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Windows 7: BSOD win32k.sys

17 Feb 2014   #1
mangarkevin

Windows 7 professional x64
 
 
BSOD win32k.sys

Hi,
Friend of mine is getting BSOD at regular intervals and I do not have much Idea how to fix it because never came across with this error before. did some basic troubleshooting like changing RAM, Updating windows but not good.When I ran Bluescreen view found win32k.sys was causing it. I am attaching the image of the same and the .dmp file with this..


Counting on experts help..
cheers


My System SpecsSystem Spec
.
17 Feb 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi mangarkevin.

You supplied a stray crash dump only. Nothing very precise can be said based on it. But your display driver is very old.
Code:
9aa0a000 9b3f9000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Oct 15 12:04:27 2011 (4E992973)
    CheckSum:         009DBCBF
    ImageSize:        009EF000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try to update it: Drivers - Download NVIDIA Drivers

Let us know the situation after doing it. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
18 Feb 2014   #3
mangarkevin

Windows 7 professional x64
 
 

Hi Arc,
I can't say its solved but for last 6hrs its stable and working properly;
here's what I did, updated windows, Updated Nvidia Graphic Drivers and Installed new stick of Ram.
I am yet to do memtest on old ram. Will update it soon.

Thanks for your help.
My System SpecsSystem Spec
.

18 Feb 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Its good

Let us know for any further issue.
My System SpecsSystem Spec
Reply

 BSOD win32k.sys




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