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Windows 7: BSOD random times, several errors

13 Feb 2014   #1
CardboardCat

Windows 7 Ultimate 64-bit
 
 
BSOD random times, several errors

Hey Seven Forums!

I have had this laptop for more than half a year, I bought it second hand because it was really cheap but now I'm getting random Blue Screens of Deaths. I first thought that it could be a driver so I updated them all but to no help, I made a clean install of Windows 7 but still to no help. It all started six days ago, I was playing grand Theft Auto 4, it memory dumped and restarted and since then I've gotten regular Blue Screens of Death. When watching Dexter on Netflix, playing games or just plain out relaxing to music... I do not have all the dumps because I formatted my hard drive.

I am not one hundred percent sure if I have provided enough information in this post because frankly I am a bit of a nut when it comes to making good informative posts on any kind of forum...

~Jamie


My System SpecsSystem Spec
.
14 Feb 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi CardboardCat.

It appears to be a hardware issue, which is tough to debug on a 4 years old computer.

But first of all, update the display driver from Download Drivers .... opt for the "Automatically Detect and Install" option there.

Next, do some hardware tests.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Also, search for any possible BIOS update for HP Pavilion dv7 Notebook PC.
Code:
BiosVersion = F.13
BiosReleaseDate = 01/25/2010
A backdated BIOS may also be interpreted as a hardware issue.

Let us know the results.
_______________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffff880759f36b9, b, 1, fffff80002a8a508}

Probably caused by : hardware ( nt!KiInterruptDispatch+1f8 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffff880759f36b9, memory referenced
Arg2: 000000000000000b, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002a8a508, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cbf0e8
GetUlongFromAddress: unable to read from fffff80002cbf198
 fffff880759f36b9 Nonpaged pool

CURRENT_IRQL:  b

FAULTING_IP: 
nt!KiInterruptDispatch+1f8
fffff800`02a8a508 008079070075    add     byte ptr [rax+75000779h],al

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

DPC_STACK_BASE:  FFFFF88002F22FB0

TRAP_FRAME:  fffffa8004d218a8 -- (.trap 0xfffffa8004d218a8)
Unable to read trap frame at fffffa80`04d218a8

EXCEPTION_RECORD:  fffff80002a97f09 -- (.exr 0xfffff80002a97f09)
ExceptionAddress: 0000f024848d484a
   ExceptionCode: 7725ba0f
  ExceptionFlags: 0f0017d7
NumberParameters: -1936898048
   Parameter[0]: 410000123ab94100
   Parameter[1]: c7d78b40008000b8
   Parameter[2]: 4800000602282444
   Parameter[3]: c700000090248489
   Parameter[4]: 0004000000982484
   Parameter[5]: 00009c24ac890000
   Parameter[6]: 1ce820246c894800
   Parameter[7]: 4802ff8341000d8c
   Parameter[8]: 004818868748c58b
   Parameter[9]: 3e74ff2b44607d00
   Parameter[10]: ffc9331274ff3b44
   Parameter[11]: e88b480012425a15
   Parameter[12]: 6538eb3824448948
   Parameter[13]: 00000020250c8b48
   Parameter[14]: e8d2333824448d4c

LAST_CONTROL_TRANSFER:  from fffff80002a8dbe9 to fffff80002a8e640

MISALIGNED_IP: 
nt!KiInterruptDispatch+1f8
fffff800`02a8a508 008079070075    add     byte ptr [rax+75000779h],al

