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Windows 7: Just Received Laptop Which Will BSOD Randomly.

18 Feb 2014   #1
Kokines

Windows 7 64 bit
 
 
Just Received Laptop Which Will BSOD Randomly.

Hey guy's I just got a laptop from a friend and it seems to just randomly BSOD out, any help would be appreciated, thanks!

If you need anymore information just lemme know.


My System SpecsSystem Spec
.
19 Feb 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Configure the system to collect Small Memory Dumps.: Dump Files - Configure Windows to Create on BSOD

Install all updates including Service Pack One: Learn how to install Windows 7 Service Pack 1 (SP1)

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker
Quote:
Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper
Then update your NVIDIA drivers.

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Usra\Downloads\kokines\SF_18-02-2014\012414-21044-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`03049000 PsLoadedModuleList = 0xfffff800`03286e50
Debug session time: Sat Jan 25 09:43:44.369 2014 (UTC + 6:00)
System Uptime: 0 days 1:09:13.397
Loading Kernel Symbols
...............................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800feabdb1, fffff880038cd860, 0}

Probably caused by : nvlddmkm.sys ( nvlddmkm+80db1 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800feabdb1, Address of the instruction which caused the bugcheck
Arg3: fffff880038cd860, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nvlddmkm+80db1
fffff880`0feabdb1 8b08            mov     ecx,dword ptr [rax]

CONTEXT:  fffff880038cd860 -- (.cxr 0xfffff880038cd860)
rax=00000000fffffa80 rbx=fffffa80083bc000 rcx=fffff880038ce284
rdx=0000000000001001 rsi=000000000000024e rdi=fffffa80083c0070
rip=fffff8800feabdb1 rsp=fffff880038ce248 rbp=000000000000023f
 r8=fffff880038ce284  r9=000000000000024e r10=000000000000023f
r11=0000000000000000 r12=000000000000023f r13=fffffa80083bf04c
r14=fffff880038ce4a0 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
nvlddmkm+0x80db1:
fffff880`0feabdb1 8b08            mov     ecx,dword ptr [rax] ds:002b:00000000`fffffa80=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800feabdb1

STACK_TEXT:  
fffff880`038ce248 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nvlddmkm+0x80db1


FOLLOWUP_IP: 
nvlddmkm+80db1
fffff880`0feabdb1 8b08            mov     ecx,dword ptr [rax]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nvlddmkm+80db1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f53cf8e

STACK_COMMAND:  .cxr 0xfffff880038cd860 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nvlddmkm+80db1

BUCKET_ID:  X64_0x3B_nvlddmkm+80db1

Followup: MachineOwner
---------

4: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0fe2b000 fffff880`10bf5000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Mon Mar 05 02:24:46 2012 (4F53CF8E)
    CheckSum:         00DB796E
    ImageSize:        00DCA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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 Just Received Laptop Which Will BSOD Randomly.




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