Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSODs less frequent and maybe only in Firefox

30 Jan 2014   #1
Whiskey 7

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSODs less frequent and maybe only in Firefox

I did think my BSODs were resolved some days ago, less frequent perhaps.

I had a BSOD today, and a screen/mouse freeze & reboot (no BSOD) 2 days ago.

Now I have noticed this only seems to happen in my usual (and for a long time) Firefox browser so I will run IE for a while.

I have a previous post here for BSODs but it seemed to come good, again it seems better.

New SF Tool zip attached.



Yesterday my PC was running for hours and prior to that, a day of so ago for 16+ hours backing all HDDs up to an external HDD (no or little Firefox use).

I note it has never crashed in QuakeLive.

I appreciate and have read the Stop 0x0124 - what it means and what to try bug check topic but really don't think it is hardware at this time but it is a 2007 motherboard.

I continue reading all I can trying to resolve the issue and appreciate any assistance


My System SpecsSystem Spec
.
30 Jan 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The same issue continues
Code:
BugCheck 124, {0, fffffa800921a028, f2000040, 800}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------
Make it sure that no hardware parts like CPU, RAM or GPU is not overclocked at all.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of your PSU.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Let us know the results.
BIOS Version/Date: Award Software International, Inc. F12E, 17/11/2008
My System SpecsSystem Spec
30 Jan 2014   #3
Whiskey 7

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Just had a BSOD while doing all the tests above, but it ONLY happened when I accidently went into Fire Fox (my default browser at the moment - Must change).

I had just completed 17+ minutes of the GPU/video testing and clicked on the link to view results.

My observation is that it was all stable @ 77degrees C and 99% GPU load.. Seems OK to me..

Will complete all above soon and advise.
My System SpecsSystem Spec
.

30 Jan 2014   #4
Whiskey 7

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Firstly thank you for all these testing procedures.

All testing so far progressed OK that I could see.

The tests that can be run overnight (memory & CPU) will be done but I thought I'd post this update.

I note BSOD ONLY happened when Fire Fox was opened accidently on video stress testing as above and not while conducting ANY stress testing or while in IE or playing in window resizing and moving window about or typing all this?

Make it sure that no hardware parts like CPU, RAM or GPU is not overclocked at all.
Nothing is overclocked and I have never experimented with it at all.
Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
Result: I over estimated in some components and get recommended PSU = 397W
Also let us know the wattage of your PSU.
PSU wattage = Antec Neo Power 650 Watt ATX Power Supply Ver 2.2 EPS 12V

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage.
Computer not hot at all IMO.Speccy shot below after about 5 hours running this AM.
Upload a screenshot of the summary tab of Speccy.
Results of today attached
Speccy – System Specs
Test your RAM modules for possible errors.
Interestingly, I tried Windows Memory Diagnostic first thing this AM (had done before) and there was no report onscreen on restarting as I expected.I Googled and found the results in Event Viewer.. Ran again.

Both of today and the first run in January report Windows Memory Diagnostic tested the computer's memory and detected no errors
How to Test and Diagnose RAM Issues with Memtest86+ Run memtest for at least 8 passes, preferably overnight.
My BIOS only supports Hard Disk or CD boot so I made a CD. I haven't done that in quite a while so thank you for the excellent instructions. Initial run (2 hours) reports no errors. I didn't expect any but I will run again overnight and report if necessary.
Stress test the Graphics Card using Furmark. Video Card - Stress Test with Furmark
Looking for results but can't find where to see them. Ran stress test for 17+ minutes and all stable at 77 degrees and 99% GPU load.
** BSOD reported above when I clicked link in Furmark application that opened Fire Fox...

Stress test the CPU. Hardware - Stress Test With Prime95
Screenshot attached
Ran CPU stress test OK
Notes:
1. Norton's would not let me download the free utility Speedfan on the Hardware - Stress Test With Prime95 page
2. Norton's came up with window warning HIGH CPU Usage at about 1 minute but nothing further observed out of the ordinary
My System SpecsSystem Spec
31 Jan 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

We have got two temperature reports, and both of them are indicating the CPU temp as 74 degrees. Is it the normal temperature, or a temperature after the stress test only?

