Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD on boot up and factory reset

01 Feb 2014   #1
paul1149

Linux Lite 2.8 x64 (full-featured, fast, rock-solid)
 
 
BSOD on boot up and factory reset

Hi guys, I've got a strange one.

I have a Gateway netbook that blue screens out on booting. I checked the BIOS and it's set to achi, which is correct for Win7 (Starter).

The blue screen is abbreviated, and essentially says Stop: c0000145 Application error. Fail to initialize 0xc000005.

Safe Mode blue screened. The last file shown loaded was disk.sys.

I ran the recovery environment three times. I also ran SFC offline. It found corrupt files that it couldn't repair.

So finally I decided to do a factory reset using the recovery partition. It too blue screened.

That made me suspect hardware. I ran the short self test, the conveyance test and the extended self test on the drive. All passed. I'm now running memtest86. Almost done with Pass 2, no errors. I'll let it go all night, but this error is so blatant I would expect it to surface quickly - probably.

Next step is to restore from disks, or from an external image. That's for tomorrow. But I'm looking for thoughts on what might be going on. Thanks!


My System SpecsSystem Spec
.
02 Feb 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Can you post a camera snap of the Blue scree? May be we can have some ideas from the parameters.

Also, within the time, scan the system for possible virus infection with the following programs.
And, follow it:
Let us know how it goes.
My System SpecsSystem Spec
02 Feb 2014   #3
paul1149

Linux Lite 2.8 x64 (full-featured, fast, rock-solid)
 
 

Thank you, Arc. I did have malware in mind at the beginning, but then I abandoned that idea when the Reset blue screened also. But I guess the malware could reside in the Restore Partition as well, right? I have the drive tethered to my desktop now, so I'll run a scanner on it. I already tried replacing the recovery partition with a known-good one (it faulted out too, but not with a blue screen error), so it's too late to check the original store that was on the drive. I'll also read that other page.

Meanwhile the drive has passed Seagate's extended self test. I think my next step is to clone an entire working drive from a similar unit, then try a Reset from it.
My System SpecsSystem Spec
.

02 Feb 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by paul1149 View Post
But I guess the malware could reside in the Restore Partition as well, right?
Malware can reside in the system reserved partition, called bootkit.
Malware can reside within the BIOS. called rootkit.

Better you scan with WDO.
Quote:
I already tried replacing the recovery partition with a known-good one
What does it mean?
My System SpecsSystem Spec
02 Feb 2014   #5
paul1149

Linux Lite 2.8 x64 (full-featured, fast, rock-solid)
 
 

Thanks. You've reminded me that I should flash the bios.

I meant I replaced the recovery partition with a clone from a similar machine.
My System SpecsSystem Spec
02 Feb 2014   #6
paul1149

Linux Lite 2.8 x64 (full-featured, fast, rock-solid)
 
 

The trail got a little complicated, but the bottom line is it was a software problem of some type. When I ran the factory recovery partition it wiped the C drive before it faulted out (not a blue screen). That means that WDO could not operate on the drive.

So I decided to go ahead restoring a full disk clone. That booted up fine. But I didn't trust the activation state of it, and since I don't have the full COA for this machine, I ran the eRecovery again. Everything worked fine.

It's possible that WDO could have saved me a lot of aggravation. But that would imply that the malware resided in the FRP as well as the C drive, which I discounted.

So I'm not sure what the problem was. Next time I'll try to be more circumspect. Thanks much for your input!
My System SpecsSystem Spec
03 Feb 2014   #7
gregrocker

 

My System SpecsSystem Spec
03 Feb 2014   #8
paul1149

Linux Lite 2.8 x64 (full-featured, fast, rock-solid)
 
 

After rebooting several times, then running WSUS, I then ran WU. This morning I booted to a blinking cursor. Sys Restore won't work from a WinRe disk. The drive still tests fine from a linux environment. Great job, MS. I cut a new winRE disk with a repair patch installed. Hopefully it will work.
My System SpecsSystem Spec
03 Feb 2014   #9
gregrocker

 

Since you have the bloated factory preinstalled Win7, all bets are off. Did you check that sufficient disk space is apportioned in System Protection - Change Disk Space Usage? Try again from System Recovery Options as sometimes it will report failure but work after several tries.

There is a way to export your factory SLP activation file for reinstalling after a Clean Reinstall - Factory OEM Windows 7 but unfortunately it is not supported here by decision of the Admin, so you'd have to research it yourself so you can get the superior reinstall without a readable COA key.

Sometimes boot code can even interfere with Updates efficacy so I would wipe the HD this time before install using Diskpart Clean Command.

If you can get it to Restore from System Recovery Options then this time install Updates in Small groups with confirmed Restore Point for each. This allows you to pinpoint failing Updates, but more often will install them without issue.
My System SpecsSystem Spec
03 Feb 2014   #10
paul1149

Linux Lite 2.8 x64 (full-featured, fast, rock-solid)
 
 

This install wasn't so bloated, and I uninstalled Norton immediately. Yes, Sys Restore was working fine. I even deleted several RPs. And when I accessed SR in WinRe there were numerous candidates.

Thank you for the reminder about exporting activation. That's something I need to look into.

The factory recovery does wipe the hard drive, except for itself of course. That is not the issue. And I had rebooted a good dozen times before this mess.

Currently am doing the Win AIK RE hotfix for error 8000ffff. One might think MS would incorporate this patch into the OS, so that the user could simply make a new RE disk. Apparently too much to ask.
My System SpecsSystem Spec
Reply

 BSOD on boot up and factory reset




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD Still crashes after a factory reset. Attempt to reset the display
BSOD Still crashes after a factory reset. Attempt to reset the display driver and recover from timeout failed. I thought a clean factory reset will fix the issue. But it is still has the BSOD. I have uploaded the zip file that contains the dump as instructed.
BSOD Help and Support
RANDOM BSOD even after Factory reset
You read it right. Even after the factory reset I continue to get random BSOD. This started happening last year. After going off the edge one day with this thing :cry:, I reset it. It froze the day of the reset when I was rebuilding my desktop again. The improvement after the reset is that it...
BSOD Help and Support
BSOD still same ones after factory reset
my friend still getting bsod even after factory reset and using the hp software to update drivers and bios. BSOD still happen just take a lot longer to happen, we reset because the viruses were to painful to remove, and much corrupted registry.
BSOD Help and Support
How to reset Win7 to factory settings with Ubuntu dual-boot
Hi. I need to reset my Gateway Desktop PC's Windows 7 Home Premium 64 bits installation to factory settings using the restore utility from the Desktop PC boot, my problem is that I have Ubuntu 11.10 too on dual-boot so I'm not sure what should I take into consideration. There are two options:...
Installation & Setup
boot manager missing and not able to reset factory default
Hi everyone Im new here & I really hope someone can help me. Ive had an Acer laspire 4810TZ laptop since 2010 and one before that, unfortunetly Ive always had really bad problems with acer but i was stupid enough to buy it again the second time. the thing is I know quite a bit about laptops and...
Installation & Setup
BSOD even after factory reset
I think i have some virus that has affected the factory restore area. I can work the laptop in safe mode. but at the moment internet explorer is the only program i can get to work. BSOD come as soon as started up in normal mode. Windows 7 home premium, acer aspire 5820T I have attached...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:12.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App