc+0x2eb
fffff880`0889faa0 fffff800`03ccbb77 : fffffa80`0737bb60 00000000`000004b0 00000000`00000000 fffffa80`07452ef0 : nt!KiInitiateUserApc+0x70
fffff880`0889fbe0 00000000`75492dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x9c
00000000`0446ed58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x75492dd9


STACK_COMMAND:  kb

FOLLOWUP_IP: 
win32k!SURFACE::bDeleteSurface+3a2
fffff960`001872c2 e9d6010000      jmp     win32k!SURFACE::bDeleteSurface+0x57d (fffff960`0018749d)

SYMBOL_STACK_INDEX:  8

SYMBOL_NAME:  win32k!SURFACE::bDeleteSurface+3a2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5130212e

IMAGE_VERSION:  6.1.7600.17266

FAILURE_BUCKET_ID:  X64_0x1a_41284_win32k!SURFACE::bDeleteSurface+3a2

BUCKET_ID:  X64_0x1a_41284_win32k!SURFACE::bDeleteSurface+3a2

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x1a_41284_win32k!surface::bdeletesurface+3a2

FAILURE_ID_HASH:  {9ac43fff-7ae1-917f-1cb6-5404190ed9bb}

Followup: MachineOwner
---------
My System SpecsSystem Spec
26 Jan 2014   #3
Synpredator

Windows 7 ultimate 64 bit
 
 

Hi,

I thought it was installed, However I have found it was hidden so I must have mistakenly hidden it. Thank you

I will update if any more BSOD
My System SpecsSystem Spec
.

26 Jan 2014   #4
Synpredator

Windows 7 ultimate 64 bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Hi Synpredator.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Code:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

If there is any further BSODs after updating to Service Pack 1, let us know.
____________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41284, 4b42001, 5138, fffff70001080000}

Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3a2 )

Followup: MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041284, A PTE or the working set list is corrupt.
Arg2: 0000000004b42001
Arg3: 0000000000005138
Arg4: fffff70001080000

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_41284

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff80003d20c53 to fffff80003ccc880

STACK_TEXT:  
fffff880`0889f0f8 fffff800`03d20c53 : 00000000`0000001a 00000000`00041284 00000000`04b42001 00000000`00005138 : nt!KeBugCheckEx
fffff880`0889f100 fffff800`03d3f473 : fffffa80`057668a0 93800001`d222e867 00000000`04b41000 d0f00001`47bac867 : nt! ?? ::FNODOBFM::`string'+0x4a13
fffff880`0889f140 fffff800`03cff9c9 : fffffa80`00000000 00000000`04c23fff fffff880`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x32c3b
fffff880`0889f300 fffff800`03fe0e90 : fffffa80`071775c0 0007ffff`00000000 00000000`00000000 00000000`00000000 : nt!MiRemoveMappedView+0xd9
fffff880`0889f420 fffff800`03fe129b : fffff880`00000000 00000000`04b30000 fffffa80`00000001 fffff960`00186200 : nt!MiUnmapViewOfSection+0x1b0
fffff880`0889f4e0 fffff800`03ccbad3 : fffff900`c6044ef8 00000000`00000000 fffffa80`06c7b060 00000000`00000000 : nt!NtUnmapViewOfSection+0x5f
fffff880`0889f530 fffff800`03cc8070 : fffff960`001872c2 00000000`00000001 00000000`00000000 fffff900`c5efecd0 : nt!KiSystemServiceCopyEnd+0x13
fffff880`0889f6c8 fffff960`001872c2 : 00000000`00000001 00000000`00000000 fffff900`c5efecd0 00000000`00000001 : nt!KiServiceLinkage
fffff880`0889f6d0 fffff960`0018f53d : 00000000`00000000 fffff880`00000001 fffff900`c5efecd0 fffff900`00000000 : win32k!SURFACE::bDeleteSurface+0x3a2
fffff880`0889f820 fffff960`00186b1c : 00000000`00000c84 fffff880`0889fb00 fffff900`c6057a10 fffff880`00000000 : win32k!NtGdiCloseProcess+0x2c9
fffff880`0889f880 fffff960`00186263 : fffffa80`0a7d3000 fffff880`0889fbe0 00000000`00000000 fffffa80`06c7b060 : win32k!GdiProcessCallout+0x200
fffff880`0889f900 fffff800`03fabccd : fffffa80`0a7d3090 00000000`00000000 00000000`00000000 fffffa80`0737bb60 : win32k!W32pProcessCallout+0x6b
fffff880`0889f930 fffff800`03f85fe1 : 00000000`c0000005 00000000`c0000001 fffffa80`78457300 00000000`00000000 : nt!PspExitThread+0x561
fffff880`0889f9f0 fffff800`03ca9353 : 00000000`00000100 fffffa80`0737bc20 00000000`00000001 fffff800`03cd3bfd : nt!PsExitSpecialApc+0x1d
fffff880`0889fa20 fffff800`03ca9790 : 00000000`00000000 fffff880`0889faa0 fffff800`03f86068 00000000`00000001 : nt!KiDeliverApc+0x2eb
fffff880`0889faa0 fffff800`03ccbb77 : fffffa80`0737bb60 00000000`000004b0 00000000`00000000 fffffa80`07452ef0 : nt!KiInitiateUserApc+0x70
fffff880`0889fbe0 00000000`75492dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x9c
00000000`0446ed58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x75492dd9


STACK_COMMAND:  kb

FOLLOWUP_IP: 
win32k!SURFACE::bDeleteSurface+3a2
fffff960`001872c2 e9d6010000      jmp     win32k!SURFACE::bDeleteSurface+0x57d (fffff960`0018749d)

SYMBOL_STACK_INDEX:  8

SYMBOL_NAME:  win32k!SURFACE::bDeleteSurface+3a2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5130212e

IMAGE_VERSION:  6.1.7600.17266

FAILURE_BUCKET_ID:  X64_0x1a_41284_win32k!SURFACE::bDeleteSurface+3a2

BUCKET_ID:  X64_0x1a_41284_win32k!SURFACE::bDeleteSurface+3a2

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x1a_41284_win32k!surface::bdeletesurface+3a2

FAILURE_ID_HASH:  {9ac43fff-7ae1-917f-1cb6-5404190ed9bb}

Followup: MachineOwner
---------
Hi,

I have tried installing sp1 but I keep getting BS with the error pxhlpa64.sys and I have to keep repairing just to run the pc again.

Any idea ?
My System SpecsSystem Spec
26 Jan 2014   #5
Synpredator

Windows 7 ultimate 64 bit
 
 
Updated SF Logs

See attached logs for the blue screens im having.
My System SpecsSystem Spec
27 Jan 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

PxHlpa64.sys is used by Adobe Lightroom, iTunes and Sony Vegas Pro. Some more info is available here: pxHelp20.sys programs . It is some driver that monitors your Optical Disc Drive externally in a way that is conflicting with the system.

Either uninstall them all, or update them all.

If nothing is changed after updating, uninstallation will be required.
My System SpecsSystem Spec
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