BSOD ntoskrnl.exe (nt+0x75BC0) SYSTEM_SERVICE_EXCEPTION


  1. Posts : 7
    Windows 7 (64 bit.)
       #1

    BSOD ntoskrnl.exe (nt+0x75BC0) SYSTEM_SERVICE_EXCEPTION


    Have been getting a BSOD at least once per day ever since i re installed windows 7 fresh on my computer. Here is some information i have been able to get. i will be attaching the SF diagnostic zip as well = TUNE.zip. please help. greatly appreciated.




    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    You have performed a crash dump test. The test succeeded and the crash dump file was properly written out.

    On Tue 2/4/2014 6:02:05 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\020414-42369-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002DB6A9B, 0xFFFFF8800880ED80, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
      My Computer


  2. Posts : 7
    Windows 7 (64 bit.)
    Thread Starter
       #2

    Anyone know?
      My Computer


  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #3

    Hi Tune.

    Uninstall your installed latest version of the display driver.


    Then clean up any possible leftover.


    Then install version 13.9 WHQL only.


    Lately we have seen a lot of issues with the latest 13.12 WHQL AMD Catalyst.

    Let us know the results.
    _________________________________________________________________________________________
    Code:
    BugCheck 3B, {c0000005, fffff80002db6a9b, fffff8800880ed80, 0}
    
    Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+1df )
    
    Followup: Pool_corruption
    -----------------------------------------------------------------------------------
    fffff880`0880e3c8  fffff880`110bcafdUnable to load image atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0x8aafd
    fffff880`0880e3d0  fffffa80`0809b040
    fffff880`0880e3d8  fffff880`03e45b36Unable to load image atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
     atikmpag+0x45b36
    --------------------------------------------------------------------------------------
    fffff880`03e00000 fffff880`03ea0000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Sat Dec 07 01:51:45 2013 (52A231D9)
        CheckSum:         0009FEFF
        ImageSize:        000A0000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  4. Posts : 7
    Windows 7 (64 bit.)
    Thread Starter
       #4

    Thank you. Will do as instructed and keep you posted.
      My Computer


  5. Posts : 7
    Windows 7 (64 bit.)
    Thread Starter
       #5

    Could not find 13.9 installed 13.4 to test. will keep you posted.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Tune said:
    Could not find 13.9 installed 13.4 to test. will keep you posted.


    The link is already provided in post #3

    Previous AMD Catalyst? Display Drivers
      My Computer


  7. Posts : 7
    Windows 7 (64 bit.)
    Thread Starter
       #7

    When trying to install the version of drivers provided in link, it Fails. (image attached so you can see it.)
      My Computer


  8. Posts : 7
    Windows 7 (64 bit.)
    Thread Starter
       #8

    Starting to think my graphics card might be defective. going to put in my old graphics card and see if i still get BsoD
      My Computer


  9. Posts : 7
    Windows 7 (64 bit.)
    Thread Starter
       #9

    Hopefully this helps someone, but tested graphics card and that wasnt the problem, replaced two bad sticks of ram and have not had any BsoD lately, Thank you for your help ARC. just curious though did the attached SF diagnostics point out to RAM at all?
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    Tune said:
    Hopefully this helps someone, but tested graphics card and that wasnt the problem, replaced two bad sticks of ram and have not had any BsoD lately, Thank you for your help ARC. just curious though did the attached SF diagnostics point out to RAM at all?
    No, it did not.

    But failing RAM may cause any other failure including display failure.
      My Computer


 

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