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Windows 7: BSOD 0x0000009f

05 Feb 2014   #1
parisvm

Windows 7 64 bit Pro
 
 
BSOD 0x0000009f

I'm using a Dell Vostro 3560 and have been getting BSOD's quite often.

Attached are my SF files.

I downloaded bluescreen view but I'm not sure what to look for it mentions ntoskrnl.exe+75bc0 but searching for this on Google gets many different results.

I've checked for a bios update and have updated my realtek nic drivers.


My System SpecsSystem Spec
.
05 Feb 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi parisvm.

Go to dell's site. Get the driver to Dell Wireless 1390 WLAN Mini-Card for Dell Vostro 3560 and install it.

Let us know the results.
___________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007ad5a10, fffff80000b8c3d8, fffffa800daf64f0}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007ad5a10, Physical Device Object of the stack
Arg3: fffff80000b8c3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa800daf64f0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff8800106a000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

DPC_STACK_BASE:  FFFFF80000B92FB0

STACK_TEXT:  
fffff800`00b8c388 fffff800`02cf48d2 : 00000000`0000009f 00000000`00000003 fffffa80`07ad5a10 fffff800`00b8c3d8 : nt!KeBugCheckEx
fffff800`00b8c390 fffff800`02c8f85c : fffff800`00b8c4c0 fffff800`00b8c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b8c430 fffff800`02c8f6f6 : fffffa80`0d7d8400 fffffa80`0d7d8400 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b8c4a0 fffff800`02c8f5de : 00000026`bef62be5 fffff800`00b8cb18 00000000`001046f4 fffff800`02e04108 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b8caf0 fffff800`02c8f3c7 : 00000009`d0d651c4 00000009`001046f4 00000009`d0d6514e 00000000`000000f4 : nt!KiTimerExpiration+0x1be
fffff800`00b8cb90 fffff800`02c7c8ca : fffff800`02dffe80 fffff800`02e0dcc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b8cc40 00000000`00000000 : fffff800`00b8d000 fffff800`00b87000 fffff800`00b8cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

IMAGE_VERSION:  6.1.7601.17514

FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_bcmwl664_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_POWER_DOWN_bcmwl664_IMAGE_pci.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x9f_3_power_down_bcmwl664_image_pci.sys

FAILURE_ID_HASH:  {03ad8a78-2fdb-fcb3-4095-637363008d10}

Followup: MachineOwner
---------
My System SpecsSystem Spec
05 Feb 2014   #3
parisvm

Windows 7 64 bit Pro
 
 

Ok I will try that.

How did you determine which driver caused the issue?

Thanks
My System SpecsSystem Spec
.

05 Feb 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by parisvm View Post

How did you determine which driver caused the issue?
By following the blocked IRP.
My System SpecsSystem Spec
06 Feb 2014   #5
parisvm

Windows 7 64 bit Pro
 
 

Oh right because in the device manager it says it's Dell Wireless 1704 which I have reinstalled the drivers for, so I'll see how that goes.

I'm still not sure what you meant by following the blocked IRP. I have another laptop blue screening with a 9f code but doesn't mention ntoskrnl.exe+75bc0. So I would like to look at these issues myself if possible, just not sure what to do.

Thanks.
My System SpecsSystem Spec
06 Feb 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Do you have windbg installed? In that case I can guide you how to find the culprit.

If you see the code box in post #2, See the Arg4: fffffa800daf64f0, The blocked IRP

So, to identify which driver is causing the IRP blockage, use the extension !irp fffffa800daf64f0

You will get the result.
My System SpecsSystem Spec
11 Feb 2014   #7
parisvm

Windows 7 64 bit Pro
 
 

Ok thanks I will try and get that installed. In the mean time, it happened again last night, sf logs attached.

Previously it seemed to happen when the laptop went to sleep, so we changed the put the computer to sleep power option to never as a test, but we still got a bsod.
My System SpecsSystem Spec
11 Feb 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Download Win7 and WinServer 2008 R2 Driver from Realtek .... install it following Driver Install - Device Manager.
My System SpecsSystem Spec
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