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Windows 7: BSOD randomly and happening more & more.

03 Feb 2014   #1
sezan1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

First experience it playing a game league of legends, then it just keeps happening over & over. I just got my desktop back today because I had BSODs happening and no signal to my TV & they said it was the windows disc I used on it that caused it, but they installed it with there version of windows and its still happening. Please help.


Common things that happen; Screen Freezes with minor lines of the screen shifting.
BSOD.
Loses signal to my TV, mouse & keyboard disconnect.
Loses signal to my TV, mouse & keyboard stay connected.

Edit -Another BSOD this time I could see it and get its details so im unsure if it was like the last times -

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff960000d6769, 0xfffff88003824a40, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 020314-17347-01.
Any help please?.


My System SpecsSystem Spec
.
04 Feb 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi sezan1.

It sounds bad, overall. But the good thing is the system seems to be new, and everything should be under warranty.

Dont you have any antivirus installed? If so, first scan the system for possible virus infection with the following programs.
Then use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download, install and update those, and then run full system scans with both of them, one by one.

Also, update the network driver from Realtek

Get the first one of the list, the Win7 and WinServer 2008 R2 Driver. Follow Driver Install - Device Manager to install it.

Let us know the results.
_________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {10, 2, 1, fffff880014f028a}

Probably caused by : ndis.sys ( ndis!ndisAcquireReadLockPerCpuRefCnt+a )

Followup: MachineOwner
---------
My System SpecsSystem Spec
04 Feb 2014   #3
sezan1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well no viruses found, unfortunately my desktop shut off so I lost my post I was going to put & I updated the software.

Any other ideas?c ~ latest mini
My System SpecsSystem Spec
.

04 Feb 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Virus scanning was a check, a way to narrowing the issue down. As the driver update was.

If the situation continues even after updating the drivers, then do some hardware tests, one by one.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the CPU.
Hardware - Stress Test With Prime95

Replace the PSU with a known good one, just to make it sure that the PSU is not the issue.

If all are good, RMA the motherboard.
My System SpecsSystem Spec
04 Feb 2014   #5
sezan1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay I've done the stress test all the way upto 48k 142 tests ran for 2 hours 21 minutes and 0 errors 0 warnings.
The BSoD s etc only happen randomly when 1. I've not been using my computer so it switches off, no mouse and keyboard power, like its in sleep or dead? 2. Playing league of legends causing screen freeze or no signal to my tv, no power to mouse or keyboard 3. Opening multiple things at one time or even randomly opening a few tabs on firefox could cause bsod/freeze.

I'll do the ram test when I can, any ideas on the causes? @ from even viewer all I get is;

Code:
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> 
 
<EventID>41</EventID> 
 
<Version>2</Version> 
 
<Level>1</Level> 
 
<Task>63</Task> 
 
<Opcode>0</Opcode> 
 
<Keywords>0x8000000000000002</Keywords> 
 
<TimeCreated SystemTime="2014-02-03T18:25:10.782016200Z" /> 
 
<EventRecordID>3919</EventRecordID> 
 
<Correlation /> 
 
<Execution ProcessID="4" ThreadID="8" /> 
 
<Channel>System</Channel> 
 
<Computer>me-PC</Computer> 
 
<Security UserID="S-1-5-18" /> 
 
</System>
 
- <EventData>
<Data Name="BugcheckCode">0</Data> 
 
<Data Name="BugcheckParameter1">0x0</Data> 
 
<Data Name="BugcheckParameter2">0x0</Data> 
 
<Data Name="BugcheckParameter3">0x0</Data> 
 
<Data Name="BugcheckParameter4">0x0</Data> 
 
<Data Name="SleepInProgress">false</Data> 
 
<Data Name="PowerButtonTimestamp">0</Data> 
 
</EventData>
 
 
</Event>
 
 
&
 
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> 
 
<EventID>41</EventID> 
 
<Version>2</Version> 
 
<Level>1</Level> 
 
<Task>63</Task> 
 
<Opcode>0</Opcode> 
 
<Keywords>0x8000000000000002</Keywords> 
 
<TimeCreated SystemTime="2014-02-03T07:00:23.845632000Z" /> 
 
<EventRecordID>3728</EventRecordID> 
 
<Correlation /> 
 
<Execution ProcessID="4" ThreadID="8" /> 
 
<Channel>System</Channel> 
 
<Computer>me-PC</Computer> 
 
<Security UserID="S-1-5-18" /> 
 
</System>
 
 
- <EventData>
<Data Name="BugcheckCode">0</Data> 
 
<Data Name="BugcheckParameter1">0x0</Data> 
 
<Data Name="BugcheckParameter2">0x0</Data> 
 
<Data Name="BugcheckParameter3">0x0</Data> 
 
<Data Name="BugcheckParameter4">0x0</Data> 
 
<Data Name="SleepInProgress">false</Data> 
 
<Data Name="PowerButtonTimestamp">0</Data> 
 
</EventData>
 
 
</Event>
 
also I see a warning in event viewer but idk what it is or even if its connected; 
 
