Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD 0x0000003b after upgrade

07 Feb 2014   #1
legopc

windows 7 ultimate x64
 
 
BSOD 0x0000003b after upgrade

so a little while ago i bought a new cpu and mobo (see specs) and got everything working but after a while i started getting blue screens so i started doing some tests but never realy got an error so i searched for a solution on the interwebs and found out it could be that the memory is not getting enough voltage so i raised it to 1.6 and i didnt get a bsod for 4-ish days but today i got some wierd issues with my gpu it would stutter in every game but the wierd thing was the fps was fine so i wanted to restart my pc but just when i clicked the shotdown button it gave a bsod the same one i got a few of a couple of days ago but after it gave an bsod i restarted it did the same stuttering thingy again so i installed a gt520 and guess what issue stoped and then i reinstalled my 560ti and stuttering was gone so... i have no idea
oh and i already reinstalled win becaus of a personal fck up
and temps are definetly not a problem
specs:
intel xeon 1230v3
gigabyte ga-z87-d3hp bios version:f6
asus 560 ti cu1
2x crusial balistix sport 2gb 1333mhz 2x kingston 2gb 1333mhz
samsung 840 serie
wd 1tb blue
ocz fatality 550w (painted white)

https://www.wetransfer.com/downloads...7184650/ed5144
this is the file from that programm that i had to use to get info


My System SpecsSystem Spec
.
08 Feb 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Dont host files externally. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
08 Feb 2014   #3
legopc

windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Dont host files externally. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
but i cant opload the file its 80mb's big or something
My System SpecsSystem Spec
.

08 Feb 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

A minidump will be needed.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
08 Feb 2014   #5
legopc

windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
A minidump will be needed.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, post it following the Blue Screen of Death (BSOD) Posting Instructions.
i did do the analyze thingy and got this out of it

ADDITIONAL_DEBUG_TEXT:
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

MODULE_NAME: win32k

FAULTING_MODULE: fffff80002c06000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc5e0

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - De instructie op 0x%08lx verwijst naar geheugen op 0x%08lx. Een lees- of schrijfbewerking op het geheugen is mislukt: %s.

FAULTING_IP:
win32k!BRUSHOBJ_hGetColorTransform+3ac16
fffff960`002bc9e2 488b4808 mov rcx,qword ptr [rax+8]

CONTEXT: fffff88006612100 -- (.cxr 0xfffff88006612100;r)
rax=000000080000004d rbx=fffff900c338cad0 rcx=fffff900c23f88b8
rdx=0000000080002300 rsi=fffff900c23f88b8 rdi=fffff900c338cb68
rip=fffff960002bc9e2 rsp=fffff88006612ae0 rbp=0000000003121c93
r8=0000000003121c93 r9=0000000800000055 r10=0000000000000000
r11=fffff88006612b08 r12=fffff900c0131010 r13=0000000080002300
r14=0000000009693540 r15=0000000000000001
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
win32k!BRUSHOBJ_hGetColorTransform+0x3ac16:
fffff960`002bc9e2 488b4808 mov rcx,qword ptr [rax+8] ds:002b:00000008`00000055=????????????????
Last set context:
rax=000000080000004d rbx=fffff900c338cad0 rcx=fffff900c23f88b8
rdx=0000000080002300 rsi=fffff900c23f88b8 rdi=fffff900c338cb68
rip=fffff960002bc9e2 rsp=fffff88006612ae0 rbp=0000000003121c93
r8=0000000003121c93 r9=0000000800000055 r10=0000000000000000
r11=fffff88006612b08 r12=fffff900c0131010 r13=0000000080002300
r14=0000000009693540 r15=0000000000000001
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
win32k!BRUSHOBJ_hGetColorTransform+0x3ac16:
fffff960`002bc9e2 488b4808 mov rcx,qword ptr [rax+8] ds:002b:00000008`00000055=????????????????
Resetting default scope

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x3B

CURRENT_IRQL: 0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER: from fffff960002677bd to fffff960002bc9e2

STACK_TEXT:
fffff880`06612ae0 fffff960`002677bd : 00000000`00000000 00000000`03121c93 00000000`038df7f0 fffff900`c0131010 : win32k!BRUSHOBJ_hGetColorTransform+0x3ac16
fffff880`06612b10 fffff960`0028a969 : 00000000`00000001 fffff880`06612c60 00000000`038df7f0 00000000`000066b7 : win32k!EngSetPointerShape+0x21c5
fffff880`06612b60 fffff800`02c77153 : fffffa80`0935ca00 fffff880`06612c60 00000000`0043e000 fffffa80`093cd0b0 : win32k!BRUSHOBJ_hGetColorTransform+0x8b9d
fffff880`06612be0 000007fe`ff9c4efa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeSynchronizeExecution+0x3a43
00000000`038df728 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fe`ff9c4efa


