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Windows 7: BSOD when using USB devices (randomlly??)

04 Feb 2014   #1
crwzar

windows 7 HP 64 bit
 
 
BSOD when using USB devices (randomlly??)

Hi All, I seem to be getting more and more BSOD.
it started in December trying to watch videos on a USB drive. at the time I thought the drive was going bad. I bought a new one and that has started to cause BSOD, as has my TomTom tonight.

I have a Toshiba Satellite L750D, Win 7 HP, 8 Gig of ram.
I have downloaded SF Debug and the files 020414-31325-01.dmp &020414-30841-01.dmp are the most recent occurrence of the BSOD, and were both as a result of plugging in my TomTom one (it has no SD Card).

any help or guidance greatly appreciated.


My System SpecsSystem Spec
.
04 Feb 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi crwzar.

Either update the version of Acronis or uninstall it.

Let us know the results.
____________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80003357ea1, fffff880049da780, 0}

*** WARNING: Unable to verify timestamp for tdrpm251.sys
*** ERROR: Module load completed but symbols could not be loaded for tdrpm251.sys
Probably caused by : tdrpm251.sys ( tdrpm251+4c0c8 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80003357ea1, Address of the instruction which caused the bugcheck
Arg3: fffff880049da780, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ObpQueryNameString+51
fffff800`03357ea1 410fb64718      movzx   eax,byte ptr [r15+18h]

CONTEXT:  fffff880049da780 -- (.cxr 0xfffff880049da780;r)
rax=fffff880049db258 rbx=0000000000000000 rcx=0000003c00000004
rdx=fffffa800884e240 rsi=0000000000000001 rdi=0000000000000000
rip=fffff80003357ea1 rsp=fffff880049db160 rbp=0000003c00000004
 r8=0000000000000080  r9=fffff880049db2c0 r10=fffff800031fba00
r11=fffff88001a133c0 r12=0000000000000000 r13=fffffa80077f8800
r14=fffffa800884e240 r15=0000003bffffffd4
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!ObpQueryNameString+0x51:
fffff800`03357ea1 410fb64718      movzx   eax,byte ptr [r15+18h] ds:002b:0000003b`ffffffec=??
Last set context:
rax=fffff880049db258 rbx=0000000000000000 rcx=0000003c00000004
rdx=fffffa800884e240 rsi=0000000000000001 rdi=0000000000000000
rip=fffff80003357ea1 rsp=fffff880049db160 rbp=0000003c00000004
 r8=0000000000000080  r9=fffff880049db2c0 r10=fffff800031fba00
r11=fffff88001a133c0 r12=0000000000000000 r13=fffffa80077f8800
r14=fffffa800884e240 r15=0000003bffffffd4
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!ObpQueryNameString+0x51:
fffff800`03357ea1 410fb64718      movzx   eax,byte ptr [r15+18h] ds:002b:0000003b`ffffffec=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff80003360246 to fffff80003357ea1

STACK_TEXT:  
fffff880`049db160 fffff800`03360246 : 0000003c`00000004 fffffa80`0884e240 fffffa80`00000080 fffff880`049db2c0 : nt!ObpQueryNameString+0x51
fffff880`049db260 fffff880`01a580c8 : fffff880`00000009 0000003c`00000004 00000000`00000001 00000000`00000000 : nt!ObQueryNameString+0xe
fffff880`049db2a0 fffff880`00000009 : 0000003c`00000004 00000000`00000001 00000000`00000000 0000003c`00000080 : tdrpm251+0x4c0c8
fffff880`049db2a8 0000003c`00000004 : 00000000`00000001 00000000`00000000 0000003c`00000080 fffff880`049db3c0 : 0xfffff880`00000009
fffff880`049db2b0 00000000`00000001 : 00000000`00000000 0000003c`00000080 fffff880`049db3c0 fffffa80`09f4c5c0 : 0x0000003c`00000004
fffff880`049db2b8 00000000`00000000 : 0000003c`00000080 fffff880`049db3c0 fffffa80`09f4c5c0 fffff880`01a5fa0b : 0x1


FOLLOWUP_IP: 
tdrpm251+4c0c8
fffff880`01a580c8 ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  tdrpm251+4c0c8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tdrpm251

IMAGE_NAME:  tdrpm251.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a72f8d9

STACK_COMMAND:  .cxr 0xfffff880049da780 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_tdrpm251+4c0c8

BUCKET_ID:  X64_0x3B_tdrpm251+4c0c8

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_tdrpm251+4c0c8

FAILURE_ID_HASH:  {45ba9117-7c47-4e78-2852-c3df256f261f}

Followup: MachineOwner
---------

0: kd> lmvm tdrpm251
start             end                 module name
fffff880`01a0c000 fffff880`01b72000   tdrpm251 T (no symbols)           
    Loaded symbol image file: tdrpm251.sys
    Image path: tdrpm251.sys
    Image name: tdrpm251.sys
    Timestamp:        Fri Jul 31 19:29:53 2009 (4A72F8D9)
    CheckSum:         001637B0
    ImageSize:        00166000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
04 Feb 2014   #3
crwzar

windows 7 HP 64 bit
 
 

Hi Arc, I am completely blown away!!!!
1/ For the speed at which you have replied (at appear to have solved) to my issue
2/ it seems to be Acronis which I have been using for years.

I have removed Acronis 10, including REG entries and install a trial version of ATHI14

I have plugged the offending ESB drive in numerous time this morning without issue.

I will try numerous devices over the next week and continue to monitor the situation.

Once again many thanks for your help.

Regs Wayne
My System SpecsSystem Spec
.

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 BSOD when using USB devices (randomlly??)




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