Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD when laptop going to sleep

10 Feb 2014   #1
Drawn

Windows 7 Home Premium 32bit
 
 
BSOD when laptop going to sleep

My cousin's machine experienced a BSOD.

I believe a driver is failing when the laptop tries to sleep.

I suspect the Wifi drivers are not playing nice.

Please, from past experience, this is a great forum to get some help on this.


Regards,


My System SpecsSystem Spec
.
11 Feb 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

Rt64win7.sys Wed Feb 16 15:03:57 2011 (4D5B92FD)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
Driver Reference Table - Rt64win7.sys

RtsPStor.sys Thu Mar 24 14:04:09 2011 (4D8AFAF9)
Realtek PCIE CardReader Driver
Driver Reference Table - RtsPStor.sys

hpdskflt.sys Sat May 14 00:47:02 2011 (4DCD7CA6)
HP Mobile Data Protection System Disk Filter
Driver Reference Table - hpdskflt.sys

Accelerometer.sys Sat May 14 00:47:02 2011 (4DCD7CA6)
HP Mobile Data Protection System Accelerometer
Driver Reference Table - Accelerometer.sys

atikmpag.sys Thu Sep 15 23:38:41 2011 (4E723821)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmpag.sys

atikmdag.sys Fri Sep 16 00:07:36 2011 (4E723EE8)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmdag.sys

bcmwl664.sys Tue May 8 12:50:46 2012 (4FA8C246)
Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card
Driver Reference Table - bcmwl664.sys

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Run Disk Check on your Hard Drive(s): Disk Check

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Usra\Downloads\Drawn\SF_10-02-2014\021014-10779-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`03fcd500?
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`02a11000 PsLoadedModuleList = 0xfffff800`02c56e90
Debug session time: Tue Feb 11 04:07:57.464 2014 (UTC + 6:00)
System Uptime: 0 days 15:44:05.853
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8006620060, fffff80003fcd518, fffffa8006845c60}

Probably caused by : ACPI.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006620060, Physical Device Object of the stack
Arg3: fffff80003fcd518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8006845c60, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  ACPI.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79294

MODULE_NAME: ACPI

FAULTING_MODULE: fffff88000ef2000 ACPI

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80003FD3FB0

STACK_TEXT:  
fffff800`03fcd4c8 fffff800`02afdb52 : 00000000`0000009f 00000000`00000003 fffffa80`06620060 fffff800`03fcd518 : nt!KeBugCheckEx
fffff800`03fcd4d0 fffff800`02a9d062 : fffff800`03fcd618 fffff800`03fcd618 00000000`00000004 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`03fcd570 fffff800`02a9cf06 : fffffa80`06482a00 fffffa80`06482a00 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`03fcd5e0 fffff800`02a9cdee : 00000083`e38f4705 fffff800`03fcdc58 00000000`00376811 fffff800`02c064a8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`03fcdc30 fffff800`02a9cbd7 : 00000013`482a0dc7 00000013`00376811 00000013`482a0df0 00000000`00000011 : nt!KiTimerExpiration+0x1be
fffff800`03fcdcd0 fffff800`02a8936a : fffff800`02c03e80 fffff800`02c11cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`03fcdd80 00000000`00000000 : fffff800`03fce000 fffff800`03fc8000 fffff800`03fcdd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_i8042prt_IMAGE_ACPI.sys

BUCKET_ID:  X64_0x9F_3_i8042prt_IMAGE_ACPI.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa8006845c60
Irp is active with 8 stacks 6 is current (= 0xfffffa8006845e98)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [ 16, 0]   0  0 fffffa8006620060 00000000 fffff88003e05b60-00000000    
	       \Driver\ACPI	i8042prt!I8xPowerUpToD0Complete
			Args: 00000000 00000000 00000000 00000002
>[ 16, 2]   0 e1 fffffa8006f38350 00000000 fffff88003e30bf4-00000000 Success Error Cancel pending
	       \Driver\i8042prt	mouclass!MouseClassPowerComplete
			Args: 00051100 00000001 00000001 00000002
 [ 16, 2]   0 e1 fffffa8006f37060 00000000 00000000-00000000    pending
	       \Driver\mouclass
			Args: 00051100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8008092440    

			Args: 00000000 00000000 00000000 00000000
Keep us posted.
My System SpecsSystem Spec
11 Feb 2014   #3
Drawn

Windows 7 Home Premium 32bit
 
 

Ok! Now that's a lot of old drivers.
I'm a software developer of twenty years, but I've not the experience I would like when it comes to this stuff.
A little over my head admittedly. What should be my first move, you think?

Further, I don't have the time or the resources to faithfully update all those drivers in one sitting. I will have to do this in steps. What should be done right away? Did you see which of the drivers was the culprit for the BSOD? May I work on that one first?

What is his HP laptop doing with a Dell network adapter???
bcmwl664.sys Tue May 8 12:50:46 2012 (4FA8C246)
Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card
He did have his hard drive replaced last week by the local fellow down the road, was a Dell network adapter originally in the laptop?? I believe, if I'm reading the info right, there is no update for the Dell device anyway. Which program should I then uninstall that is responsible for that driver?

Guess what I'm asking is what is the least that I can do that this moment without accidentally making his machine unbootable.


You're all are the best at what you do...


Regards.
My System SpecsSystem Spec
.

Reply

 BSOD when laptop going to sleep




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
get BSOD after laptop goes into sleep mode
Hi, Whenever I go out to lunch (I am usally gone for an hour), I come back to a BSOD because my laptop goes into sleep mode. I ran chkdsk /f and it said no errors were found. I looked in the Windows directory and i do not have a Minidump file in there. I have a Lenovo ThinkPad T440. Any...
BSOD Help and Support
BSOD when waking up laptop from sleep
Hello! Just got a random BSOD when i was waking up my laptop (opening it basically). This is the first time it happened... but i don't like blue screens :) so, could someone take a look as to what could have caused it? Thank you!
BSOD Help and Support
BSOD when I put the laptop to sleep
Hello, My laptop was BSODing when I put the laptop to sleep. The dump files are attached per instruction.
BSOD Help and Support
BSOD when laptop is put into sleep mode
I have a Dell Studio 17 laptop running Windows 7 Home premium 32 bit It was an upgrade from Microsoft as an OEM product to replace the original Dell Vista OEM OS The laptop is 3 years old. Whenever the system is pout into sleep or hibernation, or when the lid id closed, it does not enter...
BSOD Help and Support
BSOD While waking Laptop from Sleep.
Hey, So i've recently been getting a BSOD in Windows 7 after waking my PC from Sleep. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem:
BSOD Help and Support
BSOD after waking my laptop from sleep
Hi, i'm new to these forums, so have some paitence with me. I've recently installed windows 7 ultimate x 64 on my laptop: HP Pavilion dv6700. No hardware changes,just stock. It almost always crashes (at a rate of 8/10) after I wake my laptop from sleep.
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 22:58.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App