Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Clarification for posting properly in BSOD threads-which dump file opt

23 Feb 2014   #1
LilyPad

Windows 7 Home Premium 64 bit
 
 
Clarification for posting properly in BSOD threads-which dump file opt

Hello
Please pardon my ignorance. I can usually google things and solve my computer problems but now I am stumped. I have a BSOD error every time I use DropBox. I am trying to follow the directions to post the info properly but have got myself lost on the first step I don't understand which dump file option I am supposed to use. I'm sure there is a simple answer but I just don't understand. Thank you for any clarification you can provide.


My System SpecsSystem Spec
.
23 Feb 2014   #2
LilyPad

Windows 7 Home Premium 64 bit
 
 

Ok Here is my first attempt I hope I did it right.
I have windows 7 home premium 64 bit Dell studio 1745
Intel (R) Core (TM)2 Duo CPU T9600 @2.8 GHz
4.00 GB RAM

Everything works perfectly except when I am syncing files to dropbox- I have been doing this for several months to 1 year but the problem began a few months ago. I get an IRQL_not_less_or_equal screen whenever I try syncing. I uninstalled my antivirus since that was the only new thing I had done-yet the problem did not occur immediately after. I also tried uninstalling and re-installing dropbox. I have used a driver update and updated drivers and fixed the registry with no resolution.
My System SpecsSystem Spec
23 Feb 2014   #3
derekimo

Microsoft Community Contributor Award Recipient

 
 

Hi there,

There aren't any .dmp file in your attachment. These are required to analyse the BSOD.

Follow these steps:
Dump Files - Configure Windows to Create on BSOD

Then, when the system next BSOD's, follow this:

1. Download this .BAT file to your desktop
download
2. Right-click the .BAT file and 'Run as Administrator'
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
.

23 Feb 2014   #4
LilyPad

Windows 7 Home Premium 64 bit
 
 

Here I go again! I cannot use the application as it says access denied-I ran as administrator. I ran the other tool again after the last BSOD and double checking the dump file steps.
My System SpecsSystem Spec
23 Feb 2014   #5
derekimo

Microsoft Community Contributor Award Recipient

 
 

OK, it's still not collecting a dump file,

Make sure you have it configured to create them,

Dump Files - Configure Windows to Create on BSOD

Then the next time it crashes try the tool again.
My System SpecsSystem Spec
23 Feb 2014   #6
LilyPad

Windows 7 Home Premium 64 bit
 
 

I am so frustrated I have tried option 1 and 2 for setting up a mini dump. The tool says that it has collected the info while it is running. Do you think it cannot collect the info? The blue screen happens extremely quickly and the restart is almost instant.
My System SpecsSystem Spec
23 Feb 2014   #7
derekimo

Microsoft Community Contributor Award Recipient

 
 

I understand it's frustrating, without the dumps it is hard to find out what is causing them though.

Did you click the grab all button and wait long enough?

On the other tool I posted in post #3, try right clicking and then properties, then click the unblock button, then apply. Try it again.
My System SpecsSystem Spec
23 Feb 2014   #8
LilyPad

Windows 7 Home Premium 64 bit
 
 

I unblocked the .BAT file but it still says access denied.

With the other program I wait until it is finished. It actually says it has copied the crash dump successfully but yet there are no files there. I just ran the elevated command prompt and checked the debug type and it gave me 3-which as I understand is for the minidump. I don't know what else to do.

I have now tried all 3 options to configure the crash dumps but nothing results in any info being saved!

I really appreciate your help and patience. I am definitely not an expert but the tutorials are so well written and easy to follow I don't think I am doing anything wrong.

I know the easy solution would be to just stop using DropBox but I worry that the BSOD will eventually come back to haunt me.
My System SpecsSystem Spec
23 Feb 2014   #9
derekimo

Microsoft Community Contributor Award Recipient

 
 

OK, lets try this, can you navigate to C: Windows\Minidump and see if you see any thing there.

If there are dump files in that folder you may need to copy them to the desktop before zipping them up.
My System SpecsSystem Spec
23 Feb 2014   #10
LilyPad

Windows 7 Home Premium 64 bit
 
 

That file is empty. Is it possible that it restarts so quickly it just doesn't get generated? I can barely read the screen it is gone so fast.
My System SpecsSystem Spec
Reply

 Clarification for posting properly in BSOD threads-which dump file opt




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
I need clarification on file extensions
Didn't really know which forum to post in, sorry., and I hope I used the proper term in the title. :o I'm STILL trying to find an answer to leftovers from an uninstall & when I search for my item I get more results of a different ext. than what I typed in so am wondering if they mean the same...
General Discussion
Clarification on : file system access control
Hey everyone, Could anyone help to clarify what "file system access control" would mean in relation to Windows 7 ? I have to come up with the "levels of security" for the above. Any help you can offer would be greatly appreciated as I'm just about ready to rip my hair out. Thanks.
General Discussion
BSOD need help with dump file
received BSOD and need help figuring out issue. Attached .DMP file. Renamed file .old because it wouldnt allow me to upload the .dmp
BSOD Help and Support
BSOD With Dump file.
System is one year old and OS was installed then. BSOD was before login and after login, sometimes when mouse is over favorites I get them also. Didn't have any for awhile and this is the first time in a long time a dmp file was produced. For weeks I have nice performance, no troubles and it...
BSOD Help and Support
What is a Dump File on BSOD?
What is a Dump File on BSOD?: I've posted this thread once on the BSOD section but the moderators said to post it here. So anyone has Idea on What does a BSOD do and what is a Dump File about? :D
Chillout Room
BSOD & Dump File please help
I'm on a 32 bit Windows 7 Home premium System and my pc has been rebooting once a day on it's own showing a BSOD then says windows has recovered from a serious error when logged in (see below). I have attached a DUMP file in rar format can someone analyze it and please help? ...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:09.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App