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Windows 7: BSOD - many times in recent months

04 Feb 2014   #11
Simonpoo

Windows 7 Ultimate x64
 
 

This is the current data:


My System SpecsSystem Spec
.
04 Feb 2014   #12
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Edit: Post slowly. And keep a cool head.
My System SpecsSystem Spec
04 Feb 2014   #13
Simonpoo

Windows 7 Ultimate x64
 
 

Done! - Sorry quite nervous :s Never had a screwed up computer.
My System SpecsSystem Spec
.

04 Feb 2014   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

All the verifier enabled crash dumps are pointing to the display driver, the latest version. It fails.

Disable Driver Verifier for the time being.

Install the latest NVIDIA DRIVERS 314.22WHQL.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Let us know the results.

_________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {f6, 188, fffffa800caa5060, fffff8800f4df0a1}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9b0a1 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught.  This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.
Arguments:
Arg1: 00000000000000f6, Referencing user handle as KernelMode.
Arg2: 0000000000000188, Handle value being referenced.
Arg3: fffffa800caa5060, Address of the current process.
Arg4: fffff8800f4df0a1, Address inside the driver that is performing the incorrect reference.

Debugging Details:
------------------


BUGCHECK_STR:  0xc4_f6

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  nvspcaps64.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff8000351c4ec to fffff8000308fbc0

STACK_TEXT:  
fffff880`0b1ef878 fffff800`0351c4ec : 00000000`000000c4 00000000`000000f6 00000000`00000188 fffffa80`0caa5060 : nt!KeBugCheckEx
fffff880`0b1ef880 fffff800`03531bf4 : 00000000`00000188 fffffa80`0caa5060 00000000`00000004 00000000`00000000 : nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`0b1ef8c0 fffff800`032e9890 : fffff8a0`00000003 fffff880`0b1efb10 fffff880`0b1efc00 fffff880`0b1efea0 : nt!VfCheckUserHandle+0x1b4
fffff880`0b1ef9a0 fffff800`0335f6b5 : fffff8a0`049ec700 fffff8a0`00000001 fffffa80`067493b0 00000000`00000000 : nt! ?? ::NNGAKEGL::`string'+0x2027e
fffff880`0b1efa70 fffff800`0308ee53 : fffffa80`07e9cb50 fffff880`0b1efe28 00000000`00000002 00000000`00000000 : nt!NtQueryValueKey+0x115
fffff880`0b1efc00 fffff800`0308b410 : fffff800`03520d96 fffff880`0f4df0a1 fffff880`0b1efea0 fffff880`0b1efe98 : nt!KiSystemServiceCopyEnd+0x13
fffff880`0b1efe08 fffff800`03520d96 : fffff880`0f4df0a1 fffff880`0b1efea0 fffff880`0b1efe98 fffff800`0308b410 : nt!KiServiceLinkage
fffff880`0b1efe10 fffff880`0f4df0a1 : fffff880`0b1f08ca fffff880`0b1efee0 fffff880`0b1f08b8 fffffa80`07049818 : nt!VfZwQueryValueKey+0x76
fffff880`0b1efe60 fffff880`0b1f08ca : fffff880`0b1efee0 fffff880`0b1f08b8 fffffa80`07049818 00000000`00000000 : nvlddmkm+0x9b0a1
fffff880`0b1efe68 fffff880`0b1efee0 : fffff880`0b1f08b8 fffffa80`07049818 00000000`00000000 fffff880`0b1efe90 : 0xfffff880`0b1f08ca
fffff880`0b1efe70 fffff880`0b1f08b8 : fffffa80`07049818 00000000`00000000 fffff880`0b1efe90 fffff980`00000000 : 0xfffff880`0b1efee0
fffff880`0b1efe78 fffffa80`07049818 : 00000000`00000000 fffff880`0b1efe90 fffff980`00000000 00000000`00000188 : 0xfffff880`0b1f08b8
fffff880`0b1efe80 00000000`00000000 : fffff880`0b1efe90 fffff980`00000000 00000000`00000188 fffffa80`00320030 : 0xfffffa80`07049818


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+9b0a1
fffff880`0f4df0a1 3d340000c0      cmp     eax,0C0000034h

SYMBOL_STACK_INDEX:  8

SYMBOL_NAME:  nvlddmkm+9b0a1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52b326bc

FAILURE_BUCKET_ID:  X64_0xc4_f6_VRF_nvlddmkm+9b0a1

BUCKET_ID:  X64_0xc4_f6_VRF_nvlddmkm+9b0a1

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xc4_f6_vrf_nvlddmkm+9b0a1

FAILURE_ID_HASH:  {664220af-a0dd-a654-8c01-c50d5efba20d}

Followup: MachineOwner
---------

2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f444000 fffff880`1008d000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Dec 19 22:32:52 2013 (52B326BC)
    CheckSum:         00C19112
    ImageSize:        00C49000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
04 Feb 2014   #15
Simonpoo

Windows 7 Ultimate x64
 
 

Doing it now! Having a little trouble because I unsisntalled two of them because it wouldn't let me uninstall all of them at once? and then it said I had to restart, so I did and it installed itself again somehow?!
My System SpecsSystem Spec
04 Feb 2014   #16
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You cannot uninstall all at once.

Accept all offered restarts.
My System SpecsSystem Spec
04 Feb 2014   #17
Simonpoo

Windows 7 Ultimate x64
 
 

Hey Arc, just wondering - your reply earlier didn't say anything about uninstalling Geforce Experience, I've got Geforce Experience 1.8.2 still, and when I uninstalled Virtual Audio 1.2.20, it told me to restart, I restarted and it reinstalled itself on reboot, I did that two more times and it did the same thing so I couldn't uninstall it.

Right now I've got:
Geforce Experience 1.8.2
Graphics Driver 332.21
PhysX System Software 9.13.0725
Virtual Audio 1.2.20

What do I do now?

Edit: Sorry - doing the DDU thing, skipped a step, will be done soon!

Edit: Just completed it - I now don't have Geforce Experience? :s Is that supposed to happen?
My System SpecsSystem Spec
04 Feb 2014   #18
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, you pointed a good thing there .... the GeForce experience is also to be uninstalled.
My System SpecsSystem Spec
04 Feb 2014   #19
Simonpoo

Windows 7 Ultimate x64
 
 

What's left is the Graphics Driver and PhysX System Software. Is there a next step?

By the way, thank you for helping me for everything, I really appreciate it!
My System SpecsSystem Spec
04 Feb 2014   #20
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, uninstall them two.

Then install the suggested one, the graphics driver and PhysX only.
My System SpecsSystem Spec
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 BSOD - many times in recent months




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