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Windows 7: Seemingly random BSOD event

22 Feb 2014   #1
Thirteen

Windows 7 Home Premium x64
 
 
Seemingly random BSOD event

Hello. Here's my problem: Last week, I tried installing this VPN software following the suggestion of a friend. At the end of the installation process, my PC threw a BSOD, which mentioned something about my display driver. I figured it must have been clashing with either my display driver or another VPN software that's installed on my PC, so I thought I'd just uninstall it. Long story short, it caused several more PC crashes/BSODs before I finally managed to get rid of it by entering safe mode + disabling the service in msconfig (it crashed the PC if I tried to uninstall it without disabling the service).

Everything was okay after that, but now 1 week later my PC somehow had another BSOD event while I was away (the PC was active). Putting last week aside, I have not had a BSOD for at least a year, so I'm naturally a little worried, and would appreciate it if anyone could tell me the cause for my most recent BSOD. And since I'm already asking, it'd also be nice if I can know the actual reason behind the BSODs last week. Thanks in advance!

PS: I have followed the instructions and attached the zip file output by the SF Diagnostic Tool. Let me know if more information is needed.


My System SpecsSystem Spec
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22 Feb 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download this .BAT file to your desktop
download
2. Right-click the .BAT file and 'Run as Administrator'
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
22 Feb 2014   #3
Thirteen

Windows 7 Home Premium x64
 
 

Thanks for your reply. I have uploaded the requested file.

By the way, after I posted here yesterday, there was another event... I was watching anime, and all of a sudden the video rendering became awful, then the monitor went into power saving mode. The playback could still be heard, but it was in extremely slow-motion. I'm beginning to suspect if my GPU is failing. I looked on the official AMD website for driver updates, but couldn't find any. Windows Update & Device Manager's 'Check for updates' also returned no results. I did find some here, but that's a third party site I'm not sure I should trust.
My System SpecsSystem Spec
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22 Feb 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Don't ever use 3rd party driver detectors/downloaders unless we recommend them here.

I'll look at your dmp files now. Give me 30 mins please.
My System SpecsSystem Spec
22 Feb 2014   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 119, {1, 2a85e, 2a862, 2a861}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+1dd69 )

Followup: MachineOwner
---------

0: kd> lmvm atikmdag
start             end                 module name
fffff880`0504d000 fffff880`05663000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Mon Jun 15 12:11:39 2009 (4A35B4E3)
    CheckSum:         005D089E
    ImageSize:        00616000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
Name	ATI Radeon HD 4350
Thats a very old driver. Follow this link for the latest drivers:
Knowledge Base
My System SpecsSystem Spec
22 Feb 2014   #6
Thirteen

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Golden View Post
Thats a very old driver. Follow this link for the latest drivers:
Knowledge Base
Huh You mean the ATI/AMD Catalyst software? That's the driver? I thought it was some kind of useless 'Manage your hardware' program that they bundle with their GPUs. I was expecting .dll files or similar for driver updates. So in the future I'm supposed to just look for the newest Catalyst software that supports my card?

Thanks so much for your assistance and time, by the way.
My System SpecsSystem Spec
22 Feb 2014   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

It includes the driver...I think you may get the option to just install the driver, not CC

AMD Catalyst Software Suite Version 12.2
My System SpecsSystem Spec
23 Feb 2014   #8
Thirteen

Windows 7 Home Premium x64
 
 

Well, I've gotten the latest drivers now. Thank you so much for your assistance. I'll mark the thread as solved in hopes that the problem's been fixed... I'll report back and mark unsolved if the problem occurs again, though. Is that fine with you/SF?
My System SpecsSystem Spec
23 Feb 2014   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Yeah, no worries.
My System SpecsSystem Spec
25 Feb 2014   #10
Thirteen

Windows 7 Home Premium x64
 
 

It doesn't seem to be solved. I just had another BSOD reporting that "the video scheduler encountered a fatal error". This happened when I was just doing some very basic Internet browsing (no suspicious sites).

Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 119
BCP1: 0000000000000001
BCP2: 000000000001435E
BCP3: 0000000000014361
BCP4: 0000000000014360
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
I ran the diagnostics again for the new dmp and driver information. Didn't remove the previous 3 dmp files though. Thanks in advance!

Update: 2 hours ago the display suddenly went off while browsing, with the monitor switching to Power Saving Mode. Now I'm really wondering if the GPU needs changing :/
My System SpecsSystem Spec
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