Bsod bad_pool_caller

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  1. Posts : 28
    windows 7 ultimate x64
       #1

    Bsod bad_pool_caller


    Hello,

    I need your help to fix a BSOD
    The problem seems to be caused by the following file: hal.dll

    BAD_POOL_CALLER

    Technical Information:

    *** STOP: 0x000000c2 (0x00000007, 0x0000109b, 0x00030005, 0x8c2bc238)

    *** hal.dll - Address 0x83033680 base at 0x8300f000 DateStamp 0x4ce788d2

    I cannot figure out the problem after reading on the forum and on google

    I have attached the dmp file

    https://drive.google.com/file/d/0B03...it?usp=sharing
    https://drive.google.com/file/d/0B03...it?usp=sharing

    Thank you!!
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Upload the files on here please: Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  3. Posts : 28
    windows 7 ultimate x64
    Thread Starter
       #3

    I cannot run the file on the other PC, can someone help me with the files I uploaded?
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    speers said:
    I cannot run the file on the other PC, can someone help me with the files I uploaded?
    Try this alternative.

    1. Download this .BAT file to your desktop

    Download


    2. Right-click the .BAT file and 'Run as Administrator'
    3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

      My Computer


  5. Posts : 28
    windows 7 ultimate x64
    Thread Starter
       #5

    I don't have any access on the other machine before couple of days. That's why I cannot get more information.
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    speers said:
    I don't have any access on the other machine before couple of days. That's why I cannot get more information.
    BSOD are best solved when we have access to all the files requested. They contain driver names/dates/systems hardware details which are all used in conjunction with the dmp files to analyse the BSOD and recommend fixes. Its almost pointless looking at the dmp in isolation.

    Once you get access to the computer, gather all the files and upload them here.
      My Computer


  7. Posts : 28
    windows 7 ultimate x64
    Thread Starter
       #7

    Voila!!

    Please help me!!
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    All the information isn't present.

    Follow this carefully:

    1. Download this .BAT file to your desktop

    Download


    2. Right-click the .BAT file and 'Run as Administrator'
    3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

      My Computer


  9. Posts : 28
    windows 7 ultimate x64
    Thread Starter
       #9

    Done, her is the file. Please advise!!
    Thank you very much!!
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #10

    Please do the following:

    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
    Driver Verifier - Enable and Disable

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

    I recommend creating a system restore point before turning on driver verifier:
    System Restore Point - Create

    If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
    Safe Mode
      My Computer


 
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