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Windows 7: BSOD while playing World of Warcraft

29 Jan 2014   #1
Fatherdeath

Windows 7 Home Premium 64 bit
 
 
BSOD while playing World of Warcraft

The game crashed and then from what I saw it also managed to cause BSOD.


My System SpecsSystem Spec
.
29 Jan 2014   #2
YoYo155

Windows 10
 
 

Hello and welcome to SF Fatherdeath .

World of Warcraft appears to be causing some issues at the moment as we see more it
being mentioned in more threads recently.
So that might be a part of it, did the game receive any sort of update lately?
As for now a single bugcheck isn't much to go on except a several suspects, which are BitDefender
which was mentioned as the active process but that doesn't mean it was the cause.
Other suspects are your Razer peripherals, an apple device driver (usbaapl64.sys) and RAM/Driver.
The MSINFO32 file is corrupt, please upload anew version of it:

Start → Run → type MSINFO32 then hit Enter.
In MSINFO32 go to, File → Save → name it your user-name.
Once the file is saved right click it and choose Send toCompressed (zipped) folder.

Attach the file in your next post.

If you're using CCleaner please stop using it as it deletes the dump files which we need.
My suggestion for now is the wait and see approach, meaning if you find a reproducible
BSOD cause or if a BSOD just happens randomly report back using the SFDT again.


If you have the time to spare, you can run a test on the RAM.
Testing the RAM:

Quote   Quote: Originally Posted by koolkat77 View Post
Test and Diagnose RAM Issues with Memtest86+:
Tip   Tip
  • Pay close attention to part 3 of the tutorial "If you have errors"
  • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
When done with the testing procedure take a picture and upload it here.

This will help you to determine where the issue is origination from (if any):
Quote   Quote: Originally Posted by Arc View Post
First run it with all the existing/installed RAM modules. If it comes with no error, all is good.

But if it starts showing errors, Stop testing. Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:
testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:
testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.
Let us know the results.
My System SpecsSystem Spec
30 Jan 2014   #3
Fatherdeath

Windows 7 Home Premium 64 bit
 
 

Sorry it took so long for the reply, was very busy.
I have attached the file as requested.
I checked the RAM for errors but none came up.
My System SpecsSystem Spec
.

30 Jan 2014   #4
Fatherdeath

Windows 7 Home Premium 64 bit
 
 

Blue screened again :/
Here's the new log. Once again while playing wow
My System SpecsSystem Spec
30 Jan 2014   #5
Fatherdeath

Windows 7 Home Premium 64 bit
 
 

So, I decided to load wow up and leave my computer running idle. When I came back my computer had BSOD.
Here is the latest crash log
My System SpecsSystem Spec
30 Jan 2014   #6
YoYo155

Windows 10
 
 

Hi again .

You have uploaded two file but only one dump file is present.
Which is exactly the same as before which I mentioned in my previous post.

Quote   Quote: Originally Posted by YoYo155 View Post
World of Warcraft appears to be causing some issues at the moment as we see more it
being mentioned in more threads recently.
So that might be a part of it, did the game receive any sort of update lately?
As for now a single bugcheck isn't much to go on except a several suspects, which are BitDefender
which was mentioned as the active process but that doesn't mean it was the cause.
Other suspects are your Razer peripherals, an apple device driver (usbaapl64.sys) and RAM/Driver.
So, did the game receive any sort of update lately?


Your MSINFO32 file is showing this error.
Device Error Code  
Apple Mobile Device USB Driver 39  
Quote:
Code 39

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)


Cause

There are several causes of Code 39 errors:
  • A required device driver is missing.
  • A required binary file is corrupted.
  • There is a problem with the file I/O process.
  • A driver that is referencing an entry point in another binary file is unable to load.
Recommended resolution

Uninstall and reinstall the driver

Uninstall the driver from Device Manager, and then scan for new hardware to install the driver again.
  1. In the device's Properties dialog box, click the Driver tab, and then click Uninstall. Follow the instructions.
  2. Restart your computer.
  3. Open Device Manager, click Action, and then click Scan for hardware changes. Follow the instructions.
Note You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor's website.


Please remove BitDefender, at least as a troubleshooting measure.
Replace it with Microsoft Security Essentials.


Please try World of Warcraft once more and report back.
My System SpecsSystem Spec
03 Mar 2014   #7
Fatherdeath

Windows 7 Home Premium 64 bit
 
 

So, I was told to use this thread so here I am :P
BSOD has started happening randomly, here are the latest logs
My System SpecsSystem Spec
06 Mar 2014   #8
Fatherdeath

Windows 7 Home Premium 64 bit
 
 

Bumping this back up as no reply in 48 hours :s
My System SpecsSystem Spec
06 Mar 2014   #9
Fatherdeath

Windows 7 Home Premium 64 bit
 
 

BSOD again, one of the errors it shows is
0x0000001a (don't know if that helps)
here are the latest logs
My System SpecsSystem Spec
08 Mar 2014   #10
Fatherdeath

Windows 7 Home Premium 64 bit
 
 

Bump?
My System SpecsSystem Spec
Reply

 BSOD while playing World of Warcraft




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