Random Lockups...HARD lockups

SMOKKINU · Oct 26, 2009

Ok, so I built a friend a Core i7 920 based system.

here are the specifics:

Core i7 920
ASUS P6T Motherboard
6GB OCZ DDR3 Memory
Corsair 750W PSU
300GB Velociraptor Wstern Digital HDD
PNY GTX 285 Video Card
Windows 7 Ultimate 64bit.

Sometimes, at random times, idle or in use, the PC will lockup, hard. Mouse/Keyboard unresponsive, nothing. Have to power off the machine and reboot.

Event Viewer isnt showing much... is there anything else I can check to see what might be causing this?

Also, havce tried a format and fresh install...no luck.

Testing shows stable (No overclocking at all!) Temps are fine (35-40Deg Celcius) and runs Prime95 without a hiccup, and does not fail. Ran last night for 30 mins straight, no lockup, then went to dinner, come back and its locked up hard.

torrentg · Oct 26, 2009

Upload the minidump to Rapidshare and post it. I'll have a look. If I can't help, possibly others can. H2S04 seems good with this kind of thing.

C:\Windows\Minidump

SMOKKINU · Oct 26, 2009

torrentg said:
Upload the minidump to Rapidshare and post it. I'll have a look. If I can't help, possibly others can. H2S04 seems good with this kind of thing.

C:\Windows\Minidump

Ok, i will post this up as soon as he is able to get back in touch with me (He is at school right now)

thank you very much for your reply!

TennesseeMan · Oct 26, 2009

I have installed Windows 7 TWICE on 2 different hard drives and it does nothing but lock up.

I NEVER had a problem with Vista; I wish I could get Microsoft to buy this JUNK software back so I can continue to use Vista (thank goodness I installed Windows 7 as a 2nd system!)

WINDOWS 7 IS WORTHLESS HYPE!

torrentg · Oct 26, 2009

Long time user here of MS and other OS. I think it's the best one I've ever used by a large margin.

Any misconfigured or otherwise unhealthy machine running any OS is going to crash. Your post pretty much amounts to spam and is not helpful or respectful to the O.P. trying to alleviate his issue.

If you would like help, please start your own thread.

Saltgrass · Oct 26, 2009

SMOKKINU said:
Sometimes, at random times, idle or in use, the PC will lockup, hard. Mouse/Keyboard unresponsive, nothing. Have to power off the machine and reboot.

Do you notice anything when the lockups occur, like disk activity or internet activity?

Did you load anything after the clean install, such as drivers for the motherboard or video?

Do you have anything running that periodically accesses something?

Does it do the same thing in safe mode? Try unplugging the internet connection. While you are off the net, try turning off any protection programs.

Try using MSconfig.exe to turn off startup programs to see if it helps.

SMOKKINU · Oct 26, 2009

torrentg said:
Upload the minidump to Rapidshare and post it. I'll have a look. If I can't help, possibly others can. H2S04 seems good with this kind of thing.

C:\Windows\Minidump

Ok torrent,

I tried to get him to get those files, but now the PC wont post video when you start it up. This happened earlier, and I had him open the case, check for any loose wires, remove the video card, and re-seat it to make sure maybe it did not get nudged during shipping. Etc... when he put it together, video posted and we were able to reinstall windows 7 over the phone with him. Then it locked up again after a little while (Not during install, about an hour after everything)

Now, it is doing this again (Monitor says so DVI Signal, and blue button turns to amber) and it wont post video.

He says when it starts, all the fans run, but the CPU Fan starts, then stops, then starts again. but no video to the monitor. Attempted to have him re-seat the video card again, but wont post video.

I am having him purchase another GTX 285 tomorrow locally, and install that to see if this may be the culprit, and he can return the current card to me in the mail. What are your thoughts? or anybody else.

SMOKKINU · Oct 26, 2009

Saltgrass said:
SMOKKINU said:

Sometimes, at random times, idle or in use, the PC will lockup, hard. Mouse/Keyboard unresponsive, nothing. Have to power off the machine and reboot.

Click to expand...

Do you notice anything when the lockups occur, like disk activity or internet activity?

Did you load anything after the clean install, such as drivers for the motherboard or video?

Do you have anything running that periodically accesses something?

Does it do the same thing in safe mode? Try unplugging the internet connection. While you are off the net, try turning off any protection programs.

Try using MSconfig.exe to turn off startup programs to see if it helps.

nothing, all USB devices connected do not work, lights on the front of the PC do not turn on, and no activity whatsoever when the lockup occurs.

Nothing was loaded as far as drivers, etc.

see above post for current status....wont post video upon startup, so cannot even see the Bios.

the monitor is good, tried it on another PC, no issues.

SMOKKINU · Oct 27, 2009

Cant get the PC to post video. we did try a new video card today, still nothing. Monitor goes blank upon turning it on.

