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Windows 7: Random BSOD - ntoskrnl.exe?

29 Jan 2014   #1
wraggzeh

Windows 7 Home Premium 64bit
 
 
Random BSOD - ntoskrnl.exe?

Hi,

I have been having random BSOD's over the bast few hours. I have just re installed windows to this laptop.
I have followed the instructions to post my files, you'll find them attached.

Thanks in advance,
Dan.


My System SpecsSystem Spec
.
29 Jan 2014   #2
YoYo155

Windows 10
 
 

Hi wraggzeh, the first step would be to get a legitimate copy of Windows preferably Vista
as that PC doesn't officially have drivers newer then 2009 (except for one which is dated 2010)
and the fact that it come preinstalled with it, that shouldn't be a problem if you hopefully didn't
wipe your restore partition. Also make it x86 (32bit) as oppose to the x64bit you have installed at the moment
seeing you only have 1GB of RAM.

As for a bit of hope, the Bugchecks are all the same.

Code:
BugCheck 3B, {c000001d, fffff88000000000, fffff880153a8150, 0}

Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+60 )
Code:
EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
Code:
lmvm RTSTOR64
Browse full module list
start             end                 module name
fffff880`019cd000 fffff880`019e2000   RTSTOR64 T (no symbols)           
    Loaded symbol image file: RTSTOR64.SYS
    Image path: \SystemRoot\system32\drivers\RTSTOR64.SYS
    Image name: RTSTOR64.SYS
    Browse all global symbols  functions  data
    Timestamp:        Mon Feb 23 10:18:57 2009
My System SpecsSystem Spec
30 Jan 2014   #3
wraggzeh

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
Hi wraggzeh, the first step would be to get a legitimate copy of Windows preferably Vista
as that PC doesn't officially have drivers newer then 2009 (except for one which is dated 2010)
and the fact that it come preinstalled with it, that shouldn't be a problem if you hopefully didn't
wipe your restore partition. Also make it x86 (32bit) as oppose to the x64bit you have installed at the moment
seeing you only have 1GB of RAM.

As for a bit of hope, the Bugchecks are all the same.

Code:
BugCheck 3B, {c000001d, fffff88000000000, fffff880153a8150, 0}

Probably caused by : ntkrnlmp.exe ( nt!IoCancelIrp+60 )
Code:
EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.
Code:
lmvm RTSTOR64
Browse full module list
start             end                 module name
fffff880`019cd000 fffff880`019e2000   RTSTOR64 T (no symbols)           
    Loaded symbol image file: RTSTOR64.SYS
    Image path: \SystemRoot\system32\drivers\RTSTOR64.SYS
    Image name: RTSTOR64.SYS
    Browse all global symbols  functions  data
    Timestamp:        Mon Feb 23 10:18:57 2009
Hi,

Thanks for the help, i have just reinstalled Windows to start fresh with it. When I bought the machine new it came with 64 Bit. Also, I have ordered 4GB RAM for the Machine which should have been here today but wasn't so I'm guessing it will be here tomorrow - would that help?. But yeah, should I downgrade Windows Vista? Because when I originally bought the laptop It came with Windows 7 pre installed.
My System SpecsSystem Spec
.

30 Jan 2014   #4
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by wraggzeh View Post
Hi,

Thanks for the help, i have just reinstalled Windows to start fresh with it. When I bought the machine new it came with 64 Bit. Also, I have ordered 4GB RAM for the Machine which should have been here today but wasn't so I'm guessing it will be here tomorrow - would that help?. But yeah, should I downgrade Windows Vista? Because when I originally bought the laptop It came with Windows 7 pre installed.
Did you reinstall a 32bit or 64bit version?

What OS is listed on the COA sticker on the bottom side of your laptop?
My System SpecsSystem Spec
30 Jan 2014   #5
wraggzeh

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
Quote   Quote: Originally Posted by wraggzeh View Post
Hi,

Thanks for the help, i have just reinstalled Windows to start fresh with it. When I bought the machine new it came with 64 Bit. Also, I have ordered 4GB RAM for the Machine which should have been here today but wasn't so I'm guessing it will be here tomorrow - would that help?. But yeah, should I downgrade Windows Vista? Because when I originally bought the laptop It came with Windows 7 pre installed.
Did you reinstall a 32bit or 64bit version?

What OS is listed on the COA sticker on the bottom side of your laptop?

I Reinstalled the 64 Bit verson. In the bottom it says Windows 7 Ultimate x64.
My System SpecsSystem Spec
30 Jan 2014   #6
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by wraggzeh View Post
I Reinstalled the 64 Bit verson. In the bottom it says Windows 7 Ultimate x64.
Please follow this tutorial and post back the results.
My System SpecsSystem Spec
30 Jan 2014   #7
wraggzeh

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
Quote   Quote: Originally Posted by wraggzeh View Post
I Reinstalled the 64 Bit verson. In the bottom it says Windows 7 Ultimate x64.
Please follow this tutorial and post back the results.
Done That. Now what?

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-*****
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {93761B89-6C93-4665-B295-361F0D53ED63}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{93761B89-6C93-4665-B295-361F0D53ED63}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2728095511-928090840-519290749</SID><SYSTEM><Manufacturer>eMachines </Manufacturer><Model>eMachines E525  </Model></SYSTEM><BIOS><Manufacturer>eMachines </Manufacturer><Version>V3.10</Version><SMBIOSVersion major="2" minor="4"/><Date>20101104000000.000000+000</Date></BIOS><HWID>4A3F3807018400E8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-2057-7601.0000-0302014
Installation ID: 011452837434844561879853882822298503549344077952027191
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: *****
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 30/01/2014 22:05:09

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEAnJ/QUBJpxAN6f5ShDAeuNn5dcGMW80bK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ACRSYS		ACRPRDCT
  FACP			ACRSYS		ACRPRDCT
  HPET			ACRSYS		ACRPRDCT
  BOOT			ACRSYS		ACRPRDCT
  MCFG			ACRSYS		ACRPRDCT
  ASF!			ACRSYS		ACRPRDCT
  SLIC			ACRSYS		ACRPRDCT
  SSDT			PmRef		CpuPm
My System SpecsSystem Spec
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 Random BSOD - ntoskrnl.exe?




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