Crash when working with picture files; minidump created


  1. Posts : 4
    Windows 7 Home Premium 64 bit
       #1

    Crash when working with picture files; minidump created


    My computer crashes frequently when I am working with picture files (mostly jpg). attaching minidump
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Usra\Downloads\ssmross\SF_24-02-2014\022414-34734-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Machine Name:
    Kernel base = 0xfffff800`02e54000 PsLoadedModuleList = 0xfffff800`030976d0
    Debug session time: Tue Feb 25 08:13:33.125 2014 (UTC + 6:00)
    System Uptime: 0 days 0:00:15.750
    Loading Kernel Symbols
    .................................................
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa800560d8f8, 0, 0}
    
    Probably caused by : AuthenticAMD
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa800560d8f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`031c46f0 fffff800`03114ca9 : fffffa80`0560d8d0 fffffa80`039f9b50 fffff8a0`0000000b 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
    fffff880`031c4c10 fffff800`02ff5ea7 : fffffa80`0560d8d0 fffff800`0306f2d8 fffffa80`039f9b50 00000000`00000282 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
    fffff880`031c4c40 fffff800`02f5d275 : fffff800`030d0b40 00000000`00000001 fffffa80`0554dfa0 fffffa80`039f9b50 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`031c4c80 fffff800`02ed3261 : fffff880`01052e00 fffff800`02f5d250 fffffa80`039f9b00 fffffa80`0000055a : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`031c4cb0 fffff800`031662ea : 00000000`00000000 fffffa80`039f9b50 00000000`00000080 fffffa80`03973990 : nt!ExpWorkerThread+0x111
    fffff880`031c4d40 fffff800`02eba8e6 : fffff880`02f63180 fffffa80`039f9b50 fffff880`02f6dfc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`031c4d80 00000000`00000000 : fffff880`031c5000 fffff880`031bf000 fffff880`031c3d90 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: AuthenticAMD
    
    IMAGE_NAME:  AuthenticAMD
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
    BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
    Followup: MachineOwner
    ---------
    A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here... Stop 0x124 - what it means and what to try: Stop 124 - What it means and what to try
      My Computer


 

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