New
#1
BSOD - drivers: storport.sys & smb_driver_intel.sys
Got this new Dell laptop for my wife last summer and started getting BSODs in a random nature. Sometimes when running applications such as Excel and often when laptop was closed (at rest). I did the Dell debug, research and downloaded supposed updated drivers and it seemed to help for a bit. Then it came back.
After the return I took the step to restore the laptop to it's original condition from Dell and then slowly reloaded applications, etc.. All seemed to be OK, but has now started again with the BSODs.
The Dell routine indicates that unknown drivers have been the culprits.
Those drivers noted are: storport.sys and smb_driver_intel.sys ...
I think those drivers are also current.
I've attached the zip file with all the pertinent information in the hopes that someone can help suggest a good and solid repair to this hiccup.
Thanks so much in advance.