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Windows 7: Win7 constantly rebooting and recovering...can't get access to dumps

29 Jan 2014   #1
Duncs

Windows 7 32bit
 
 
Win7 constantly rebooting and recovering...can't get access to dumps

My Win7 PC is constantly rebooting after recovering from a serious error. It tells me to check dump files, but I can't get the viewer installed. I've tried installing the standalone debugging tools from Windows Driver Kit (WDK) and Debugging Tools for Windows (WinDbg) downloads, but installation always fails.

I sometimes find that after the error has appeared, it seems to cycle through telling me that Internet Explorer has caused an issue, and won't let me continue without rebooting.

It's getting to be annoying!


My System SpecsSystem Spec
.
29 Jan 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Can you get to the desktop? Upload the dmp files here and we can have a look for you if you like?

1. Download this .BAT file to your desktop
download
2. Right-click the .BAT file and 'Run as Administrator'
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
29 Jan 2014   #3
Duncs

Windows 7 32bit
 
 

Cheers Golden.

I'll do it later tonight, UK time.
My System SpecsSystem Spec
.

29 Jan 2014   #4
Duncs

Windows 7 32bit
 
 
.zip attached

Golden, the .zip file is attached...hope it makes sense to somebody!
My System SpecsSystem Spec
29 Jan 2014   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

I'll have a look at it this evening when I'm home from work.
My System SpecsSystem Spec
29 Jan 2014   #6
Duncs

Windows 7 32bit
 
 

Cheers
My System SpecsSystem Spec
30 Jan 2014   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41287, 7fffffe8, 0, 0}

Unable to load image cbfs4.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cbfs4.sys
*** ERROR: Module load completed but symbols could not be loaded for cbfs4.sys
Probably caused by : cbfs4.sys ( cbfs4+32412 )

Followup: MachineOwner
---------
Duncan, please check for updates to the CallBack File System software:
https://www.eldos.com/cbfs/download-release.php

FYI : seems to be a very recent problem - see developers forum:
https://www.eldos.com/forum/read.php?FID=13&TID=5009
My System SpecsSystem Spec
30 Jan 2014   #8
Duncs

Windows 7 32bit
 
 

Many thanks Golden. I'll look at it later when I get home from work.

On an aside...what can I use to view the dump files? I can't get the Windows Debugger to install, from the link on the MS website.
My System SpecsSystem Spec
30 Jan 2014   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

WinDBG is certainly the tool to use.

See if this helps:
WinDBG: The very basics
My System SpecsSystem Spec
31 Jan 2014   #10
Duncs

Windows 7 32bit
 
 

Quote   Quote: Originally Posted by Golden View Post
WinDBG is certainly the tool to use.

See if this helps:
WinDBG: The very basics
At last...got it installed. Eldos advise that it's Boxcryptor that's causing the issue, and I should contact them. So, e-mail to them.

Cheers for all your help Golden. Much appreciated

Duncs
My System SpecsSystem Spec
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 Win7 constantly rebooting and recovering...can't get access to dumps




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