STACK_TEXT:  
fffff880`02f1b828 fffff800`02a8dbe9 : 00000000`0000000a fffff880`759f36b9 00000000`0000000b 00000000`00000001 : nt!KeBugCheckEx
fffff880`02f1b830 fffff800`02a8c860 : fffffa80`04b9d2a0 fffff880`04141ead fffffa80`04b96000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`02f1b970 fffff800`02a8a508 : 00000000`00000000 fffff880`02f1bb01 fffffa80`04143240 00000000`00000001 : nt!KiPageFault+0x260
fffff880`02f1bb00 fffff880`03d747f2 : fffff800`02a97f09 00000000`001dba3e fffffa80`04d218a8 fffff880`009f2f40 : nt!KiInterruptDispatch+0x1f8
fffff880`02f1bc98 fffff800`02a97f09 : 00000000`001dba3e fffffa80`04d218a8 fffff880`009f2f40 00000000`00000001 : amdppm!C1Halt+0x2
fffff880`02f1bca0 fffff800`02a8633c : fffff880`009e8180 fffff880`00000000 00000000`00000000 fffff880`014fba00 : nt!PoIdle+0x52a
fffff880`02f1bd80 00000000`00000000 : fffff880`02f1c000 fffff880`02f16000 fffff880`02f1bd40 00000000`00000000 : nt!KiIdleLoop+0x2c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiInterruptDispatch+1f8
fffff800`02a8a508 008079070075    add     byte ptr [rax+75000779h],al

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!KiInterruptDispatch+1f8

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  6.1.7601.17514

MODULE_NAME: hardware

FAILURE_BUCKET_ID:  X64_IP_MISALIGNED

BUCKET_ID:  X64_IP_MISALIGNED

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_ip_misaligned

FAILURE_ID_HASH:  {45769616-fd06-8c70-4b8b-74a01eddc0cd}

Followup: MachineOwner
---------
My System SpecsSystem Spec
14 Feb 2014   #3
CardboardCat

Windows 7 Ultimate 64-bit
 
 

Hai Arc,

I have updated my display driver and BIOS, I am going to test my hardware tonight! I was playing a League of Legends game when I got a blue screen again so I really think that it's my laptop who's failing on me...

Speccy snapshot is coming tommorrow, I am feeling tired... I have been out in the park the whole day.

~Jamie
My System SpecsSystem Spec
.

15 Feb 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, let us know the results
My System SpecsSystem Spec
15 Feb 2014   #5
CardboardCat

Windows 7 Ultimate 64-bit
 
 

Yo Arc!

I've got a Speccy snapshot of normal usage: http://speccy.piriform.com/results/Q...oziYYQ7p5Gixji

I did not get around to RAM test yet because I needed to babysit my little cousin...

Going to stress test as soon as possible!

~Jamie
My System SpecsSystem Spec
15 Feb 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by CardboardCat View Post
I did not get around to RAM test yet because I needed to babysit my little cousin...


BTW, these two are hot for normal usage. And with the usage time, it will tend to increase more.

Attachment 306478

You need to dismantle the computer. Clean the inside carefully. Be very careful, dont break anything inside. Clean all the air vents and fan grills so that it can blow the hot air out. While re-seating, apply new thermal paste to the CPU.



When done, post another snapshot, to document the changes.

If you cannot do it yourself, ask anybody who can do it. Even you may take help of any professional. But dont neglect it. Such a heat anytime cause hardware issues.
My System SpecsSystem Spec
15 Feb 2014   #7
CardboardCat

Windows 7 Ultimate 64-bit
 
 

Oki! My big brother is coming home tomorrow so I am going to ask him if he would like to help me clean the inside of my laptop!

Thank you for your advice, do you think that I would need to wait stress testing to prevent overheating my system or is it okay to do it now?

~Jamie
My System SpecsSystem Spec
15 Feb 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Definitely you should not do the stress test right now, whereas the normal temperature is tending to high.

First of all, we have to keep the temps in control. Then, if the issue persists, we have to take any further step.
My System SpecsSystem Spec
15 Feb 2014   #9
CardboardCat

Windows 7 Ultimate 64-bit
 
 

Oki, I'll wait till my big bro is home then! Thanks for the help so far, you are awesome!!!
My System SpecsSystem Spec
15 Feb 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You too
Babysitting is a tough job I guess
My System SpecsSystem Spec
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