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" /> 
 
<EventID>219</EventID> 
 
<Version>0</Version> 
 
<Level>3</Level> 
 
<Task>212</Task> 
 
<Opcode>0</Opcode> 
 
<Keywords>0x8000000000000000</Keywords> 
 
<TimeCreated SystemTime="2014-02-03T07:00:41.364462600Z" /> 
 
<EventRecordID>3785</EventRecordID> 
 
<Correlation /> 
 
<Execution ProcessID="4" ThreadID="44" /> 
 
<Channel>System</Channel> 
 
<Computer>me-PC</Computer> 
 
<Security UserID="S-1-5-18" /> 
 
</System>
 
 
- <EventData>
<Data Name="DriverNameLength">118</Data> 
 
<Data Name="DriverName">WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_MULTIPLE&PROD_CARD__READER&REV_1.00#058F63666438&0#</Data> 
 
<Data Name="Status">3221226341</Data> 
 
<Data Name="FailureNameLength">14</Data> 
 
<Data Name="FailureName">\Driver\WUDFRd</Data> 
 
<Data Name="Version">0</Data> 
 
</EventData>
 
 
</Event>
 
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_MULTIPLE&PROD_CARD__READER&REV_1.00#058F63666438&0#.
 
 
 
 
also tried a sfc /scannow didn't find anything. 
 
 
When trying to play league of legends I encountered yet another BSoD - 
 
0x0000001a (0x0000000000041287, 0x0000000500026eb6, 0x0000000000000000, 0x0000000000000000)
 
20seconds before it I had this in event viewer also 
 
-System
-Provider[ Name] Microsoft-Windows-Kernel-Power[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID41Version2Level1Task63Opcode0Keywords0x8000000000000002-TimeCreated[ SystemTime] 2014-02-03T22:28:20.746021300Z
EventRecordID4087Correlation-Execution[ ProcessID] 4[ ThreadID] 8
ChannelSystemComputerme-PC-Security[ UserID] S-1-5-18
 
-EventData
BugcheckCode26BugcheckParameter10x41287BugcheckParameter20x500026eb6BugcheckParameter30x0BugcheckParameter40x0SleepInProgressfalsePowerButtonTimestamp0
Okay so I ran windows memory diagnostic tool, first time I ran it it was frozen on 9%/18%.

second time I ran it, it was fine. No problems at all.

Have yet to do memtest.


& another one, just restarted itself, no bsod.


-System
-Provider[ Name] Microsoft-Windows-Kernel-Power[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID41Version2Level1Task63Opcode0Keywords0x8000000000000002-TimeCreated[ SystemTime] 2014-02-04T05:29:18.902021600Z
EventRecordID4623Correlation-Execution[ ProcessID] 4[ ThreadID] 8
ChannelSystemComputerme-PC-Security[ UserID] S-1-5-18

-EventData
BugcheckCode0BugcheckParameter10x0BugcheckParameter20x0BugcheckParameter30x0BugcheckParameter40x0Sle epInProgressfalsePowerButtonTimestamp0


also my computer just frozen and this is what it said;

DWM.exe
the instruction function at 0xf9817f4d referenced memory at 0x9090ffff. The memory could not be read.

Click OK to terminate the program.
My System SpecsSystem Spec
05 Feb 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Microsoft-Windows-Kernel-Power Event ID 41means abnormal shutdown, and nothing more.

You will find nothing more meaningful by investing your time in it.
My System SpecsSystem Spec
05 Feb 2014   #7
sezan1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

STOP: 0x0000007B won't let me load windows anymore?

Link to gallery full of my problems with desktop:
Image Upper.com - View Gallery Photos

feel free to have a look & tell me what you think, thanks Arc.
My System SpecsSystem Spec
05 Feb 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by sezan1 View Post
STOP: 0x0000007B won't let me load windows anymore?
That's what a stop 0x7B does.

Scan the system for possible virus infection with the following programs.
Test your HDD using Seatools for DOS.
Let us know the results.
My System SpecsSystem Spec
05 Feb 2014   #9
sezan1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

How am I able to do this if I can't start windows at all? tried from last known good configuration, safe mode, system restore.
Nothing is working as of yet. I have also tried to reinstall windows with my disc, but it just freezes, no power to keyboard or mouse.

Ps in your opinion can this be caused by software? all these problems? apparently the people I bought my desktop off of said it was 'league of legends' or other software that was the cause for every problem I am currently having. The exact same thing they said about my windows disc being the wrong one.

The only things I downloaded to this desktop were;

League of legends
Direct 10
& one other league of legends related thing.
In league of legends there is microsoft c++ 2005 software dist or something.

So really can it be league of legends causing it all?.
My System SpecsSystem Spec
06 Feb 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by sezan1 View Post
How am I able to do this if I can't start windows at all?
Read the suggested links first, ask later. Otherwise the questions will not be very bright one.

Both of the suggested tests runs on themselves, outside of windows.
My System SpecsSystem Spec
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