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Windows 7: Random BSODs while playing/browsing/watching

25 Feb 2014   #1
carltoN1s

Windows 7 Ultimate 64-bit
 
 
Random BSODs while playing/browsing/watching

The past few weeks I've been noticing my BSODs have been happening more frequently, it ranges from playing a game and alt-tabbing, to watching Youtube videos and changing tabs. It's never happened while I've done anything non-intensive such as Microsoft Word, or things similar. I've updated my drivers within the past month, but can't remember if I blue-screened before that. I also changed my SSD to AHCI from IDE last week and transferred my desktop to my secondary drive(ran out of SSD space); I also can't remember if it happened more frequently before/after that. I've watched my temps with Realtemp, and nothing is overheating.

Specs:
OS - Windows 7 Ultimate 64-bit
CPU - i5-2500k
Mobo - Gigabyte Z77-D3M
GPU - Gigabyte HD6850
Ram - G. Skill Ripjaw 2x4gb
SSD - Samsung 830
HDD - WD 200GB Sata
(Sorry, don't have the Info on the BSOD, other than it's a LocaleID:1033, forgot to copy it before closing, and didn't want to wait for another BSOD since I don't know when it's going to happen.


My System SpecsSystem Spec
.
26 Feb 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi carltoN1s.

All your recent BSODs are stop 0x3B. Most common for a not-up-to-date system; and equally frequently caused by a malfunctioning display driver.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

Uninstall your installed 13.12 WHQL version of the display driver.
Then clean up any possible leftover.
Then install version 13.9 WHQL only.
Accept all the offered restarts during the entire process.

Let us know the results.
________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff9600026c9ed, fffff8800c8c8100, 0}

Probably caused by : win32k.sys ( win32k!MulAssociateSharedSurface+15 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600026c9ed, Address of the instruction which caused the bugcheck
Arg3: fffff8800c8c8100, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'ksaud' and 'ksaud.sys' overlap

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!MulAssociateSharedSurface+15
fffff960`0026c9ed 4c8b98300d0000  mov     r11,qword ptr [rax+0D30h]

CONTEXT:  fffff8800c8c8100 -- (.cxr 0xfffff8800c8c8100;r)
rax=0000000000000000 rbx=fffff900c38c2350 rcx=fffffa8008213b00
rdx=00000000c0003840 rsi=fffff900c51e2028 rdi=fffff900c38c23e8
rip=fffff9600026c9ed rsp=fffff8800c8c8ae0 rbp=ffffffffb1122195
 r8=ffffffffb1122195  r9=0000001b000000a0 r10=0000000000000000
r11=fffff8800c8c8b08 r12=fffff900c0134010 r13=00000000c0003840
r14=0000000006cbd2e0 r15=0000000000000001
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!MulAssociateSharedSurface+0x15:
fffff960`0026c9ed 4c8b98300d0000  mov     r11,qword ptr [rax+0D30h] ds:002b:00000000`00000d30=????????????????
Last set context:
rax=0000000000000000 rbx=fffff900c38c2350 rcx=fffffa8008213b00
rdx=00000000c0003840 rsi=fffff900c51e2028 rdi=fffff900c38c23e8
rip=fffff9600026c9ed rsp=fffff8800c8c8ae0 rbp=ffffffffb1122195
 r8=ffffffffb1122195  r9=0000001b000000a0 r10=0000000000000000
r11=fffff8800c8c8b08 r12=fffff900c0134010 r13=00000000c0003840
r14=0000000006cbd2e0 r15=0000000000000001
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!MulAssociateSharedSurface+0x15:
fffff960`0026c9ed 4c8b98300d0000  mov     r11,qword ptr [rax+0D30h] ds:002b:00000000`00000d30=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff960002177bd to fffff9600026c9ed

STACK_TEXT:  
fffff880`0c8c8ae0 fffff960`002177bd : 00000000`00000000 ffffffff`b1122195 00000000`021ff730 fffff8a0`0076d000 : win32k!MulAssociateSharedSurface+0x15
fffff880`0c8c8b10 fffff960`0023a969 : 00000000`00000001 fffff880`0c8c8c60 00000000`021ff730 00000000`0000a18b : win32k!GreSetRedirectionSurfaceSignaling+0x125
fffff880`0c8c8b60 fffff800`02287153 : fffffa80`09f22060 fffffa80`09492060 00000000`0031100b fffffa80`09492060 : win32k!NtGdiHLSurfSetInformation+0x209
fffff880`0c8c8be0 000007fe`fe1a4efa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`021ff668 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fe`fe1a4efa


FOLLOWUP_IP: 
win32k!MulAssociateSharedSurface+15
fffff960`0026c9ed 4c8b98300d0000  mov     r11,qword ptr [rax+0D30h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!MulAssociateSharedSurface+15

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc5e0

IMAGE_VERSION:  6.1.7600.16385

STACK_COMMAND:  .cxr 0xfffff8800c8c8100 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!MulAssociateSharedSurface+15

BUCKET_ID:  X64_0x3B_win32k!MulAssociateSharedSurface+15

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_win32k!mulassociatesharedsurface+15

FAILURE_ID_HASH:  {08b97eea-ad52-6762-8e6c-277f3c48177d}

Followup: MachineOwner
---------
My System SpecsSystem Spec
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