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Windows 7: BSOD randomly, no recent hardware installs

02 Feb 2014   #1
basic flair

Windows 7 64-bit
 
 
BSOD randomly, no recent hardware installs

Hey y'all!

New member here looking for some help with random BSODs.

It seems like it happens the most when I'm playing music on my computer, the music being stored on my primary hard drive. Sometimes it will happen as Windows is loading, before the computer has a chance to load the login screen.

The error varies at times from IRQL LESS THAN OR EQUAL TO or SYSTEM SERVICE EXCEPTION.

I hope this is enough detail to start with, please let me know if I can provide any further information. Also, attached to this post is my zip file made by the SF Diagnostic Tool.


My System SpecsSystem Spec
.
03 Feb 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi basic flair.

Do some Disc checks.
  1. Re-seat the sata and power.
  2. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  3. Test the HDDs: SeaTools for DOS and Windows - How to Use
Scan the system for possible virus infection with the following programs.
Let us know the results, and upload any further BSODs.
My System SpecsSystem Spec
03 Feb 2014   #3
peebee

Windows 7 x64
 
 

Arc is spot on. You're having big time disk errors.

At this point I can't tell if it's a problem with the disk or the disk controller, but I would suggest backing up any important data immediately.

Once you've done that, look for updated drivers for your motherboard's disk controller and run the disk checks that Arc suggested. In particular, you want to focus on the device plugged into \Device\Harddisk2\DR2.
My System SpecsSystem Spec
.

03 Feb 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by peebee View Post
At this point I can't tell if it's a problem with the disk or the disk controller,
The controller is pciide.sys, the system native IDE ATA/ATAPI controller. Which is not supposed to cause a problem (other than a tootkit infection). So you may keep the controller part out of focus for the time being.
My System SpecsSystem Spec
10 Feb 2014   #5
basic flair

Windows 7 64-bit
 
 

Hey y'all,

Thanks for the replies, sorry for the delay.

Here's the log from the chkdsk;

------------------------------------------------------------------------

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 2/10/2014 12:36:23 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Nick-PC
Description:


Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
806656 file records processed.

File verification completed.
4248 large file records processed.

0 bad file records processed.

2 EA records processed.

82 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
1056378 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
806656 file SDs/SIDs processed.

Cleaning up 308 unused index entries from index $SII of file 0x9.
Cleaning up 308 unused index entries from index $SDH of file 0x9.
Cleaning up 308 unused security descriptors.
Security descriptor verification completed.
124862 data files processed.

CHKDSK is verifying Usn Journal...
35747216 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
806640 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
84581484 free clusters processed.

Free space verification is complete.
Windows has checked the file system and found no problems.

1465136000 KB total disk space.
1125463388 KB in 677458 files.
390752 KB in 124863 indexes.
0 KB in bad sectors.
955920 KB in use by the system.
65536 KB occupied by the log file.
338325940 KB available on disk.

4096 bytes in each allocation unit.
366284000 total allocation units on disk.
84581485 allocation units available on disk.

Internal Info:
00 4f 0c 00 11 3e 0c 00 ac fe 14 00 00 00 00 00 .O...>..........
30 69 00 00 52 00 00 00 00 00 00 00 00 00 00 00 0i..R...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

------------------------------------------------------------------------
As a note, chkdsk took several hours to run.

I have downloaded the other tools suggested by Arc and will be running them asap. When I followed step one, I also managed to clear out quite a bit of nasty dust that had accumulated on between the CPU fan and the heatsink. I don't know if this does any good for my current issue but I figured I might as well pass the info along.
My System SpecsSystem Spec
10 Feb 2014   #6
basic flair

Windows 7 64-bit
 
 

Results of Seatools tests, following option one:

Short DST: Both discs passed
Short generic: Both discs passed

Long generic is running, I'll update the thread in the morning and start TDSSKiller.

Also, no further BSODs.
My System SpecsSystem Spec
10 Feb 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, let us know about any other advancement
My System SpecsSystem Spec
10 Feb 2014   #8
basic flair

Windows 7 64-bit
 
 

Primary disk passed the long generic but I got this error message on my secondary drive. I'll rerun the test when I get home this evening and then move on to the TDSSKiller.
My System SpecsSystem Spec
11 Feb 2014   #9
basic flair

Windows 7 64-bit
 
 

TDSSKiller turned out 0 results, couldn't post the report because the message was too long (98K characters).
My System SpecsSystem Spec
11 Feb 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by basic flair View Post
TDSSKiller turned out 0 results, couldn't post the report because the message was too long (98K characters).
After following the other steps of post #2, let us know for any further BSODs.
My System SpecsSystem Spec
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