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Windows 7: BSOD problem

04 Feb 2014   #1
zungul

Windows 7 Ultimate x64
 
 
BSOD problem

Hi,

One day, my computer was working perfectly, next day I start computer, and I was not able to get to the Windows.
I'm getting BSOD:



Can someone help me to solve this problem because I don't have any idea what's going on?
Thanks in advance for any suggestions and help.


My System SpecsSystem Spec
.
04 Feb 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
05 Feb 2014   #3
zungul

Windows 7 Ultimate x64
 
 

Hi.

I read BSOD posting Instructins but I don't understand how this related to my problem,
I cannot get into Windows because Of BSOD than how I can use "SF Diagnostic Tool" and "SF Debug Tool"?
My System SpecsSystem Spec
.

05 Feb 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Can you boot into Safe Mode ?

The driver that is failing is the Storage Controller. So if you cannot boot at all, in any mode, there is a mere possibility to salvage the windows installation.

So if you can boot into safe mode, execute the SF Diag tool there and upload it. Even if you cannot access safe mode too, let us know that.
My System SpecsSystem Spec
06 Feb 2014   #5
zungul

Windows 7 Ultimate x64
 
 

Hi,

This is my SF_Diagnostic_Tool Report: SF_06-02-2014.rar
My System SpecsSystem Spec
06 Feb 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

First of all, you should install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

The BSOD is caused by JMicron JMB368 Controller.
Code:
BugCheck D1, {28, 9, 0, fffff8800103af3d}

*** WARNING: Unable to verify timestamp for jraid.sys
*** ERROR: Module load completed but symbols could not be loaded for jraid.sys
Probably caused by : jraid.sys ( jraid+3f3d )

Followup: MachineOwner
---------
And it is too old.
Code:
fffff880`01042000 fffff880`01060000   jraid    T (no symbols)           
    Loaded symbol image file: jraid.sys
    Image path: \SystemRoot\system32\DRIVERS\jraid.sys
    Image name: jraid.sys
    Timestamp:        Fri Jul 17 21:01:50 2009 (4A609966)
    CheckSum:         00020723
    ImageSize:        0001E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it to the latest WHQL from ftp://driver.jmicron.com.tw/SATA_Controller/Windows/

Depending on the age of the computer, it is difficult to say that it is the only issue there. Sol et us know how the computer is running after the driver update.
My System SpecsSystem Spec
07 Feb 2014   #7
zungul

Windows 7 Ultimate x64
 
 

Hi,

Nothing changed for better !!!
My System SpecsSystem Spec
08 Feb 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by zungul View Post
Hi,

Nothing changed for better !!!
Hi,

Nothing is received form this post.

You need to be elaborate and specific.
My System SpecsSystem Spec
08 Feb 2014   #9
zungul

Windows 7 Ultimate x64
 
 

Hi,

What do I have to specify. My situation is the like before. I'm getting BSOD with the same info.
I updated everything what I was told, and nothing changed.

P.S.

When I tried to update (ftp://driver.jmicron.com.tw/SATA_Controller/Windows/ ) jraid,sys I've got a message:

No JMmicron JMB36X SCSI adapter found! Setup program will terminate!
My System SpecsSystem Spec
08 Feb 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by zungul View Post
Hi,
When I tried to update (ftp://driver.jmicron.com.tw/SATA_Controller/Windows/ ) jraid,sys I've got a message:

No JMmicron JMB36X SCSI adapter found! Setup program will terminate!
Now that is odd, because that is the one which crashed and caused the BSOD.

Get prepared for a clean install. Boot into the BIOS, and set the storage controller mode to AHCI. If there is any JMicron option, disable it.

Then perform a Clean Reinstall - Factory OEM Windows 7 .... which will install windows with keeping JMicron aside (and it is not anything needed at all).
My System SpecsSystem Spec
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