Windows 7 Crashes due to USB 2.0 insertion

Smile said:

The Problem

Whenever a USB 2.0 MassStorage device (External Harddrive and USB's) is plugged into my computer the screen freezes and there is no way to move anything, restart is required and the USB item has to be removed to allow startup to work. However USB Keyboards, Mic, Game Controlers do not freeze the computer only storage devices.

The Temporary Fix

Disabling USB 2.0 support in the bios has given me a temporary fix on this problem. A whopping 600kb/s transfer rate to and from my pc is not enough, so this fix is very unreliable. I do not believe enabling/disabiling legacy does anying.

The Computer

CPU: Pentium Dual-Core E5200 @ 2.50GHz
RAM: 2x2.00 GB of PC2-6400 Kingston
VCARD: Gigabyte ATI Radeon HD 4670 512MB GDDR3
MOTHERBOARD: EG31M-S2 Rev 2.0 Up to date bios
OPERATING SYSTEM: Windows 7 64-bit Ultimate

Conclusion

Now does anyone know how to fix this? I asked a guy at a local Joyce Mayne and he said I have to update my motherboards peripherals firmware but I can find an update along those lines on the manufactures website.

Thanks, Smile.

While you should update all yours drivers and your BIOS, I think we could use more info.

What does event viewer say?

Are all the drivers current and working in device manager?

Etc

Ken

Device Manager Says nothing... and no updates are available or any hardware changes detected.

Bump for great justice.

same problem no answers from microsoft all drivers up to date! and blue screen shortly after initiating functions on external drives and cameras (blue screen) i thought at first it might be a ram problem so i added more memory to 4 gigs! the internet and hovering run great but the minute usb devices are plugged in its the same story! could the os require a lot more memory say 16 gig to operate usb 2.0 i dont know but iam not going to spend the money until someone can come up with an answer! after a 2 hr chat session today with ms no conclusions were reached, according to them my system is operating perfectly!!!!

rumprob said:

same problem no answers from microsoft all drivers up to date! and blue screen shortly after initiating functions on external drives and cameras (blue screen) i thought at first it might be a ram problem so i added more memory to 4 gigs! the internet and hovering run great but the minute usb devices are plugged in its the same story! could the os require a lot more memory say 16 gig to operate usb 2.0 i dont know but iam not going to spend the money until someone can come up with an answer! after a 2 hr chat session today with ms no conclusions were reached, according to them my system is operating perfectly!!!!

Yes but I don't get BSOD it just freezes >.> I hear you mate I've had this problem for months its bugging the shit outa me.

i think that the ram specs for running 7 32 or 64 are just that mininums 1.0 to run 7 32 bit and 2.0 gig to run 64 bit why didnt someone tell us before running 7, you need to upgrade video and audio cards and ram to possibly 16 gig ram to properly run all apps xp worked fine with only 1.o gig now aero is going to cost mega bucks just because of cpu needs!! what ms is telling you is to buy a new computer!! one that has the same version of windows that you are running already!! there has to be an answer!!!

Interesting to see this post

I have a Viliv X70 UMPC and the only problem i have with it are these random lock ups which really pissed me off because I still cant figure out why (nothing helpful in event viewer, all drivers are up to date).

I do however suspect that the USB controller could be a culprit because the lock up seems less frequent when I disable the "USB selective suspend" setting. Note I say less frequent, but still not completely cured. In my case the lock up happens not immediately on insertion, but randomly later.

Like I said, I suspect that it could be related to USB controller on my unit because again, if I don't insert any usb device, the lock up appears much less frequent.

Unfortunately on my UMPC, trying to completely not ever have to use any usb device is nearly impossible ;(. The wireless NIC is SDIO with the SD controller being linked to USB controller. Bluetooth is also USB related.

wildpig1234 said:

Interesting to see this post

I have a Viliv X70 UMPC and the only problem i have with it are these random lock ups which really pissed me off because I still cant figure out why (nothing helpful in event viewer, all drivers are up to date).

I do however suspect that the USB controller could be a culprit because the lock up seems less frequent when I disable the "USB selective suspend" setting. Note I say less frequent, but still not completely cured. In my case the lock up happens not immediately on insertion, but randomly later.

Like I said, I suspect that it could be related to USB controller on my unit because again, if I don't insert any usb device, the lock up appears much less frequent.

Unfortunately on my UMPC, trying to completely not ever have to use any usb device is nearly impossible ;(. The wireless NIC is SDIO with the SD controller being linked to USB controller. Bluetooth is also USB related.

If you have enough unpowered USB devices it could cause a voltage drop that would lock you up. How many total and how many unpowered?

Ken