Just Received Laptop Which Will BSOD Randomly.


  1. Posts : 40
    Windows 7 64 bit
       #1

    Just Received Laptop Which Will BSOD Randomly.


    Hey guy's I just got a laptop from a friend and it seems to just randomly BSOD out, any help would be appreciated, thanks!

    If you need anymore information just lemme know.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Configure the system to collect Small Memory Dumps.: Dump Files - Configure Windows to Create on BSOD

    Install all updates including Service Pack One: Learn how to install Windows 7 Service Pack 1 (SP1)

    Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

    Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

    Then update your NVIDIA drivers.

    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Usra\Downloads\kokines\SF_18-02-2014\012414-21044-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`03049000 PsLoadedModuleList = 0xfffff800`03286e50
    Debug session time: Sat Jan 25 09:43:44.369 2014 (UTC + 6:00)
    System Uptime: 0 days 1:09:13.397
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .......................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8800feabdb1, fffff880038cd860, 0}
    
    Probably caused by : nvlddmkm.sys ( nvlddmkm+80db1 )
    
    Followup: MachineOwner
    ---------
    
    4: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8800feabdb1, Address of the instruction which caused the bugcheck
    Arg3: fffff880038cd860, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    nvlddmkm+80db1
    fffff880`0feabdb1 8b08            mov     ecx,dword ptr [rax]
    
    CONTEXT:  fffff880038cd860 -- (.cxr 0xfffff880038cd860)
    rax=00000000fffffa80 rbx=fffffa80083bc000 rcx=fffff880038ce284
    rdx=0000000000001001 rsi=000000000000024e rdi=fffffa80083c0070
    rip=fffff8800feabdb1 rsp=fffff880038ce248 rbp=000000000000023f
     r8=fffff880038ce284  r9=000000000000024e r10=000000000000023f
    r11=0000000000000000 r12=000000000000023f r13=fffffa80083bf04c
    r14=fffff880038ce4a0 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
    nvlddmkm+0x80db1:
    fffff880`0feabdb1 8b08            mov     ecx,dword ptr [rax] ds:002b:00000000`fffffa80=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  csrss.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800feabdb1
    
    STACK_TEXT:  
    fffff880`038ce248 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nvlddmkm+0x80db1
    
    
    FOLLOWUP_IP: 
    nvlddmkm+80db1
    fffff880`0feabdb1 8b08            mov     ecx,dword ptr [rax]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  nvlddmkm+80db1
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4f53cf8e
    
    STACK_COMMAND:  .cxr 0xfffff880038cd860 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_nvlddmkm+80db1
    
    BUCKET_ID:  X64_0x3B_nvlddmkm+80db1
    
    Followup: MachineOwner
    ---------
    
    4: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0fe2b000 fffff880`10bf5000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Mon Mar 05 02:24:46 2012 (4F53CF8E)
        CheckSum:         00DB796E
        ImageSize:        00DCA000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


 

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