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Windows 7: BSOD While playing or exiting a variety of games.

02 Feb 2014   #1
Loronus

Windows 7 Ultimate x64
 
 
BSOD While playing or exiting a variety of games.

Been getting BSODs frequently playing games like EVE Online, Guild Wars 2, or Pool Nation. Sometimes it happens when I alt+tab out of the game sometimes when I just exit the game. The Last 3 BSOD seem to be System_Service_Exception but before it used to flip between System_Service_Exception and PAGE_FAULT_IN_NONPAGED_AREA. Attaching all the DUMP files in post since it started happening.


My System SpecsSystem Spec
.
03 Feb 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Loronus.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Code:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

Also, Uninstall your installed version of the display driver.
Then clean up any possible leftover.
Then install version 13.9 WHQL only.
Let us know the results.
__________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960000d6483, fffff88009662070, 0}

Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000d6483, Address of the instruction which caused the bugcheck
Arg3: fffff88009662070, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!HmgLockEx+a3
fffff960`000d6483 0fb7430c        movzx   eax,word ptr [rbx+0Ch]

CONTEXT:  fffff88009662070 -- (.cxr 0xfffff88009662070;r)
rax=fffff900c0200048 rbx=0000000000000000 rcx=fffffa800c29a060
rdx=fffff900c0200048 rsi=0000fffff9000000 rdi=fffff900c0200048
rip=fffff960000d6483 rsp=fffff88009662a40 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000003 r10=0000000000000009
r11=fffff88009662aa8 r12=00000000001bc100 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!HmgLockEx+0xa3:
fffff960`000d6483 0fb7430c        movzx   eax,word ptr [rbx+0Ch] ds:002b:00000000`0000000c=????
Last set context:
rax=fffff900c0200048 rbx=0000000000000000 rcx=fffffa800c29a060
rdx=fffff900c0200048 rsi=0000fffff9000000 rdi=fffff900c0200048
rip=fffff960000d6483 rsp=fffff88009662a40 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000003 r10=0000000000000009
r11=fffff88009662aa8 r12=00000000001bc100 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!HmgLockEx+0xa3:
fffff960`000d6483 0fb7430c        movzx   eax,word ptr [rbx+0Ch] ds:002b:00000000`0000000c=????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff96000292620 to fffff960000d6483

STACK_TEXT:  
fffff880`09662a40 fffff960`00292620 : fffff900`c0658100 00000000`00000001 00000000`74121e7e fffff900`c4be9cd0 : win32k!HmgLockEx+0xa3
fffff880`09662ab0 fffff960`00291b1e : fffff900`c0658100 00000000`00000000 00001e7e`624d4653 00000000`0000001d : win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+0x40
fffff880`09662ae0 fffff960`00292a23 : 00000000`00000000 00000000`74121e7e fffff900`c0658100 00000000`001bc1e0 : win32k!SFMLOGICALSURFACE::DeInitialize+0x4e
fffff880`09662b20 fffff960`001ef197 : 00000000`00000000 fffff900`c00bf010 fffff900`c0658100 00000000`00000020 : win32k!bhLSurfDestroyLogicalSurfaceObject+0x4b
fffff880`09662b60 fffff960`002106e8 : 00000800`00000001 00000000`00000001 fffff880`09662ca0 00000000`00000000 : win32k!GreSfmCloseCompositorRef+0x10f
fffff880`09662ba0 fffff800`032cdad3 : fffffa80`0c29a060 00000000`026efc60 000007fe`f847d610 00000000`00000000 : win32k!NtGdiHLSurfSetInformation+0x1a8
fffff880`09662c20 000007fe`fe8c4efa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`026ef6b8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fe`fe8c4efa


FOLLOWUP_IP: 
win32k!HmgLockEx+a3
fffff960`000d6483 0fb7430c        movzx   eax,word ptr [rbx+0Ch]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!HmgLockEx+a3

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5130212e

IMAGE_VERSION:  6.1.7600.17266

STACK_COMMAND:  .cxr 0xfffff88009662070 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!HmgLockEx+a3

BUCKET_ID:  X64_0x3B_win32k!HmgLockEx+a3

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_win32k!hmglockex+a3

FAILURE_ID_HASH:  {8f81bb6a-de67-bc4d-99db-3f117a68551c}

Followup: MachineOwner
---------
My System SpecsSystem Spec
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 BSOD While playing or exiting a variety of games.




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