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Windows 7: Multiple BSODs caused by ntoskrnl.exe (apparently) when playing games

06 Feb 2014   #1
LewiiG

Windows 7 Home Premium x64
 
 
Multiple BSODs caused by ntoskrnl.exe (apparently) when playing games

Since about mid January now whenever I play games like osu!, WoW, RO2, or PSO2 my laptop will cause a blue screen at a pretty much random time. It can work for hours, or it can BSOD within moments of opening a game. Making it annoying to recreate. I tried almost everything the internet suggested before finally deciding to do a factory reset, which to my dismay still did not solve the problem. It has even had the BSOD during Firefox sessions before, where not a lot was happening. Although that was before the reset and hasn't happened since. So my final hope is asking here, it seems. I will try everything that is suggested, even if I already have tried it previously.

The info made with that program zipped with my username:

https://drive.google.com/file/d/0B6l...it?usp=sharing
(I got 2 BSODs since, but the most recent one was caused by HTTP.sys, which I've never seen before).

Thanks for any help in advance.


My System SpecsSystem Spec
.
07 Feb 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi LewiiG.

Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
07 Feb 2014   #3
LewiiG

Windows 7 Home Premium x64
 
 

Oh. I read it beforehand but I missed that specific part. Oops.
Attachment 305317
My System SpecsSystem Spec
.

08 Feb 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi LewiiG.

An almost 5 years old laptop with the integrated GPU only is never a good device to play games.

Specially when the display driver seems to be the latest. Still, try to download and install this one: Intel® Graphics Media Accelerator Driver, Windows 7

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

It is lso appearing that you havent perform a clean install over this time? A lot of Toshiba bloatware are present there. I'd recommend you to Clean Up Factory Bloatware, with a special reference to Point #13
Quote:
13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.
My System SpecsSystem Spec
09 Feb 2014   #5
LewiiG

Windows 7 Home Premium x64
 
 

Hi Arc, and thanks for the reply.
Quote   Quote: Originally Posted by Arc View Post
An almost 5 years old laptop with the integrated GPU only is never a good device to play games.
That's true, I'd get a new one if I could. It has worked fine to my standards with these games beforehand blue screen free though.

Quote   Quote: Originally Posted by Arc View Post
Specially when the display driver seems to be the latest. Still, try to download and install this one: Intel® Graphics Media Accelerator Driver, Windows 7
Installed.


Quote   Quote: Originally Posted by Arc View Post
Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.
Attachment 305619
This is it after using it normally for a few hours just being on and on the net. Not sure how normal or not that is.


Quote   Quote: Originally Posted by Arc View Post
I'd recommend you to Clean Up Factory Bloatware
Thanks for this tip, I had no idea so much of this stuff was unnecessary and a waste of space.

Well, it seems I am not getting the ntoskrnl error, which occurred randomly during osu! games. No way to tell if it is fixed for sure though, aside from it didn't appear for a record period of time after installing that driver and cleaning some stuff up. But I still am unable to load LoL anywhere past the tutorial game, or PSO2 past the intro screen despite being able to do so before these BSODs started appearing. Crashes from these games give different driver names as sources of the problem as you may see with the new dumps in the updated file:

Attachment 305620

All these blue screen problems started happening at the same time. The conditions for them to appear are playing games. osu! is much less strenuous than PSO2 or LoL, so maybe my problem has been solved for less demanding games. I wonder if I have multiple problems giving different errors, or one problem causing different errors. The bug check string and the drivers they are caused by don't seem to be consistent anymore. Well, they weren't really anyway, except for ntoskrnl being the driver.

After your reply, if necessary, I will probably try a clean install and see what happens then. Thanks.

Edit: Okay osu! crashed again after about 10 minutes, CPU had around 49 degrees on speccy just running osu! and LoL was averaging at about 56 degrees, possibly higher I couldn't check, before it blue screened. ntoskrnl doesn't seem to be appearing anymore, and I have attached these extra two dumps. (Should I keep posting extra dumps or are they not extra helpful)?
Attachment 305646
My System SpecsSystem Spec
10 Feb 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Mate, if the BSODs are occurring during games only (as I am seeing), better you dont game on it. It generates various BSODs during various games.

