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Windows 7: USB Bug Code BSOD

03 Feb 2014   #1
MoeElf

Windows 7 Home Premium Service Pack 1 (64-bit)
 
 
USB Bug Code BSOD

As the title says, the error code I receive from the BSOD is called USB_BUG_CODE (as far as I remember). It has recently been happening to my laptop. Anytime I plug something into any of my four USB slots, eventually a BSOD will occur. At first it happened randomly, in the middle of a game of League of Legends. However, it now occurs anytime I plug in a USB device. It seems erratic, but earlier today I figured it would only happen if the USB device was plugged in and I closed my laptop. Instead of sleeping like normal, it would instead BSOD.

I have attached the SF Diagnostic Tool file. Let me know if there is anymore info required of me.

Thank you in advance.


My System SpecsSystem Spec
.
04 Feb 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi MoeElf.

Upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
____________________________________________________________________________________________
Code:
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {8, 6, 5, fffffa800973ab20}

Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 0000000000000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
Arg4: fffffa800973ab20, TimeoutContext - PortData

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff88008627a5c to fffff80003075bc0

STACK_TEXT:  
fffff880`031bdad8 fffff880`08627a5c : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`00000005 : nt!KeBugCheckEx
fffff880`031bdae0 fffff800`0336c1d3 : fffffa80`09736050 00000000`00000001 ffffffff`dc3a58a0 fffff800`0321b2d8 : usbhub!UsbhHubProcessChangeWorker+0xec
fffff880`031bdb40 fffff800`0307f261 : fffff800`0321b200 fffff800`0336c101 fffffa80`054f9600 fffffa80`054f9660 : nt!IopProcessWorkItem+0x23
fffff880`031bdb70 fffff800`033122ea : 00000000`00000000 fffffa80`054f9660 00000000`00000080 fffffa80`054e4040 : nt!ExpWorkerThread+0x111
fffff880`031bdc00 fffff800`030668e6 : fffff880`02fd7180 fffffa80`054f9660 fffff880`02fe1fc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031bdc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
usbhub!UsbhHubProcessChangeWorker+ec
fffff880`08627a5c cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  usbhub!UsbhHubProcessChangeWorker+ec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbhub

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52954dd0

IMAGE_VERSION:  6.1.7601.18328

FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xfe_usbhub!usbhhubprocesschangeworker+ec

FAILURE_ID_HASH:  {b9c3ad3d-f5ac-262b-64c5-078b70d18563}

Followup: MachineOwner
---------
My System SpecsSystem Spec
04 Feb 2014   #3
MoeElf

Windows 7 Home Premium Service Pack 1 (64-bit)
 
 
Driverview

Will do. It's attached to this post.
My System SpecsSystem Spec
.

04 Feb 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Now, what is this??? Any idea?
Code:
C:\Windows\system32\drivers\semav6thermal64ro.sys
Scan the system for possible virus infection with the following programs.
Update the following:
Let us know the results.
My System SpecsSystem Spec
04 Feb 2014   #5
MoeElf

Windows 7 Home Premium Service Pack 1 (64-bit)
 
 

Ok, so I uninstalled Daemon tools and found the uninstall button grayed out.

I also uninstalled Intel rapid storage. However, I did not find any Intel items under the IDE ATA/ATAPI Controllers. Only a Standard AHCI 1.0 ATA Controller. (Recently, ATA Channel 0 and ATA Channel 3 have been added).

I do not know what the file "semav6thermal64ro.sys" is. A quick Google search does not result in much besides it being "Safe". However, I'm unsure of how reliable this judgement is. After a quick scan, Windows Defender says there is nothing wrong with the computer.

I've updated the Alps Touch pad as well as the RealTek Card Reader. However, I'm a bit confused as to how to update the Atheros AR9285 Wireless Network Adapter. I've downloaded the file, but there doesn't seem to be a setup of sorts, only .sys, .inf, and .cat files. Also, does the chipset update have to be for my specific laptop model?

I'll keep you updated.

Edit: So far, so good. Closed the laptop and it went to sleep normally, even with something plugged into the USB.
My System SpecsSystem Spec
07 Feb 2014   #6
MoeElf

Windows 7 Home Premium Service Pack 1 (64-bit)
 
 

Alright, sorry to bother you again, but my computer just had a BSOD. I'm attaching the driverview and SF diagnostic compressed files now.

A USB device is plugged in. I should also mention that my laptop fan was making unusually large amounts of noise just prior to the BSOD.

Thank you in advance.
My System SpecsSystem Spec
08 Feb 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Nothing is available as the reason of the BSOD

Which USB devices were connected when the BSOD took place? Epson printer? Logitech Keyboard? Phones?

Also, can you uninstall Atheros USB boot ROM?
My System SpecsSystem Spec
08 Feb 2014   #8
MoeElf

Windows 7 Home Premium Service Pack 1 (64-bit)
 
 

My Logitech mouse and keyboard (MK320) are plugged in. They are a year old, I'm not sure if that's old or not.

I could not locate an "Atheros USB boot ROM" only the Atheros Wifi Installation.
My System SpecsSystem Spec
08 Feb 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Actually, the Atheros USB BootROM is disabled there. Still, I was thinking about it.

Check for any possible updates to your logitech devices in Logitech Support - Downloads, Manuals, FAQs & More

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

Let us know if it is still BSODing or not. If it does, you may need to use any other keyboard/mouse on a test basis. But, one year is not any old actually.
My System SpecsSystem Spec
13 Feb 2014   #10
MoeElf

Windows 7 Home Premium Service Pack 1 (64-bit)
 
 

Ok, I wanted to give it some time before marking it as solved, but I think everything is good to go. I now unplug my USB devices before closing the lid and that seems to help. A day after your latest reply an error message would pop up saying the USB device/slot has failed and I would respond by moving it to a different USB slot. It did this for each slot eventually (over the span of a day) but I just kept switching which would prompt the computer to re-install the device's software. When I ran out of slots, I went back to the first one and ever since then it has been fine.

Thank you very much for all of your help, Arc.
My System SpecsSystem Spec
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