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Windows 7: HELP!! Computer black screens/Random restart ''Blue screen''

30 Jan 2014   #1
jackc100

Windows 7
 
 
HELP!! Computer black screens/Random restart ''Blue screen''

Hi guys. I'm not to experienced with computers and software/hardware but hopefully you can help me out. (A friend recommended me here). My computer recently started crashing and the problem windows is saying it is is ''Blue Screen''. I've tried to restore it to a earlier time using System restore but that doesn't work.

The first problem is that when I play World of Warcraft and switch between WoW and Desktop that my computer will sometimes (Randomly) crash in the process of switching which all it shows is a black screen but i can still hear the sound. The second problem is that, again when im switching between wow and the desktop that it will just (Randomly) restart itself.

Hope i posted in the correct section ^^




My System SpecsSystem Spec
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30 Jan 2014   #2
Legaia

Windows 7 Professional (64x)
 
 

My System SpecsSystem Spec
31 Jan 2014   #3
jackc100

Windows 7
 
 

My System SpecsSystem Spec
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31 Jan 2014   #4
jackc100

Windows 7
 
 

Also on every start up this message pops up

Gyazo - bca2f5383239279f8ac5b9abebfdb112.png
My System SpecsSystem Spec
31 Jan 2014   #5
jackc100

Windows 7
 
 

My System SpecsSystem Spec
01 Feb 2014   #6
jackc100

Windows 7
 
 

bump
My System SpecsSystem Spec
01 Feb 2014   #7
YoYo155

Windows 10
 
 

Hey Jack, please don't bump the thread.

Unfortunately files are missing, so I'm not getting the full picture.
Please run the SFDT again and let it run its course it can take 15min at times to collect all the data necessary (if you follow OPTION ONE, there should be eight files generated not including the dumps).


Where did you get your Windows installation media from?

First step is updating to Service Pack 1:

The main issue appears to be caused by;


Testing the RAM:

Quote   Quote: Originally Posted by koolkat77 View Post
Test and Diagnose RAM Issues with Memtest86+:

Tip   Tip
  • Pay close attention to part 3 of the tutorial "If you have errors"
  • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
When done with the testing procedure take a picture and upload it here.

This will help you to determine where the issue is origination from (if any):
Quote   Quote: Originally Posted by Arc View Post
First run it with all the existing/installed RAM modules. If it comes with no error, all is good.

But if it starts showing errors, Stop testing. Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:
testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:
testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.
Let us know the results.
My System SpecsSystem Spec
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 HELP!! Computer black screens/Random restart ''Blue screen''




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