FOLLOWUP_IP:
win32k!BRUSHOBJ_hGetColorTransform+3ac16
fffff960`002bc9e2 488b4808 mov rcx,qword ptr [rax+8]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32k!BRUSHOBJ_hGetColorTransform+3ac16

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: win32k.sys

IMAGE_VERSION: 6.1.7600.16385

STACK_COMMAND: .cxr 0xfffff88006612100 ; kb

BUCKET_ID: WRONG_SYMBOLS

FAILURE_BUCKET_ID: WRONG_SYMBOLS

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:wrong_symbols

FAILURE_ID_HASH: {70b057e8-2462-896f-28e7-ac72d4d365f8}

Followup: MachineOwner
My System SpecsSystem Spec
08 Feb 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by legopc View Post
Quote   Quote: Originally Posted by Arc View Post
A minidump will be needed.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, post it following the Blue Screen of Death (BSOD) Posting Instructions.
i did do the analyze thingy and got this out of it
Well done.

When you can follow the post #4, we can proceed further.
My System SpecsSystem Spec
09 Feb 2014   #7
legopc

windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Quote   Quote: Originally Posted by legopc View Post
Quote   Quote: Originally Posted by Arc View Post
A minidump will be needed.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, post it following the Blue Screen of Death (BSOD) Posting Instructions.
i did do the analyze thingy and got this out of it
Well done.

When you can follow the post #4, we can proceed further.
heres the dmp file
My System SpecsSystem Spec
09 Feb 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by legopc View Post
Quote   Quote: Originally Posted by Arc View Post
Quote   Quote: Originally Posted by legopc View Post
i did do the analyze thingy and got this out of it
Well done.

When you can follow the post #4, we can proceed further.
heres the dmp file
Saying it again, Post it following the Blue Screen of Death (BSOD) Posting Instructions. We dont want a stray crash dump only.
My System SpecsSystem Spec
09 Feb 2014   #9
legopc

windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Quote   Quote: Originally Posted by legopc View Post
Quote   Quote: Originally Posted by Arc View Post
Well done.

When you can follow the post #4, we can proceed further.
heres the dmp file
Saying it again, Post it following the Blue Screen of Death (BSOD) Posting Instructions. We dont want a stray crash dump only.
done
My System SpecsSystem Spec
09 Feb 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi legopc.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Code:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

The display driver is failing, too.
Code:
fffff880`066111e8  fffff880`1009d398Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x1cc398
And it is the latest version installed there.

Install the NVIDIA DRIVERS 314.22WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Let us know the results.
My System SpecsSystem Spec
Reply

 BSOD 0x0000003b after upgrade




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD playing SWTOR, BSOD error SYSTEM_SERVICE_EXCEPTION (0x0000003b)
Hey, so I was playing SWTOR and I got the BSOD. It has occurred several times in the past day. Here is the information. I have run memtest already and have had 0 errors. I have all my drive up to date. I also reformatted my computer-NOT REPAIR, but FULL WIPE. I have attached information via...
BSOD Help and Support
BSOD 0x0000003b
Constant BSOD for a few days now (happen randomly w/o any notification). Tried from changing antivirus (Avast->Avira), cleaning graphic drivers, sfc scans and repairs, partition defragmentation,... I attached latest dump file. Thank you for your time and help!
BSOD Help and Support
BSOD - getting BSOD error 0x0000003b a lot while idle or playing music
My computer has been doing this a lot recently and its started doing it more often, usually the 0x0000003b code pops up when either windows media player is on or when it is stood idle for a while. Using NirSoft's bluescreen viewer it stating that the ntoskrnl.exe is the problem in all minidumps, it...
BSOD Help and Support
BSOD 0x0000003b
First time posting here. I've been getting this error once in a while, I've run memtest and updated my gpu driver and still gives me BSOD every now and then. help please. thanks!
BSOD Help and Support
BSOD 0x0000003B
Hello, i built a new computer, and I've been getting Blue Screens. The first time I installed windows 7 (x64) and the blue screens were very frequent and random error codes. I uninstalled and reinstalled windows 7 (x64), and the Blue screens only happen when I turn on my computer once or twice, and...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:47.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App