What is the temp of the CPU after an hour of normal usage?
My System SpecsSystem Spec
31 Jan 2014   #6
Whiskey 7

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hello and thanks for the assist Arc.

I don't recall exactly the times but the Speccy jpeg was created at 1052 and I see that the stress test jpeg was created at 1117 so I'd quess the CPU was under quite a load at the time. Sorry, I wasn't thinking.

OK this AM I have run speccy at intervals and here are the CPU temperature reading over the period. Screen print below.

15 - 48c
30 - 47c
60 - 46c
Edit: Stable at 2 hours and down to 44c
Pretty stable I think and I will leave the PC running for 3 - 5 hours and check again.

Again, recalling all freeze and BSODs, I seemed to be in FireFox at the time, either copying & pasting, scrolling or simply moving the mouse.

Still searching for an answer and I googled as you do, "firefox causing screen freeze" which lead me to a possible answer and

this topic in the W7 Forums.

Seems hardware acceleration within the FF browser might be the source of my woes.

I have switched off and will advise.
My System SpecsSystem Spec
01 Feb 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Whiskey 7 View Post

Seems hardware acceleration within the FF browser might be the source of my woes.

I have switched off and will advise.
Yeah, otherwise there is no valid ground of a stop 0x124 during a firefox session.

Well done. Let us know how it goes.
My System SpecsSystem Spec
02 Feb 2014   #8
Whiskey 7

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

All appears to be normal, thankfully.

I should have realized earlier when I typed the words ....BSOD ONLY happened when Fire Fox was opened

Thanks for the W7 Forums and the post by Guy on 23 November 2013 here.


Quote:
.............. two things usually cause Firefox to freeze (and freeze the PC as a result). Hardware acceleration and Flash.

https://support.mozilla.org/en-US/kb...e-acceleration
The fix for me was to disable hardware acceleration.

Marked as solved
My System SpecsSystem Spec
02 Feb 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
02 Feb 2014   #10
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 



A Guy
My System SpecsSystem Spec
Reply

 BSODs less frequent and maybe only in Firefox




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Frequent BSODs
I had an issue about a month ago (see link below) which this site helped me with. I didn't have any issues for 3 weeks but in the last few days I am having random and frequent BSODs. Previous issue: http://www.sevenforums.com/bsod-help-support/334243-bsod-after-15-minutes-driver_irql.html A...
BSOD Help and Support
Getting frequent BSODs..tried everything
hello all i had updated my amd gpu driver had frequent BSODs after which i got the new one recommended by Toshiba and used display drive uninstaller and installed the new one. i still get frequent bsods but... these are the things ive tried -ran win memory checker...sometimes it says there a...
BSOD Help and Support
Frequent BSODs...Please help...
I have been getting frequent BSODs with various reasons within one day..I am attaching the dump files here from 3 different days..I am a beginner in this case and an expert help would be very helpful... Please help... Is Windows 7 . . . Yes - x86 (32-bit) or x64 ? 64 bit - the original...
BSOD Help and Support
Frequent BSODs
I just recently started getting multiple bsods in a row. Before it used to be sporadic but it has increased in frequency today and today only. It would boot up windows normally but after I login, it would immediately give me a bsod. I used to have a legacy sound card installed but removed it when...
BSOD Help and Support
Frequent BSODs
Last days I get a lot of BSODs, mostly saying: irql_not_less_or_equal. I have an Acer Aspire 8920G with Windows 7 Professional.
BSOD Help and Support
Frequent BSoDs
I built my computer 3 weeks ago and I've been having BSoD errors when I turn on the computer in the morning. I've ran disk check, memtest86, and all my drivers are up to date. My OS: Windows 7 Professional 64-Bit - I bought it online and used an USB to boot Age of System: 3 weeks Age of...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 19:33.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App