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Windows 7: BSODs with various bug check codes after upgrading hardware

26 Jan 2014   #1
daviga404

Windows 7 Professional x64
 
 
BSODs with various bug check codes after upgrading hardware

Hi! I recently upgraded my CPU and Motherboard to an Intel i5 4670k and Gigabyte GA-Z87-HD3, respectively.
This was around the 27th December, so BSODs prior to this were a problem which I have since resolved. The blue screens occur at no specific time, and seem to have a different bug check code every time they occur (although some are repeated, just not consecutively).

I have tried to resolve the issue by changing some settings in the BIOS (I can't recall which ones exactly), but with no avail. The only other piece of hardware added/changed since this started to occur is a headset (Creative Tactic3d Rage), although the blue screens occurred before this was added.

I have also tried removing any old AMD drivers (the motherboard/CPU I upgraded from were both AMD, rather than Intel) in case of conflicting drivers, but still with no change.

When the issues initially started to occur, I tried to apply a hotfix from Microsoft, but this made no difference.

The SF diagnostic tool output is attached; any help would be greatly appreciated.

Thanks in advance


My System SpecsSystem Spec
.
26 Jan 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by daviga404 View Post
I have also tried removing any old AMD drivers (the motherboard/CPU I upgraded from were both AMD, rather than Intel) in case of conflicting drivers, but still with no change
Did you not do a clean install when you got the new motherboard? Did you simply plug in your HDD into the new motherboard and boot?
My System SpecsSystem Spec
26 Jan 2014   #3
daviga404

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Golden View Post
Quote   Quote: Originally Posted by daviga404 View Post
I have also tried removing any old AMD drivers (the motherboard/CPU I upgraded from were both AMD, rather than Intel) in case of conflicting drivers, but still with no change
Did you not do a clean install when you got the new motherboard? Did you simply plug in your HDD into the new motherboard and boot?
No, I had done a clean install about 5 months before. I have one HDD and one SSD, 1TB and 120GB respectively. I booted, then installed the drivers that came with the installation CD. Next, I updated these through their respective manufacturer websites.
My System SpecsSystem Spec
.

26 Jan 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

The reason I ask is that you probably have crap loads of drivers from the older motherboard which might be spitting all sorts of errors....I'll have a look at the dmp file now anyway, but it might take some time to work out.
My System SpecsSystem Spec
26 Jan 2014   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffa8034662df0, 0, fffff80003df2123, 2}


Could not read faulting driver name
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+264 )

Followup: MachineOwner
---------
Code:
fffff880`0aa8b468  fffff880`0f5399f2*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0xb79f2
Code:
Name	AMD Radeon HD 7900 Series
Update the driver for your video card.

Code:
fffff800`00b9c748  fffff880`05526dd7Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
 iusb3xhc+0x5bdd7
Update the USB3.0 Host Controller driver
Driver Reference Table - iusb3xhc.sys

Code:
fffff880`0cc46438  fffff880`055e378fUnable to load image \SystemRoot\system32\DRIVERS\vrtaucbl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vrtaucbl.sys
*** ERROR: Module load completed but symbols could not be loaded for vrtaucbl.sys
 vrtaucbl+0x978f
Update the Virtual Audio cable software driver
Driver Reference Table - vrtaucbl.sys

Code:
fffff880`0cc45b38  fffff880`04900dfdUnable to load image \??\C:\Windows\system32\drivers\aswSnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
 aswSnx+0x28dfd
Uninstall Avast (a common cause of BSOD's on some systems) and replace with MSE

You may need to do a check of your RAM/RAM motherboard slots at some stage using MemTest86+....leave that for the time being. We'll see if its still needed.
My System SpecsSystem Spec
27 Jan 2014   #6
daviga404

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Golden View Post
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffa8034662df0, 0, fffff80003df2123, 2}


Could not read faulting driver name
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+264 )

Followup: MachineOwner
---------
Code:
fffff880`0aa8b468  fffff880`0f5399f2*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0xb79f2
Code:
Name	AMD Radeon HD 7900 Series
Update the driver for your video card.

