HP 4530s probook BSOD issue! Please help

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  1. Posts : 95
    Windows 7 Home 64bit
       #1

    HP 4530s probook BSOD issue! Please help


    Hi all

    I bought a probook for my wife last year as I thought it would be bullet proof but that is not the case. It was purchased so that she could do work easily when she was pregnant. It was purchased from saved laptops for a decent price and I got 100 quid cash back. Also had them upgrade the memory to 8gb from, but I've just found that 4gb is Kingston and the other is micron(strange)

    Because my wife was on maternity, the laptop rarely got used, however when she went back to work I noticed the battery waasn't working well. It would fully charge, however after being turned off the battery would be dead. I've completed a battery test & the battery was fine, so someone mentioned running the built-in HP support software and updating the drivers etc.

    I updated everything and the battery was sorted no problem whatsoever. However after minutes of use the laptop would BSOD and I kept missing the error message.

    I then after trying various things rolled back the software to an earlier date and which has solved the BSOD, however the battery is back to square one.

    I then restored the laptop to see if it would help ANC for a while I though it did until it started all over again. I've tried memory tests based on what someone said and various other tests. I've noticed it only really happens when I'm on the internet and managed to catch the following pictures of the BSOD.



    Please help
      My Computer


  2. Posts : 95
    Windows 7 Home 64bit
    Thread Starter
       #2

    Sorry for the bad spelling I'm doing this from a tablet
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #3

    Can you upload the files using: Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  4. Posts : 95
    Windows 7 Home 64bit
    Thread Starter
       #4

    As requested

    Attachment 305947
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Bump the thread if I don't respond in 24 hours.
      My Computer


  6. Posts : 95
    Windows 7 Home 64bit
    Thread Starter
       #6

    Will do and cheers
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

    igdpmd64.sys Thu Jan 27 22:57:05 2011 (4D41A3E1)
    Intel Graphics Driver
    Driver Reference Table - igdpmd64.sys

    Afc.sys Wed Jul 12 11:48:20 2006 (44B48D24)
    Arcsoft(R) ASPI Shell (CD/DVD program)
    Driver Reference Table - Afc.sys

    nusb3xhc.sys Fri Dec 10 10:50:35 2010 (4D01B19B)
    NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
    Driver Reference Table - nusb3xhc.sys

    nusb3hub.sys Fri Dec 10 10:50:35 2010 (4D01B19B)
    NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
    Driver Reference Table - nusb3hub.sys

    atikmpag.sys Mon Mar 28 21:09:10 2011 (4D90A496)
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    Driver Reference Table - atikmpag.sys

    atikmdag.sys Mon Mar 28 21:38:08 2011 (4D90AB60)
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    Driver Reference Table - atikmdag.sys

    athrx.sys Sat Jan 8 22:16:22 2011 (4D288DD6)
    Atheros network adapter driver
    Driver Reference Table - athrx.sys

    Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

    Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

    Reduce items at start-up: Startup Programs - Change

    Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

    Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

    ESET online scanner: Free Online Virus Scanner | ESET

    Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

    Run Disk Check on your Hard Drive(s): Disk Check

    Check for heating issues using Speccy or HWmonitor

    Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

    Post screenshot(s) of your Hard Drive(s) using Crystal Disk Info Software: CrystalDiskInfo - Software - Crystal Dew World

    Run a Hard Drive test: https://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html


    Summary
    Code:
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Debug session time: Tue Feb 11 20:13:40.551 2014 (UTC + 6:00)
    System Uptime: 0 days 0:38:15.581
    BugCheck 50, {fffff8810e2646a0, 0, fffff88005964878, 5}
    *** WARNING: Unable to verify timestamp for igdpmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
    Probably caused by : igdpmd64.sys ( igdpmd64+15a878 )
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  csrss.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Debug session time: Tue Feb 11 19:34:33.906 2014 (UTC + 6:00)
    System Uptime: 0 days 0:11:09.937
    BugCheck 50, {fffff8810cac66a0, 0, fffff88005966878, 5}
    *** WARNING: Unable to verify timestamp for igdpmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
    Probably caused by : igdpmd64.sys ( igdpmd64+15a878 )
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  csrss.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Debug session time: Tue Feb 11 19:21:13.414 2014 (UTC + 6:00)
    System Uptime: 0 days 1:19:30.834
    BugCheck 50, {fffff881166a8ea0, 0, fffff88005996878, 5}
    *** WARNING: Unable to verify timestamp for igdpmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
    Probably caused by : igdpmd64.sys ( igdpmd64+15a878 )
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  csrss.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Debug session time: Thu Feb  6 22:34:44.985 2014 (UTC + 6:00)
    System Uptime: 0 days 0:07:23.843
    BugCheck 50, {fffff8814c2f66a0, 0, fffff88005976878, 5}
    *** WARNING: Unable to verify timestamp for igdpmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
    Probably caused by : igdpmd64.sys ( igdpmd64+15a878 )
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  csrss.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Debug session time: Thu Feb  6 22:24:43.240 2014 (UTC + 6:00)
    System Uptime: 0 days 0:32:41.489
    BugCheck 50, {fffff8817863cea0, 0, fffff88005987878, 5}
    *** WARNING: Unable to verify timestamp for igdpmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
    Probably caused by : igdpmd64.sys ( igdpmd64+15a878 )
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  csrss.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      My Computer


  8. Posts : 95
    Windows 7 Home 64bit
    Thread Starter
       #8

    Hi, I know it has been 8 months since my last post, but I've been fairly busy and just got the laptop out ready to try again. I did try and find the drivers, but I struggled to find exactly what I needed. I also didn't know the difference between the video drivers. Any help would be much appreciated.

    I have tried the intel graphics driver. When I used the auto detect option the driver was unsupported

    I have also tried the Ati video driver as above (which I thought was the same as graphics) which didn't work. The driver wasn't correct and I had to perform a restore afterwards
    Last edited by Jacka; 20 Oct 2014 at 15:27. Reason: updated information
      My Computer


  9. Posts : 95
    Windows 7 Home 64bit
    Thread Starter
       #9

    I have also gone through the rest of the information above and have used root killer, speccy. I haven't tried revo as I wiped the pc before I tried the above in March
      My Computer


  10. Posts : 18,415
    windows 7 home 64bit
       #10

    The HP Website has some new Drivers available now ..

    Drivers & software for HP ProBook 4530s Notebook PC - HP Support Center
      My Computer


 
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