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Windows 7: BSOD ntoskrnl.exe (nt+0x75BC0) SYSTEM_SERVICE_EXCEPTION

04 Feb 2014   #1
Tune

Windows 7 (64 bit.)
 
 
BSOD ntoskrnl.exe (nt+0x75BC0) SYSTEM_SERVICE_EXCEPTION

Have been getting a BSOD at least once per day ever since i re installed windows 7 fresh on my computer. Here is some information i have been able to get. i will be attaching the SF diagnostic zip as well = TUNE.zip. please help. greatly appreciated.




Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

You have performed a crash dump test. The test succeeded and the crash dump file was properly written out.

On Tue 2/4/2014 6:02:05 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\020414-42369-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002DB6A9B, 0xFFFFF8800880ED80, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


My System SpecsSystem Spec
.
04 Feb 2014   #2
Tune

Windows 7 (64 bit.)
 
 

Anyone know?
My System SpecsSystem Spec
04 Feb 2014   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Tune.

Uninstall your installed latest version of the display driver.
Then clean up any possible leftover.
Then install version 13.9 WHQL only.
Lately we have seen a lot of issues with the latest 13.12 WHQL AMD Catalyst.

Let us know the results.
_________________________________________________________________________________________
Code:
BugCheck 3B, {c0000005, fffff80002db6a9b, fffff8800880ed80, 0}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+1df )

Followup: Pool_corruption
-----------------------------------------------------------------------------------
fffff880`0880e3c8  fffff880`110bcafdUnable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x8aafd
fffff880`0880e3d0  fffffa80`0809b040
fffff880`0880e3d8  fffff880`03e45b36Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x45b36
--------------------------------------------------------------------------------------
fffff880`03e00000 fffff880`03ea0000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Sat Dec 07 01:51:45 2013 (52A231D9)
    CheckSum:         0009FEFF
    ImageSize:        000A0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
.

04 Feb 2014   #4
Tune

Windows 7 (64 bit.)
 
 

Thank you. Will do as instructed and keep you posted.
My System SpecsSystem Spec
04 Feb 2014   #5
Tune

Windows 7 (64 bit.)
 
 

Could not find 13.9 installed 13.4 to test. will keep you posted.
My System SpecsSystem Spec
05 Feb 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Tune View Post
Could not find 13.9 installed 13.4 to test. will keep you posted.


The link is already provided in post #3

Previous AMD Catalyst? Display Drivers
My System SpecsSystem Spec
05 Feb 2014   #7
Tune

Windows 7 (64 bit.)
 
 

When trying to install the version of drivers provided in link, it Fails. (image attached so you can see it.)
My System SpecsSystem Spec
05 Feb 2014   #8
Tune

Windows 7 (64 bit.)
 
 

Starting to think my graphics card might be defective. going to put in my old graphics card and see if i still get BsoD
My System SpecsSystem Spec
10 Feb 2014   #9
Tune

Windows 7 (64 bit.)
 
 

Hopefully this helps someone, but tested graphics card and that wasnt the problem, replaced two bad sticks of ram and have not had any BsoD lately, Thank you for your help ARC. just curious though did the attached SF diagnostics point out to RAM at all?
My System SpecsSystem Spec
10 Feb 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Tune View Post
Hopefully this helps someone, but tested graphics card and that wasnt the problem, replaced two bad sticks of ram and have not had any BsoD lately, Thank you for your help ARC. just curious though did the attached SF diagnostics point out to RAM at all?
No, it did not.

But failing RAM may cause any other failure including display failure.
My System SpecsSystem Spec
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 BSOD ntoskrnl.exe (nt+0x75BC0) SYSTEM_SERVICE_EXCEPTION




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