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Just Received Laptop Which Will BSOD Randomly.
Hey guy's I just got a laptop from a friend and it seems to just randomly BSOD out, any help would be appreciated, thanks!
If you need anymore information just lemme know.
Hey guy's I just got a laptop from a friend and it seems to just randomly BSOD out, any help would be appreciated, thanks!
If you need anymore information just lemme know.
Configure the system to collect Small Memory Dumps.: Dump Files - Configure Windows to Create on BSOD
Install all updates including Service Pack One: Learn how to install Windows 7 Service Pack 1 (SP1)
Run a System file check (SFC): SFC /SCANNOW Command - System File Checker
Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper
Then update your NVIDIA drivers.
Code:Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\Usra\Downloads\kokines\SF_18-02-2014\012414-21044-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16385.amd64fre.win7_rtm.090713-1255 Machine Name: Kernel base = 0xfffff800`03049000 PsLoadedModuleList = 0xfffff800`03286e50 Debug session time: Sat Jan 25 09:43:44.369 2014 (UTC + 6:00) System Uptime: 0 days 1:09:13.397 Loading Kernel Symbols ............................................................... ................................................................ ....................... Loading User Symbols Loading unloaded module list .... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff8800feabdb1, fffff880038cd860, 0} Probably caused by : nvlddmkm.sys ( nvlddmkm+80db1 ) Followup: MachineOwner --------- 4: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff8800feabdb1, Address of the instruction which caused the bugcheck Arg3: fffff880038cd860, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: nvlddmkm+80db1 fffff880`0feabdb1 8b08 mov ecx,dword ptr [rax] CONTEXT: fffff880038cd860 -- (.cxr 0xfffff880038cd860) rax=00000000fffffa80 rbx=fffffa80083bc000 rcx=fffff880038ce284 rdx=0000000000001001 rsi=000000000000024e rdi=fffffa80083c0070 rip=fffff8800feabdb1 rsp=fffff880038ce248 rbp=000000000000023f r8=fffff880038ce284 r9=000000000000024e r10=000000000000023f r11=0000000000000000 r12=000000000000023f r13=fffffa80083bf04c r14=fffff880038ce4a0 r15=0000000000000000 iopl=0 nv up ei pl nz na pe nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010202 nvlddmkm+0x80db1: fffff880`0feabdb1 8b08 mov ecx,dword ptr [rax] ds:002b:00000000`fffffa80=???????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: csrss.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff8800feabdb1 STACK_TEXT: fffff880`038ce248 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nvlddmkm+0x80db1 FOLLOWUP_IP: nvlddmkm+80db1 fffff880`0feabdb1 8b08 mov ecx,dword ptr [rax] SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: nvlddmkm+80db1 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nvlddmkm IMAGE_NAME: nvlddmkm.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4f53cf8e STACK_COMMAND: .cxr 0xfffff880038cd860 ; kb FAILURE_BUCKET_ID: X64_0x3B_nvlddmkm+80db1 BUCKET_ID: X64_0x3B_nvlddmkm+80db1 Followup: MachineOwner --------- 4: kd> lmvm nvlddmkm start end module name fffff880`0fe2b000 fffff880`10bf5000 nvlddmkm T (no symbols) Loaded symbol image file: nvlddmkm.sys Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys Image name: nvlddmkm.sys Timestamp: Mon Mar 05 02:24:46 2012 (4F53CF8E) CheckSum: 00DB796E ImageSize: 00DCA000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4