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Windows 7: BSOD when computer is idle


19 Feb 2014   #1

Win 7 64
 
 
BSOD when computer is idle

Received a BSOD while away from the computer.
Dell Bluescreen Troubleshooter resulted in the following:
The "Unknown" driver (C:\Windows\system32\drivers\teedriverx64.sys) appears to have caused the system crash.

I looked up the teedriverx64.sys and it is the Intel Management Engine Interface driver but the driver is up to date.

I ran BlueScreenView and the results are that the Wdf01000.sys is part to blame.

I ran Malwarebytes but the system came up clean.
Installed all windows updates
Installed all driver updates - with the exception of the Intel 6235 update which doesn't actually update. I'll call Dell on that one.

Full system diagnostics came back clean.

I'm not confident that the Windows updates will resolve the issue. Attached is the SF Debug Tool and BlueScreenView results. Can someone please review it and let me know if there is anything else I should be looking at?

Dell E6540, Windows 7 Pro, i7vPro, 8gb RAM...

Thank you in advance!




Attached Files
File Type: zip SFdebugFiles-BOBBENNETT-PC.zip (719.2 KB, 4 views)
File Type: txt BlueScreenView Dump.txt (3.8 KB, 1 views)
My System SpecsSystem Spec
.

20 Feb 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hi danhinze.
Code:
fffff880`0bcf9150  fffff880`05371500Unable to load image \??\C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.3001.165.105\Data\Definitions\BASHDefs\20140121.011\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x157500
So, uninstall Norton and all Symentec products using Norton Removal tool. At least as a test. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one; for a safety reason, as the installed antivirus is failing.

Also, some issues are causing by Intel Management Engine.
Code:
BugCheck D1, {ffffffffffffffa4, 2, 1, fffff88000e9a227}

*** WARNING: Unable to verify timestamp for TeeDriverx64.sys
*** ERROR: Module load completed but symbols could not be loaded for TeeDriverx64.sys
Probably caused by : TeeDriverx64.sys ( TeeDriverx64+e4fa )

Followup: MachineOwner
---------
And it is not very old.
Code:
fffff880`0616e000 fffff880`0618a000   TeeDriverx64 T (no symbols)           
    Loaded symbol image file: TeeDriverx64.sys
    Image path: \SystemRoot\system32\DRIVERS\TeeDriverx64.sys
    Image name: TeeDriverx64.sys
    Timestamp:        Mon Aug 19 22:53:31 2013 (52125493)
    CheckSum:         000210A2
    ImageSize:        0001C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Intel Management Engine is not anything must to have. Better you uninstall it.

Also, test your RAM modules for possible errors; keeping the versatility of the issue in mind.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.
My System SpecsSystem Spec
20 Feb 2014   #3

Win 7 64
 
 

Thank you for the reply and investigation. The machine in question is not available today. However, I will reply after I've been able to apply the suggestions and observe the results.
My System SpecsSystem Spec
.


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 BSOD when computer is idle




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