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Windows 7: BSOD's after clean install

13 Feb 2014   #1
Robbie77

Windows 7 Ultimate SP1 x64 build 7601
 
 
BSOD's after clean install

Hi all,
Since installing W7 Ultimate 64bit SP1, on my Desktop, I have experience 5 BSOD's within a 10 day period. There doesn't seem to be any particular point in time or anything--just random---and the BSOD disappears before I get chance to read the Code. I'm left with no choice but to do a manual power button shutdown. Reboot starts with the message--"Windows experienced an unexplained shutdown" Windows can search online for a solution---it never comes up with such! I have a feeling it possibly has to do with a corrupt Wrong Driver install. I did a restore to before all update ops --thus deleting everything done since the System install, but had another BSOD since.
The PC is an HP Pavillion t3550uk, which now has an Asrock G31M-GS R2.0 Motherboard fitted. Bios P1.80
RAM doubled to 2.0 Gb. All other components are the originals transferred to the Asrock from the old --defective--Mobo. The Asrock was fitted 2 yrs ago and the old OS was Win XP SP3.
The PC was 64bit ready. W7 installed no trouble. I got the updated Drivers from Asrock---installed no problem.
I attach the Crash Dump Files. Another install would be no problem as I Imaged the HD, so would wipe it and clone the image back. Might be the best--quickest- solution, really.


My System SpecsSystem Spec
.
14 Feb 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Robbie77.

If it a stop 0x116; a display/graphics related issue.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8003c38010, fffff8800f1532b0, 0, 2}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+14c2b0 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8003c38010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f1532b0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+14c2b0
fffff880`0f1532b0 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`03edc9c8 fffff880`0405d140 : 00000000`00000116 fffffa80`03c38010 fffff880`0f1532b0 00000000`00000000 : nt!KeBugCheckEx
fffff880`03edc9d0 fffff880`0405ce4a : fffff880`0f1532b0 fffffa80`03c38010 fffffa80`03c61d50 fffffa80`03c36410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`03edca10 fffff880`0fd20f13 : fffffa80`03c38010 00000000`00000000 fffffa80`03c61d50 fffffa80`03c36410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`03edca40 fffff880`0fd4acf1 : 00000000`ffffffff 00000000`000ff6a2 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`03edcb20 fffff880`0fd49437 : 00000000`00000102 00000000`00000000 00000000`000ff6a2 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`03edcb50 fffff880`0fd1c2d2 : ffffffff`ff676980 fffffa80`03c36410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`03edcbf0 fffff880`0fd48ff6 : 00000000`00000000 fffffa80`03cc4470 00000000`00000080 fffffa80`03c36410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`03edcd00 fffff800`02f1e2ea : 00000000`fffffc32 fffffa80`0390fb50 fffffa80`018459e0 fffffa80`0390fb50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`03edcd40 fffff800`02c728e6 : fffff880`009e9180 fffffa80`0390fb50 fffff880`009f3f40 fffff880`03edce40 : nt!PspSystemThreadStartup+0x5a
fffff880`03edcd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+14c2b0
fffff880`0f1532b0 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+14c2b0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  510a2100

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup: MachineOwner
---------

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f007000 fffff880`0fd11000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Jan 31 13:15:04 2013 (510A2100)
    CheckSum:         00CEDB22
    ImageSize:        00D0A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
How old the GPU is? NVIDIA GeForce 7300 LE ?

Not finding any up-to-date driver that is suitable to that device.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Let us know the results.
My System SpecsSystem Spec
14 Feb 2014   #3
Robbie77

Windows 7 Ultimate SP1 x64 build 7601
 
 

Hi Arc, That's going to take me some time---not very savvy with Computer tech-- will get back to you soon as possible
Robbie
My System SpecsSystem Spec
.

15 Feb 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Dont worry. Despite of being very computer savvy, you can do all those, just keep patience.

Let us know the results when done.
My System SpecsSystem Spec
18 Feb 2014   #5
Robbie77

Windows 7 Ultimate SP1 x64 build 7601
 
 
BSOD's after Install

Hi Arc---didn't have much success with your suggestion---but I put that down to my inexperience.
I have done a fresh install---but that has brought me other problems.
1 --I can't activate Windows using the Product key ---even though not previously used--previous install not activated---
2 Windows Updates---not installing/configuring example---informed 149 updates available after install. ok--I let them install---reboot follows---on reboot get message---configuring Updates phase 1 of 3--do not turn of Computer. PC reboots after phase 1,--after phase 2, it shuts down, but doesn't restart. On booting up afresh--get configuring updates, phase 3. This is followed by///configuration failed --some updates were not installed.
Check Update history---only 5 updates of 149, installed---all others failed. Then ran Windows update---stuck in search loop---shutdown--10 mins later---important updates are waiting to be installed----138 of them. (installing as I write this from Laptop) Although I clicked on view updates---the system just went ahead with installation---what is going on here? Seems I don't have any control over my PC, where updates are concerned. Even this post suddenly submitted before I finished ----the reason for edit.
My System SpecsSystem Spec
19 Feb 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Robbie77 View Post
Hi Arc---didn't have much success with your suggestion---but I put that down to my inexperience.
I suggested you a few tests. Where are the results?
Quote   Quote: Originally Posted by Robbie77 View Post
I have done a fresh install---but that has brought me other problems.
1 --I can't activate Windows using the Product key ---even though not previously used--previous install not activated---
For a stop 0x116, the tests are needed, not a clean install!
But still, Activate Windows 7 by Phone
My System SpecsSystem Spec
19 Feb 2014   #7
Robbie77

Windows 7 Ultimate SP1 x64 build 7601
 
 
Telephone Activation not possible

Arc--apologies for failing the tests- As for Telephone activation--that option doesn't appear when clicking on Activate now. For that option I need the 9 sets of figures which clicking on Activate by automated telephone brings up. Is there another way of finding those? I tried slui.exe 4 get a "not found" reaction--or just nothing happens! Same with slui 3
Something else---I've been in contact with the DVD Vendor---they tell me I can't activate an OEM Windows online if I've installed updates!! I never heard that before! Always done complete install of Updates and my programs before activating--always ok with XP---surely no different with W7. Also asked if I'd had a different version installed previous, such as a downloaded version---no, and the HDD was wiped before this installation--absolutely clean.
They even sent me a new Product Key--- did the change key--and enter a different key---both failed.
I have had two error codes,--0xC004C008 and 0xC004E003 (this tells me the key is in use--but it is --supposedly--a new unused key!)
Think I'll ask for my money back---never ever had trouble Activating Windows XP Home or Pro--
My System SpecsSystem Spec
19 Feb 2014   #8
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Probably your best bet:
Think I'll ask for my money back---never ever had trouble Activating Windows XP Home or Pro

You can activate Windows 7 at any point - the excuse the vendor gave you was utter rubbish. They probably just gave you another bogus key and told you not to call MS... because they knew MS would flag it.

Try Googling the key - if it shows up, then it's a bogus key. If it doesn't show up in the results it still could be a bogus key.

DO NOT post the key here though.

Good luck.
My System SpecsSystem Spec
19 Feb 2014   #9
Robbie77

Windows 7 Ultimate SP1 x64 build 7601
 
 
Activation aggravation

Hi Slartybart, Thanks for your observations. Vendor has offered me money back---but no answer to the problem. Says it all really! Thing is I've put effort into this and why should they take the easy way out--my time and effort goes unrewarded. Demanded a solution from them---waiting--gonna put the pressure on!! Watch this space, as they say! They shouldn't be offering stuff that doesn't activate! I'll probably find the solution before they do though.
Robbie
My System SpecsSystem Spec
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