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Windows 7: BSOD, win32k.sys, ntoskrnl.exe, tabbing in and out of games crash

13 Feb 2014   #1
swiftwinter

Windows 7 Home Premium x64
 
 
BSOD, win32k.sys, ntoskrnl.exe, tabbing in and out of games crash

This computer is brand new and just over a week old, and when playing a game, upon either tabbing out, or back into the game after having been tabbed out, I sometimes get BSOD. For example, I was playing Metro 2033, then I tabbed out and open Chrome to look up something, then when I tabbed back into the game, I was greeted with a BSOD. Using BluescreenViewer to see the minidump files, the issues seem to be caused by win32k.sys and ntoskrnl.exe. Just wanna figure out why this is happening and I'm worried if it's my hardware. To my knowledge all drivers are properly updated.


My System SpecsSystem Spec
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14 Feb 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

AppleCharger.sys Tue Feb 19 10:17:09 2013 (5122FCC5)
GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge [br] May cause BSOD on Win7/8 systems - (uninstall to test)
Driver Reference Table - AppleCharger.sys

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Replace Avast! with Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

Good and Free system security combination.

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Post screenshot(s) of your Hard Drive(s) using Crystal Disk Info Software: CrystalDiskInfo - Software - Crystal Dew World

Run a Hard Drive test: http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html


Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

Install all updates including Service Pack One: Learn how to install Windows 7 Service Pack 1 (SP1)

Keep us posted.
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 BSOD, win32k.sys, ntoskrnl.exe, tabbing in and out of games crash




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