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Windows 7: Random BSOD's - sorry haven't been quick enough to grab the error code

19 Feb 2014   #1
FatHalpert

Win 7 pro 64bit
 
 
Random BSOD's - sorry haven't been quick enough to grab the error code

Hi my computer has BSOD'd about 4 or 5 times since I rebuilt it back in December, the only things I kept in the rebuild were my 1TB HD, PSU, disk drive, and the case.

When the computer comes back up windows pops up a "Windows has recovered from an unexpected shutdown, check for a solution online" message. The following picture is the given problem details when these occur: http://i.imgur.com/BFJenHk.png

I couldn't figure out how to access the files listed in the details, but I can zip them and upload them here if it would help you guys out.

As far as the old HD vs new HD thing goes, I installed windows on the new HD, and then transferred over the data from the old one to the new one that I wanted to keep and then wiped the old harddrive (via select all and deleting all the files I realize now this could be the issue maybe)

Please let me know what I can do to help you guys, help me troubleshoot my BSOD issues!
Thanks,
Matt A.


EDIT: After creating my post the site popped up BSOD posting instructions, which I will be appending here...Also, sorry if I was supposed to rename the zipped diagnostics information


My System SpecsSystem Spec
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20 Feb 2014   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome FatHalpert mate you obviously have a new Motherboard I take it and if you used the old OEM (its activation will be tied to that old board) unless you got the ok from Microsoft - just explain the board went south and can you use it (the old OEM) on a new board they are usually good with this - then you will have problems.
The alternative is to buy another OEM and install it.
My System SpecsSystem Spec
20 Feb 2014   #3
FatHalpert

Win 7 pro 64bit
 
 

Thanks, so if I change the product code to a new one, not tied to a specific board will I no longer BSOD?
My System SpecsSystem Spec
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20 Feb 2014   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by FatHalpert View Post
Thanks, so if I change the product code to a new one, not tied to a specific board will I no longer BSOD?
Thats right if you have a new OEM then the activation for it will work on the new board. If you are stuck with the old OEM as I said you can contact Microsoft and explain that the old board has died and can you use the old OEM on the new board.
I have done this a few times now and as I also said they are usually very obliging.
My System SpecsSystem Spec
20 Feb 2014   #5
FatHalpert

Win 7 pro 64bit
 
 

Ok, thanks due to where I work I have plenty of new keys/licenses. I just reused the old one because it was on hand... Thanks!
My System SpecsSystem Spec
20 Feb 2014   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

If I may pop in here with a tidbit,

Your dump files are blaming the USB3 driver,

Code:
start             end                 module name
fffff880`04e00000 fffff880`04ec3000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        Tue Mar 26 09:05:28 2013 (5151C748)
    CheckSum:         000CDDA1
    ImageSize:        000C3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Driver Reference Table - iusb3xhc.sys

You could try updating that driver,

https://downloadcenter.intel.com/Sea...oller%20Driver
My System SpecsSystem Spec
20 Feb 2014   #7
FatHalpert

Win 7 pro 64bit
 
 

I appreciate the comment, Doing it now. Open to all future suggestions as well.
My System SpecsSystem Spec
20 Feb 2014   #8
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome, let us know how it goes.
My System SpecsSystem Spec
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 Random BSOD's - sorry haven't been quick enough to grab the error code




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