Black Screen after Windows Logo - waits 2 minutes, then able to login

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  1. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #11

    Try these:
    Troubleshoot Application Conflicts by Performing a Clean Startup

    Sysinternals Live: Autoruns for Windows
    Overview: Autoruns for Windows
    Options menu select Filter Options and untick [...] Hide Windows Entries


    Your choices:
    • Fix the path of the driver
    • Disable the driver
      Do NOT disable core drivers(graphics, harddisk, CDROM)
    • Find and correct missing files
    • Reinstall the driver from the OEM site
    You might also look this over, it might help identify the cause.
    The Case of the Veeerrry Slow Logons
      My Computer


  2. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #12

    I followed NDProxy to here: NDPROXY Overview (Windows Drivers)
    and read the advisory referenced on that page (advisory does not apply to Win7).

    That took me to a few places, which sort of indicated malware. Sort of because the initial reference states with Vista and above are not affected....

    Anyway, it wouldn't hurt to scan your system

    Download: Farbar Recovery Scan Tool Download
    Select the version that applies to your system: 64-bit

    Save it to your Desktop.

    Double-click the downloaded file to run it.
    When the tool opens, click Yes to the disclaimer.
    Also check the Addition.txt, if not already checked.

    Press the Scan button.

    When done, the tool makes a log, FRST.txt, on the Desktop.

    Please provide the FRST.txt in your reply.

    It also creates another log: Addition.txt
    Also post the Addition.txt in your reply.
      My Computer


  3. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #13

    I would like to say firstly thanks to all the help here, it really is appreciated.

    So some additional weirdness. Tried to start my machine tonight and the monitor would not even display a picture (no signal). Tried a few reboots and nothing. Eventually resorted to using one of the DVI outputs rather than the mini HDMI output on the card and machine showed picture and booted, BUT still with black screen pause of about 2 minutes. Not sure this is absolutely relevant or a red herring.

    So I have tried some tests (but not all) as suggested.

    Firstly, my SSD drive ticks all the boxes. Plenty of life left, passed stress tests and is at the latest firmware version. (Intel tools)

    Tried the video card test to push the card - Temp stopped at 89C and in a real hard push with all settings ticked as advised, got weird flashes of text now and again across the bottom and sides of screen and could not see the text int he top left telling me what was going on.

    I have run the FARBAR scan and results are attached. I will do the other recommendations later if that's OK.

    Once again, thanks so much for your kind support.

    Bluejonny
      My Computer


  4. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #14

    In Control Panel -> Programs and Features uninstall the following if present

    Bonjour
    Google Update
    Spybot - Search & Destroy 2
    Skype AutoUpdate
    Java
    Java Update
    Adobe ARM
    Advanced Installer
    AVG


    FRST shows a number of infections.

    Let's see what Kaspersky TDSSkiller can do about the more serious ones

    Download TDSSKiller from: How to detect and remove unknown rootkits
    Scroll down to How to disinfect a compromised system
    * Download....

    Click the Save button (default save location is tyour Downloads folder)
    Click the Run button when the download completes
    Anser Yes to UAC
    Accept the EULA
    Accept the KSN Statement
    TDSS initializes

    Ready to Scan
    Change parameters, tick Detect TDLFS file system
    Press OK
    Press Start scan
    The log file is on C:\ and has is easily identified as Kaspersky TDSS
    You can view the log by clicking Report in the upper right.
    Please attach the C:\TDSSKiller.version_DD.MM.YYYY_HH.MM.SS_log to a new post
    See: Screenshots and Files - Upload and Post in Seven Forums
      My Computer


  5. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #15

    Hi There again

    Here is my log - incidentally the scan picked up one threat for which I have not taken any action on:

    TDSS File System
    Physical Drive: \Device\Harddisk1\DR1
    Suspicious Object, Medium Risk

    Thanks again for your help.

    Bluejonny
      My Computer


  6. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #16

    The log says that you have a TDSS file system on that drive, that is not a good thing. It's not on drive 0 so that is a good thing.

    Run TDSSKiller again and when you get to the take action window, please post a screenshot.

    Take a look at the possible actions (delete, cure, quarantine?).

    I think there might be a submit to TotalVirus, not sure what the screen says though.
      My Computer


  7. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #17

    Code:
     
    19:07:47.0237 0x0cc4  ================ Scan MBR ==================================
    19:07:47.0238 0x0cc4  [ A36C5E4F47E84449FF07ED3517B43A31 ] \Device\Harddisk0\DR0
    19:07:47.0424 0x0cc4  \Device\Harddisk0\DR0 - ok
    19:07:47.0428 0x0cc4  [ A36C5E4F47E84449FF07ED3517B43A31 ] \Device\Harddisk1\DR1
    19:07:47.0511 0x0cc4  \Device\Harddisk1\DR1 - detected TDSS File System ( 1 )
    19:07:47.0511 0x0cc4  \Device\Harddisk1\DR1 ( TDSS File System ) - warning
    This is what TDSS is, also called Alureon, could be part of a botnet stealing info. It's not good on any drive, hopefully your OS isn't on drive 1.

    Alureon - Wikipedia, the free encyclopedia
      My Computer


  8. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #18

    Thanks Gary, that's pretty much why I asked bluejohnny to run TDSSKiller again. That was 5 hours ago, but we're in different time zones, so we'll have to wait for the Earth to spin a little bit.

    Normally you would try to cure, then quarantine, then delete malware. A rootkit is a different beast.
    I wanted to see what the utility presented before advising a course of action.

    Bill
    .
    Last edited by Slartybart; 26 Feb 2014 at 22:05. Reason: time zones
      My Computer


  9. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #19

    Hi Guys - I re-ran TDSSKiller and this time it has reported no Threats Found. I saw the last thing it scanned was HardDisk1\DR1\Partition1 but no threats were found. I restarted but my black screen still persists.

    If I am free of Malware, I am wondering whether Windows is waiting for some process to time out. I read the blog that was recommended, The cause of very slow logins, but to be honest I think the things that were being written about there, I don't possess the skills to do. :-(

    I also noticed tonight that on the reboot, the arrow on the black screen changed to a rotating circle as if waiting form some process to finish.

    Is there anything else you can advise I check please?

    Thanks for your help.
    Last edited by bluejonny; 27 Feb 2014 at 14:26.
      My Computer


  10. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #20

    Post the TDSSKiller log from the last run. These things are tricky - if you didn't take action the first time TDSSKiller ran, then it's still there. the log will tell more.

    There's a good chance that after looking at the log, I'll ask you to run TDSSKiller again!
    Once the TDSS file system is resolved, there are a number of malware scans to run. Many malware 'invite' their friends so a few scanners are good practice.

    I'm wondering if you forgot to tick Detect TDLFS file system (you caught the mistake the very first time you ran TDSSKiller and restarted it with the parameter marked.)

    I can't tell if disk 1 is external or internal, if it's the same disk as before or what. You're the eyes on that side of the monitor (your System Specs don't say if the 1 TB drive is internal or external, so I'm assuming that the 160 GD SSD is your boot, the 1TB drive is an internal drive and that it is the same drive as before.

    Please post information about your drives having this information also makes it easier to a discuss course of action.
    See: Disk Management - Post a Screen Capture Image
    Post# 12 provides additional information on how to provide the most useful screenshot.

    In addition to that addendum, please make sure that the Status column shows everything in between the parenthesis (Boot, Page file....)

    Thanks
      My Computer


 
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