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Windows 7: BSOD, while gaming and just web browsing, error 0xd1

02 Feb 2014   #1
rizzeich88

Windows 7 Home Premium 64 Bit
 
 
BSOD, while gaming and just web browsing, error 0xd1

Hi guys,

On the first day I experienced this BSOD issue, it was while gaming. On the 2nd day, I experienced it while playing League of Legends first, and then 2 more times while just using Skype video chat and web browsing. On the second day, it happened 3 times in a span of about 45 mins, all about 20-30 mins after restarting the computer from the previous BSOD.

The error is 0xd1, and driver_irql_not_less_or_equal.

My dump file however, is about 200MB, which apparently is over the 8MB limit on this forum.

Would some kind soul direct me how to get help for this issue ASAP? I'm afraid my computer will permanently fizzle and die if I keep using it and it keeps BSODing.

PS I have to use this laptop for school because it's the only one I have now.

PS I've also just updated my GT650M driver so it's not likely to be caused by that issue.

I've used Bluescreenview to examine some of the crashes, and the common programs between all of these crashes is NETIO.SYS and ntoskrnl.exe.

I also see ndis.sys once and igdkmd64.sys twice throughout these 4 crashes.


My System SpecsSystem Spec
.
02 Feb 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download this .BAT file to your desktop
download
2. Right-click the .BAT file and 'Run as Administrator'
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
02 Feb 2014   #3
rizzeich88

Windows 7 Home Premium 64 Bit
 
 

Thank you so so very much, kind sir.
My System SpecsSystem Spec
.

02 Feb 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff800`00b9bff0  fffff880`01801e90 NETIO!memcpy+0x60
fffff800`00b9bff8  fffff880`07b4a824Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x2df824
Code:
Name	Intel(R) HD Graphics 4000
Code:
Driver	c:\windows\system32\drivers\igdkmd64.sys (9.17.10.2867, 5.10 MB (5,343,584 bytes), 9/10/2012 12:22 PM)
WinDBG blames the driver for the Intel HD 4000 video video adaptor. Update it from this site:
Intel Driver Update Utility
My System SpecsSystem Spec
02 Feb 2014   #5
rizzeich88

Windows 7 Home Premium 64 Bit
 
 

Thank you so much for your reply, Golden. I really really appreciate your help.

I've updated the Intel HD 4000 driver. I'll update in a couple days to let everyone know if this fixed the problem.
My System SpecsSystem Spec
03 Feb 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

No problem. Keep us informed.
My System SpecsSystem Spec
07 Feb 2014   #7
rizzeich88

Windows 7 Home Premium 64 Bit
 
 

Hi there Golden, my computer seems to be working fine now. Thank you so much!
My System SpecsSystem Spec
07 Feb 2014   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Happy to be of service
My System SpecsSystem Spec
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 BSOD, while gaming and just web browsing, error 0xd1




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