F17ZY · Oct 27, 2009

it might need a bios flash for it to see all the new hardware

SMOKKINU · Oct 28, 2009

F17ZY said:
it might need a bios flash for it to see all the new hardware

if i cant get the video to post on the monitor, how can i flash the bios?

torrentg · Oct 28, 2009

The motherboard should have onboard video you can plug a monitor into.

Edit: Sorry. I just checked Newegg. Doesn't look like it does.

Do you actually get a post beep with the new card in? Are you connecting the internal 6 pin power connector to it?

SMOKKINU · Oct 28, 2009

torrentg said:
The motherboard should have onboard video you can plug a monitor into.

Edit: Sorry. I just checked Newegg. Doesn't look like it does.

Do you actually get a post beep with the new card in? Are you connecting the internal 6 pin power connector to it?

The P6T has no speaker on the MB so no beeps.

Yes, everything is connected.

I am having him ship the PC back to me for me to look it over. Hard to diagnose issues over the phone when ive never personally seen this happen.

Saltgrass · Oct 29, 2009

We had one person that said their monitor would go blank on boot and not come back until they put the computer to sleep and woke it up again. Ten year old monitor replacement fixed their problem.

What type of monitor and connection to it are you using and can you try another monitor?

SMOKKINU · Oct 29, 2009

Saltgrass said:
We had one person that said their monitor would go blank on boot and not come back until they put the computer to sleep and woke it up again. Ten year old monitor replacement fixed their problem.

What type of monitor and connection to it are you using and can you try another monitor?

tried 2 monitors, no go. tried the original monitor on another PC and it worked fine.

SMOKKINU · Oct 30, 2009

torrentg said:
Upload the minidump to Rapidshare and post it. I'll have a look. If I can't help, possibly others can. H2S04 seems good with this kind of thing.

C:\Windows\Minidump

Torrent, these are for a different PC, but can you check these out and tell me whats going on here?

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SMOKKINU · Oct 30, 2009

As for the PC for this thread, I got the PC today, I am going to swap power supplys.

It turns on, then shuts off (Fans and all) then starts again, but no screen or anything.

Could a PSU cause system freezing though while within windows?

It is a Corsair 750W PSU.

Was brand spanking new too.

torrentg · Oct 30, 2009

SMOKKINU said:
torrentg said:

Upload the minidump to Rapidshare and post it. I'll have a look. If I can't help, possibly others can. H2S04 seems good with this kind of thing.

C:\Windows\Minidump

Click to expand...

Torrent, these are for a different PC, but can you check these out and tell me whats going on here?

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RapidShare: 1-CLICK Web hosting - Easy Filehosting

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Sure. It's the Asus Utilities causing problems. Uninstall it. "AiNap.exe"

Also "ntkrpamp.exe" - from what I can make out, errors seems to be related to memory, superfetch and/or a/v utility like Kaspersky.

Next - "ks.sys"

Ks.sys Patch for Hyper Threading Crashes

Seems a few people saying you could possibly find an alternate copy online and replace. I dunno.

Finally, last one is caused by Firefox and related to win32k.sys. Update Firefox I would say. Remove plugins not really needed. Run in safe mode to test if needed.

Run memtest on this machine.

-----------------------------------

About OP computer - Anything possible, always. Yes. PSU can get funky and cause things even when appearing to be running well otherwise.

SMOKKINU · Oct 30, 2009

torrent,

changed out the PSU on the PC for this original thread. I am typing from it right now.

Once the PSU was changed, it booted up fine....only one problem.

It is locking up again while within windows, doing the same thing it did before. The last PSU, it got to the point where it would not post (Post video to monitor at all)

I thought it was fixed, went for walk while it performed windows updates, came back, and locked up. Keyboard was lit up like normal, mouse was lit up, but no response at all on screen. Sat and watched the system clock for over a minute, and no change in time ocurred.

Could the previous PSU have caused a problem on the motherboard?

I also checked the C:\Windows for a minidump folder, none found.

Are you in the US? If so, anyway I could call you tomorrow to go over some of the possible causes? Youve been a tremendous help so far. I appreciate it VERY much.

torrentg · Oct 30, 2009

Believe it or not, I don't actually have a phone.

No, very unlikely the PSU caused a problem on the motherboard. But then again, refer to my last post. "Anything possible, always." I wouldn't be too concerned about this at this point, however.

Sounds like WU could have loaded a driver that was just plain out nasty to the system. It happens. It's happened to me on occasion when I erroneously chose to let it update graphics drivers. Avoid drivers from Windows Update unless all other options have already been exhausted. Any soild tech will tell you that.

There are perhaps easier ways to fix the machine. I'd rather not attempt them. Start from scratch and do a complete clean install by formatting to NTFS, while installing. You could choose quick option. Do not do any Windows Updates at all.

Come back and let us know how this went and we can advise on the next step when things are running well. Perform a system restore point here.

Random Lockups...HARD lockups

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