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Windows 7: BSOD Problem

30 Jan 2014   #1
benitopsp

Windows 7 Ultimate x64
 
 
BSOD Problem

I BSOD sometimes after closing games, or sometimes when im just browsing facebook or youtube and such on google chrome. Any help would be appreciated because I don't know how to decipher it to find my reason for BSODING.


My System SpecsSystem Spec
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30 Jan 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi benitopsp.

If you want to report a BSOD, post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
30 Jan 2014   #3
benitopsp

Windows 7 Ultimate x64
 
 

Thanks for the link, uploaded my results below with the Diagnostics Tool. I also apologize for not using it earlier.
My System SpecsSystem Spec
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30 Jan 2014   #4
peebee

Windows 7 x64
 
 

Definitely some kind of a display issue.

This is the address causing the crash: fffff88006cba060

Looking at the stack pointer I can see it's dxgmms1.sys and was executing function VidSchiSubmitCommandPacketToQueue at the time of exception.

Have you updated your graphics drivers? Are you running the latest version of DirectX?
My System SpecsSystem Spec
30 Jan 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I agree with peebee. Its a display related issue, apparently.
Code:
fffff880`06e5faf8  fffff880`03d11b36Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x45b36
And on the latest catalyst.
Code:
fffff880`03ccc000 fffff880`03d6c000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Sat Dec 07 01:51:45 2013 (52A231D9)
    CheckSum:         0009FEFF
    ImageSize:        000A0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
In the recent past, AMD 13.12 WHQL causes a lot of BSODs. Uninstall it. Then install the earlier one, 13.9 WHQL.
Download AMD Catalyst Drivers 13.9 Windows 7 - FileHippo.com

Let us know the results.
My System SpecsSystem Spec
30 Jan 2014   #6
benitopsp

Windows 7 Ultimate x64
 
 

Unfortunately, I'm running 64 bit so it closes the setup and says that the install is 32 bit. I can't seem to find a 64 bit 13.9 download anywhere.
My System SpecsSystem Spec
30 Jan 2014   #7
benitopsp

Windows 7 Ultimate x64
 
 

Nevermind, I found one in the previous section of the amd website. Installing it and I will let you know soon.
My System SpecsSystem Spec
30 Jan 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, the official link links to linux drivers only Previous AMD Catalyst? Display Drivers

Here is one, but I dont know how trustworthy this source is. Old Version of AMD (ATI) Catalyst Drivers Download - OldApps.com
My System SpecsSystem Spec
30 Jan 2014   #9
benitopsp

Windows 7 Ultimate x64
 
 

My System SpecsSystem Spec
30 Jan 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
Reply

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