During LoL:
Code:
BugCheck D1, {28114dc000, 2, 1, fffff88001acd1ed}

*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : hardware ( partmgr!PmGlobalDispatch+9f )

Followup: MachineOwner
---------
During OSU:
Code:
BugCheck 1E, {ffffffffc000001d, fffff80002c9a271, 2, 0}

Probably caused by : memory_corruption ( nt!MiUnlinkPageFromLockedList+11 )

Followup: MachineOwner
---------
During PSO:
Code:
BugCheck 1E, {ffffffffc0000005, 0, 8, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+487ed )

Followup: MachineOwner
---------
As it served very well, let it have a veteran status now. Hopefully it will not crash during normal usage. If it crashes though, we can have a look.

But, the hardware aged up for gaming. You have to accept this fact.

As a side note, get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
My System SpecsSystem Spec
12 Feb 2014   #7
LewiiG

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Mate, if the BSODs are occurring during games only (as I am seeing), better you dont game on it. It generates various BSODs during various games.

As it served very well, let it have a veteran status now. Hopefully it will not crash during normal usage. If it crashes though, we can have a look.

But, the hardware aged up for gaming. You have to accept this fact.
I see. I thought it might have been a solvable software problem. But you are saying it is a hardware/laptop is old and naturally dying problem? That never occurred to me. I can accept that. I guess that would explain how nothing I tried ever seemed to work. Okay. Well before I mark this topic as solved I want just want conformation from you that this is what you mean if you will.
My System SpecsSystem Spec
13 Feb 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I requested essenbe to check me and guide you in this situation.
My System SpecsSystem Spec
13 Feb 2014   #9
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello LewiiG, to begin with, I'm going to ask you to run some tests to see if there is something going on we are not aware of. If you would please run sfc /scannow, it is a system file checker which will attempt to check and repair system files. Next run chkdsk from a command prompt. It will tell you it can't be done because the disk is in use, then will ask if you want to schedule one, answer yes and reboot. It may take quite a while to run but will check the hard drive for errors. Please run chkdsk C: /F /R . This next test is for the ram and will take several hours. Run it overnight for at least 8 full passes or until you get an error. If you get an error, you can stop the test by pressing escape. This will tell you how RAM - Test with Memtest86+. Each pass is a series of tests which test something different, it takes 8 passes to completely test the ram. Trust me, I know what a pain that is, I've run it more times thanI care to remember, as with all these tests. Also please install CPUz and post a screenshot (Screenshots and Files - Upload and Post in Seven Forums) of the CPU, mainboard, Memory and SPD tabs. I would also like you to post a screenshot of Disk Management. (Disk Management - Post a Screen Capture Image) Hopefully that will give us an idea of the problem. Also, have you installed all windows updates? Please feel free to ask any questions you would like. We don't mind answering them.

It will also be advisable to keep a check of the system temps as frequent as possible during normal usage. CPU temps especially. A particular problem with laptops is high temps which will kill hardware.
My System SpecsSystem Spec
16 Feb 2014   #10
LewiiG

Windows 7 Home Premium x64
 
 

Okay. Thank you both. Sorry it took a while to get these results.

Quote   Quote: Originally Posted by essenbe View Post
If you would please run sfc /scannow, it is a system file checker which will attempt to check and repair system files. Next run chkdsk from a command prompt. Please run chkdsk C: /F /R .


Sfc / scannow gave no errors. chkdsk C: /F /R didn't look like it gave any errors, as it ended without indicating anything. It might have fixed something though. Memtest86 ran for 13 hours during the day completing 8 passes without any errors. I could run it for longer if necessary, it's just hard to sleep over the sound of the fan :L

Quote   Quote: Originally Posted by essenbe View Post
Also please install CPUz and post a screenshot of the CPU, mainboard, Memory and SPD tabs.

Attachment 306711

Attachment 306712

Attachment 306713

Attachment 306714

Quote   Quote: Originally Posted by essenbe View Post
I would also like you to post a screenshot of Disk Management.



Attachment 306715


Quote   Quote: Originally Posted by essenbe View Post
Also, have you installed all windows updates?

At the moment, yes.

Quote   Quote: Originally Posted by essenbe View Post
It will also be advisable to keep a check of the system temps as frequent as possible during normal usage. CPU temps especially. A particular problem with laptops is high temps which will kill hardware.


Hmm. Okay. Well right now the CPU is 50 degrees and that's with Speccy (of course,) and Firefox open with Youtube, Facebook and this forum in tabs. I usually have a lot more tabs than that though. I have no idea what temperatures are ideal for any situation.

Thanks again.
My System SpecsSystem Spec
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 Multiple BSODs caused by ntoskrnl.exe (apparently) when playing games




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