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Windows 7: BSOD while using Google chrome

01 Feb 2014   #1
Sridhar

Windows 7 Ultimate x64
 
 
BSOD while using Google chrome

Hi,

Iam experiencing BSOD quite frequently while using Google Chrome. I am attaching the debug files zip. Please look into it and provide me some help.

Thanks
Sridhar


My System SpecsSystem Spec
.
01 Feb 2014   #2
YoYo155

Windows 10
 
 

Welcome Sridhar .
No dump files are present in the folder, you can manually check the minidump folder.
Code:
C:\Windows\minidump
If dump files are present in that folder copy them to the Desktop, zip and upload in your next post.
Please follow this tutorial and make sure that dump files are properly configured.


Please update to Service Pack 1:
My System SpecsSystem Spec
02 Feb 2014   #3
Sridhar

Windows 7 Ultimate x64
 
 

Thanks for the welcome, YOYO155!

This is the crash report that I see after the restart happens. I have attached the minidump files as mentioned by you. Your help regarding this problem is appreciated.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8001FA74E0
BCP2: FFFFF88003E27CB0
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\020214-17222-01.dmp
C:\Users\Sridhar\AppData\Local\Temp\WER-471637-0.sysdata.xml

Thanks
Sridhar
My System SpecsSystem Spec
.

02 Feb 2014   #4
YoYo155

Windows 10
 
 

Code:
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout   failed.
What you're experiencing is called a TDR (Timeout Detection Recovery) is not a bugcheck in the true sense in that something
has went terribly wrong in the kernel which forced the machine to crash.
Quote   Quote: Originally Posted by TVeblen View Post
"Display driver xxxxx stopped responding and was recovered"

Timeout Detection & Recovery (TDR) = "Display Driver Stopped Responding and was Recovered" is a useful feature that started in Vista and is also in W7 that allows the OS to try and recover from a video timeout so that the system does not crash to a bluescreen. Symptoms included a screen flash with the TDR message appearing one or more times or the screen blinking out to black. If the system cannot recover it will crash (Stop Error 116 typical). The issue is that the video card is not responding as expected. The solution is in the: why?

There is no one-size-fits-all solution to TDR errors. But the problem is usually found in the local environment (your computer). Finding the cause is a matter of checking every possible cause and uncovering the culprit through a simple process of elimination. By methodically running down a checklist of diagnostic procedures you should be able to find the cause and can correct it.

There are numerous reports of hardware solutions to TDR's. The most common are:
  • Poor Cooling
  • Problems with the power supply
  • Overclocking Issues
  • Bad System memory or incorrect memory timings
  • Defective PC Components


Code:
BugCheck 116, {fffffa8001fa74e0, fffff88003e27cb0, 0, 2}

Unable to load image igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+23cb0 )
The driver is very old!

Code:
lmvm igdkmd64
Browse full module list
start             end                 module name
fffff880`03e04000 fffff880`043d7500   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed May 06 21:22:19 2009
Please update it using this online utility:
Also please update to SP1 as mentioned in me previous post #2.
My System SpecsSystem Spec
03 Feb 2014   #5
Sridhar

Windows 7 Ultimate x64
 
 

Thank you! I will let you know how it goes
My System SpecsSystem Spec
03 Feb 2014   #6
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by Sridhar View Post
Thank you! I will let you know how it goes
It's my pleasure , be sure to do so.
My System SpecsSystem Spec
06 Feb 2014   #7
Sridhar

Windows 7 Ultimate x64
 
 

Hi YoYo155,

I updated the old drivers as you suggested. I have been using Chrome since then and there are no crashes. Thanks so much for your help!

Sridhar
My System SpecsSystem Spec
07 Feb 2014   #8
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by Sridhar View Post
Hi YoYo155,

I updated the old drivers as you suggested. I have been using Chrome since then and there are no crashes. Thanks so much for your help!

Sridhar
Good news .

Please mark the thread as solved if you feel the issue is.
My System SpecsSystem Spec
21 Feb 2014   #9
Sridhar

Windows 7 Ultimate x64
 
 

Marked it as solved. Thanks!
My System SpecsSystem Spec
02 Oct 2014   #10
manideep007

Windows 7 Premium 64 Bit
 
 

Hi YoYo ,
I have been facing this problem for few months now and now it has become more frequent , my machine hangs or I get BSOD while using chrome.
I'd be grateful if you can help me resolve this issue .
Attaching the complete file dump from SF diagnostic tool.

Much Thanks
Manideep
My System SpecsSystem Spec
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