BSOD/pixelation web browsing and gaming


  1. Posts : 9
    Windows 7 home 64-bit
       #1

    BSOD/pixelation web browsing and gaming


    Was web browsing earlier on Chrome and randomly had the error "Display Driver NVIDIA Windows Kernel Mode, Version 331.82 stopped responding and has successfully recovered" I've been using this driver since it was released and had no issues until today. 570 gtx hd is my graphics card. I've also had this issue during gaming the screen will pixelate and sometimes it will recover others it will just freeze. Temps are around 31C during idle/web browsing and 50-78C depending on the game I am playing

    I've tried updating to the latest driver 332.21 performing a clean install and reseating my graphics driver neither have helped.

    Picture of the bsod


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA80096B7170
    BCP2: FFFFF8800F153BBC
    BCP3: 0000000000000000
    BCP4: 000000000000000D
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    I've uploaded the SF diagnostic folder
    Last edited by hellzscream; 03 Feb 2014 at 23:07.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi hellzscream.

    A stop 0x116 is a display/graphics related issue.

    Are you overclocking?
    Code:
    CPUID:        "Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3411
    As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

    The age of the computer is more or less a couple of years. Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

    Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
    eXtreme Power Supply Calculator
    Also let us know the wattage of the PSU.

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Install the http://www.nvidia.com/object/win8-wi...ql-driver.html only.

    • Uninstall All nvidia items in Control Panel > Programs and features
      • 3D Vision Control Driver
      • GeForce Experience
      • 3D Vision Driver
      • Graphics Driver
      • HD Audio Driver
      • PhysX
      • nvidia Update

      (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
    • Now follow Drivers - Clean Left over Files after Uninstalling
    • Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:


    Let us know the results.
    __________________________________________________________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa80096b7170, fffff8800f153bbc, 0, d}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+153bbc )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa80096b7170, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800f153bbc, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 000000000000000d, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nvlddmkm+153bbc
    fffff880`0f153bbc 803d86de730000  cmp     byte ptr [nvlddmkm+0x891a49 (fffff880`0f891a49)],0
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    STACK_TEXT:  
    fffff880`022e94f8 fffff880`0fcdc140 : 00000000`00000116 fffffa80`096b7170 fffff880`0f153bbc 00000000`00000000 : nt!KeBugCheckEx
    fffff880`022e9500 fffff880`0fcdbec7 : fffff880`0f153bbc fffffa80`096b7170 fffffa80`0978d810 fffffa80`09771410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`022e9540 fffff880`0fd82f13 : fffffa80`096b7170 00000000`00000000 fffffa80`0978d810 fffffa80`09771410 : dxgkrnl!TdrIsRecoveryRequired+0x21f
    fffff880`022e9570 fffff880`0fdb0ed6 : fffffa80`ffffffff 00000000`00012529 fffff880`022e96c0 00000000`00000006 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`022e9650 fffff880`0fd96ce9 : fffffa80`0978f000 ffffffff`ff676980 00000000`00000006 fffffa80`0978f000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
    fffff880`022e9690 fffff880`0fd94184 : 00000000`00004c02 fffff8a0`06b7fc90 fffffa80`0978f000 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::xWaitForAllEngines+0x1e9
    fffff880`022e9790 fffff880`0fd91927 : 00000000`00000000 fffffa80`0967f000 00000000`00000003 fffff8a0`06b7fc90 : dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+0xfc
    fffff880`022e97d0 fffff880`0fdab7d9 : fffffa80`00000000 fffff8a0`03ab6660 fffffa80`00000000 fffffa80`07d38220 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xd6f
    fffff880`022e99a0 fffff880`0fdab514 : fffff800`00b96080 fffff880`0fdaaf00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
    fffff880`022e9b90 fffff880`0fdab012 : 00000000`00000000 fffffa80`096e3230 00000000`00000080 fffffa80`09771410 : dxgmms1!VidSchiSubmitQueueCommand+0x50
    fffff880`022e9bc0 fffff800`037642ea : 00000000`fffffc32 fffffa80`0978e610 fffffa80`067095f0 fffffa80`0978e610 : dxgmms1!VidSchiWorkerThread+0xd6
    fffff880`022e9c00 fffff800`034b88e6 : fffff800`03642e80 fffffa80`0978e610 fffff800`03650cc0 00000000`ffffffff : nt!PspSystemThreadStartup+0x5a
    fffff880`022e9c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvlddmkm+153bbc
    fffff880`0f153bbc 803d86de730000  cmp     byte ptr [nvlddmkm+0x891a49 (fffff880`0f891a49)],0
    
    SYMBOL_NAME:  nvlddmkm+153bbc
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  52b326bc
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys
    
    FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}
    
    Followup: MachineOwner
    ---------
    
    2: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0f000000 fffff880`0fc49000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Thu Dec 19 22:32:52 2013 (52B326BC)
        CheckSum:         00C19112
        ImageSize:        00C49000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 9
    Windows 7 home 64-bit
    Thread Starter
       #3

    Thanks for the reply. As far as I know I haven't over clocked anything. My guess as why the cpu is over the max is because of turbo boost. I can't run speccy because earlier on I tried booting in without opening any browsers/games and kept getting the display recovered messages and ended up getting a bsod. I'm posting this through safe mode right now. I used this guide yesterday How to: Remove your Nvidia GPU Drivers.
    to uninstall my current drivers and reinstall them it didn't help.

    I don't know how I will run furmark as I keep getting crashes and I do not think it can be run in safe mode? I went to eXtreme Outer Vision - eXtreme tools for computer enthusiasts and filled it out came out as 607 w recommended and 557 minimum. My PSU is the corsair hx 750w Professional Series? HX750 ? 80 PLUS® Silver Certified Modular Power Supply

    I posted for help on another forum and a user stated he has the same issue and it appeared after installing a windows update which he is still trying to figure out which update caused his issue.

    I've had issues in the past where a windows update effected a game I was playing as discussed in this thread here
    https://battlelog.battlefield.com/bf...4625461297397/
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Disable Turbo boost at first.

    With it enabled, no valid decision cannot be taken.

    About the driver, you need to follow my directions. Because it is suggested based on data, which is more authentic than the statement.

    And, for every suggestion, if the response is "I dont ...." /"I cant" .... troubleshooting will go nowhere.
      My Computer


 

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