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Windows 7: BSOD when hovering over IE10 on taks bar

27 Jan 2014   #1
emj

Windows 7 Professional x64
 
 
BSOD when hovering over IE10 on taks bar

When I hover over the minimised IE10 session if give me a BSOD. Nothing else is running/visible on the task bar.
I would value any view or pointers.

Thanks in advance.


My System SpecsSystem Spec
.
27 Jan 2014   #2
peebee

Windows 7 x64
 
 

Forgive me for not being detailed here as I'm still new to debugging but it looks like your problem is in the Intel graphics driver. I can see that it's trying to access an area of memory that is inaccessible.

I'm going to assume you've made no hardware changes since you're using a laptop.

I would start by making sure the graphics drivers are up to date.

If that doesn't help, run the Driver Verifier (Start -> Run: verifier). You can google around about how to best run this.
My System SpecsSystem Spec
27 Jan 2014   #3
emj

Windows 7 Professional x64
 
 

Thanks. I updated the Drivers and there was no difference.
I found a place that suggested removing KB2670838 - which I did. It takes me back to IE8 and the problem is not present.

Should I Update again - not in a hurry.
My System SpecsSystem Spec
.

27 Jan 2014   #4
YoYo155

Windows 10
 
 

Hello emj and peebee, welcome to SF .

I believe the issue originates with rapportiaso64.sys, which is a part of
Trusteer Ltd. Rapport Security software.

Try removing it and see if the BSOD's stop.
Are you using any other kind of security software? I didn't see any.

As peebee stated the graphic drivers are outdated, but let's keep it to one change at a time .
My System SpecsSystem Spec
27 Jan 2014   #5
peebee

Windows 7 x64
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
Hello emj and peebee, welcome to SF .

I believe the issue originates with rapportiaso64.sys, which is a part of
Trusteer Ltd. Rapport Security software.

Try removing it and see if the BSOD's stop.
Are you using any other kind of security software? I didn't see any.

As peebee stated the graphic drivers are outdated, but let's keep it to one change at a time .
Thanks for the welcome YoYo. I'm curious, not because I question your judgment but because I want to learn, how did you come up with your assessment of the rapportiaso64.sys driver? I see the module in the minidump but I've yet to determine its cause in the crash.
My System SpecsSystem Spec
28 Jan 2014   #6
emj

Windows 7 Professional x64
 
 

Hi. The KB2670838 indicates that the problem is with the Sony Implementation and that Microsoft and Sony are working together to resolve the problem. This is 'deduced' as the Sony section is marked as 'None' and this indicates the approach being taken. The suggested action is to remove the KB2670838 in the mean time.
But what do I know - bemused...
My System SpecsSystem Spec
28 Jan 2014   #7
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by peebee View Post
Thanks for the welcome YoYo. I'm curious, not because I question your judgment but because I want to learn, how did you come up with your assessment of the rapportiaso64.sys driver? I see the module in the minidump but I've yet to determine its cause in the crash.
As you mentioned igdpmd64.sys is very outdated but Sony's and Dell's laptop like using their own
OEM drivers which tend to be old.

I took a look at the loaded / unloaded modules and saw that rapportiaso64.sys has been
loaded and unloaded several times which indicates activity along with the fact that security
programs like to meddle with things sometimes too much I figured it's worth a go.

Code:
Unloaded modules:
fffff880`0a070000 fffff880`0a0a8000   rapportiaso6
fffff880`0a038000 fffff880`0a070000   rapportiaso6
fffff880`0a000000 fffff880`0a038000   rapportiaso6
fffff880`0a070000 fffff880`0a0a8000   rapportiaso6
fffff880`0a038000 fffff880`0a070000   rapportiaso6
fffff880`0a000000 fffff880`0a038000   rapportiaso6
fffff880`0a070000 fffff880`0a0a8000   rapportiaso6
fffff880`0a038000 fffff880`0a070000   rapportiaso6
fffff880`0a000000 fffff880`0a038000   rapportiaso6
fffff880`0a000000 fffff880`0a071000   spsys.sys
fffff880`0a071000 fffff880`0a0a9000   rapportiaso6
fffff880`0a071000 fffff880`0a0a9000   rapportiaso6
fffff880`0a071000 fffff880`0a0a9000   rapportiaso6
fffff880`0a071000 fffff880`0a0a9000   rapportiaso6
fffff880`0a071000 fffff880`0a0a9000   rapportiaso6
fffff880`0a071000 fffff880`0a0a9000   rapportiaso6
fffff880`0a071000 fffff880`0a0a9000   rapportiaso6
fffff880`0a071000 fffff880`0a0a9000   rapportiaso6
fffff880`0a071000 fffff880`0a0a9000   rapportiaso6
My System SpecsSystem Spec
03 Feb 2014   #8
peebee

Windows 7 x64
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
Quote   Quote: Originally Posted by peebee View Post
Thanks for the welcome YoYo. I'm curious, not because I question your judgment but because I want to learn, how did you come up with your assessment of the rapportiaso64.sys driver? I see the module in the minidump but I've yet to determine its cause in the crash.
As you mentioned igdpmd64.sys is very outdated but Sony's and Dell's laptop like using their own
OEM drivers which tend to be old.

I took a look at the loaded / unloaded modules and saw that rapportiaso64.sys has been
loaded and unloaded several times which indicates activity along with the fact that security
programs like to meddle with things sometimes too much I figured it's worth a go.

Code:
Unloaded modules:
fffff880`0a070000 fffff880`0a0a8000   rapportiaso6
fffff880`0a038000 fffff880`0a070000   rapportiaso6
fffff880`0a000000 fffff880`0a038000   rapportiaso6
fffff880`0a070000 fffff880`0a0a8000   rapportiaso6
fffff880`0a038000 fffff880`0a070000   rapportiaso6
fffff880`0a000000 fffff880`0a038000   rapportiaso6
fffff880`0a070000 fffff880`0a0a8000   rapportiaso6
fffff880`0a038000 fffff880`0a070000   rapportiaso6
fffff880`0a000000 fffff880`0a038000   rapportiaso6
fffff880`0a000000 fffff880`0a071000   spsys.sys
fffff880`0a071000 fffff880`0a0a9000   rapportiaso6
fffff880`0a071000 fffff880`0a0a9000   rapportiaso6
fffff880`0a071000 fffff880`0a0a9000   rapportiaso6
fffff880`0a071000 fffff880`0a0a9000   rapportiaso6
fffff880`0a071000 fffff880`0a0a9000   rapportiaso6
fffff880`0a071000 fffff880`0a0a9000   rapportiaso6
fffff880`0a071000 fffff880`0a0a9000   rapportiaso6
fffff880`0a071000 fffff880`0a0a9000   rapportiaso6
fffff880`0a071000 fffff880`0a0a9000   rapportiaso6
Gotcha, thanks.
My System SpecsSystem Spec
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 BSOD when hovering over IE10 on taks bar




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