Code:
fffff800`00b9c748  fffff880`05526dd7Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
 iusb3xhc+0x5bdd7
Update the USB3.0 Host Controller driver
Driver Reference Table - iusb3xhc.sys

Code:
fffff880`0cc46438  fffff880`055e378fUnable to load image \SystemRoot\system32\DRIVERS\vrtaucbl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vrtaucbl.sys
*** ERROR: Module load completed but symbols could not be loaded for vrtaucbl.sys
 vrtaucbl+0x978f
Update the Virtual Audio cable software driver
Driver Reference Table - vrtaucbl.sys

Code:
fffff880`0cc45b38  fffff880`04900dfdUnable to load image \??\C:\Windows\system32\drivers\aswSnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
 aswSnx+0x28dfd
Uninstall Avast (a common cause of BSOD's on some systems) and replace with MSE

You may need to do a check of your RAM/RAM motherboard slots at some stage using MemTest86+....leave that for the time being. We'll see if its still needed.
Thanks for the reply!

I have:
  • Updated my video card drivers (although I recall doing this a few weeks ago, with a failed installation, but successful install of video card drivers)
  • Updated the Virtual Audio Cable drivers
  • Updated the Intel USB3.0 eXtensible Host Controller driver
  • Reinstalled avast! with a custom install, as this is said to fix the problem in some cases. The driver "aswSnx.sys" is no longer existent in Device Manager (when hidden devices are shown) either, although still on the file system. The reason for this instead of simply installing MSE is that MSE's virus protection rates have fallen in recent months[1][2][3], and although Avast! may cause problems, it seems like the best free solution as of now.
My System SpecsSystem Spec
27 Jan 2014   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Thats OK...its a trade-off between accepting the risk of BSOD from Avast versus the choice to use it
My System SpecsSystem Spec
30 Jan 2014   #8
daviga404

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by Golden View Post
Thats OK...its a trade-off between accepting the risk of BSOD from Avast versus the choice to use it
I'm still getting BSODs; I had a look at the minidumps using the Windows Debugging Tools, and found the following:
  • One of the blue screens was "probably caused" by the AMD driver (again), so I had a look around the web for some solutions to this. What I found was a solution to uninstall the AMD Catalyst Control Center as the driver was stored exclusively on this program. I have yet to find out whether or not this succeeded.
  • Another blue screen was
    Code:
    Probably caused by : memory_corruption
    , which I'm guessing (as you mentioned earlier) has something to do with my memory. I'll do a memory test and post the results here.
  • The third blue screen (013014-16177-01.dmp) seems to have been caused by "ntkrnlmp", which doesn't look too much like a direct fault, but rather something to blame when the culprit cannot be identified. This, I am unsure of.

I have attached a zip with the new minidumps and the output of dumpchk.exe.
Thanks again for your help!
My System SpecsSystem Spec
31 Jan 2014   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff880`08b7a788  fffff880`050b1b36Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x45b36
fffff880`08b7a790  fffffa80`0f9c8000
fffff880`08b7a798  00000000`00000001
fffff880`08b7a7a0  fffff880`08b7a819
fffff880`08b7a7a8  fffff880`0f4d3a76Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x27a76
As you determined, the ATI driver is the issue here - lets see if your fix works.

Code:
fffff880`08b7a438  fffff880`012c6b80*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
 iaStorA+0x83b80
Check for updates to the Intel Rapid Storage Technology drivers

Code:
fffff880`08b7a390  fffff880`049ebe9aUnable to load image \??\C:\Windows\system32\drivers\aswSnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
 aswSnx+0xf2e9a
Uninstall Avast
My System SpecsSystem Spec
07 Feb 2014   #10
daviga404

Windows 7 Professional x64
 
 

Hi, sorry to revive this thread again, but it appears that I am now getting one repeated blue screen, so the other fixes seem to have worked. I've tried to debug the minidump, but with no success.
All of the newest dump files are attached.
My System SpecsSystem Spec
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