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Windows 7: Clean instalation of HP Probook 6560b - BSOD 1000009f

27 Feb 2014   #1
tomashewk

Windows 7 Ultimate x64
 
 
Clean instalation of HP Probook 6560b - BSOD 1000009f

Hi, I have just installed Win 7 Ult x64 on my laptop. Then I have installed all the drivers needed from HP website and I have installed ESET NOD32 Antivirus. When using my computer I have registered two BSOD so far (it is 12 hours from installation).

The problem:
It is not exactly BSOD which I can see.
I command my PC to shut down - it starts to shut down - there is a sign Shutting down... for maybe 20 minutes and the PC then restarts. When it logs into the Windows a dialog appears that the system recovered from serious error, bsod giving error number 1000009f.

Please, control my dump files. I suspect some of the drivers as HP drivers support is everytime very bad.

Thanks a lot!


My System SpecsSystem Spec
.
27 Feb 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Update the drivers to:
Also:
Code:
fffff880`031b5a48  fffffa80`058bd600Unable to load image C:\Program Files\ESET\ESET NOD32 Antivirus\em018_64.dat, Win32 error 0n2
*** WARNING: Unable to verify timestamp for em018_64.dat
*** ERROR: Module load completed but symbols could not be loaded for em018_64.dat
 em018_64+0x63600
Uninstall Nod32, at least as a test. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Let us know the results.
My System SpecsSystem Spec
27 Feb 2014   #3
tomashewk

Windows 7 Ultimate x64
 
 

Realtek RTL8187 - the newest driver on Realtek web is from 2010
Broadcom 4313GN 802.11b/g/n - there is no driver on Broadcom web - only on HP - I have the newest one

I try to get rid of ESET NOD32 AV. Let you know of it helped.
My System SpecsSystem Spec
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27 Feb 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I searched, but not found anything better than that is installed. So did not suggested anything specific.

At a point you may need to change your network adapter.
My System SpecsSystem Spec
27 Feb 2014   #5
tomashewk

Windows 7 Ultimate x64
 
 

Unfortunatelly, it is laptop so changing WiFi adapter is not that easy. You have noticed any particular problem with the WiFi drivers in the minidump report?
My System SpecsSystem Spec
27 Feb 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by tomashewk View Post
Unfortunatelly, it is laptop so changing WiFi adapter is not that easy. You have noticed any particular problem with the WiFi drivers in the minidump report?
Changing a USB adapter is never "not that easy".
Code:
Realtek RTL8187 Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter
And, there is no other reason that I am saying it to you.
My System SpecsSystem Spec
27 Feb 2014   #7
tomashewk

Windows 7 Ultimate x64
 
 

Sorry the USB adapter is another thing. But if I understand it well - the only evident problem from minidump report seems to be the NOD32 AV?
My System SpecsSystem Spec
27 Feb 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

That I quoted there.

There are disclosed issue with WiFi in the minidumps, but not driver specific. So I checked the dates to the wireless adapters. Both seemed sort of old, and no update to neither was available.

A stop 0x9F (or any variant thereto) is basically a driver issue. Specifically, a PnP driver fails to react within the specified time when you wake up the computer/hardware component from hibernate/sleep.

Like any other antivirus, Nod32 affects the network adversely (as per their architecture). And, it is the case here. So removing it will be a necessary step.

But the base issue is a PnP device driver for a WiFi device (USB or PCI). And we have old drivers there. Even if they are not failing on themselves right now (we cannot say it with 100% certainty, as we have visible nod32 failure), very soon they will start to act up. That is why I said it in #4.
Quote   Quote: Originally Posted by Arc
At a point you may need to change your network adapter.
As you asked for assistance, I think my duty is to explain the situation to you. That is what I have done. I know that people does not like to listen anything adverse to their system/settings etc. Analysis and interpretation is always the leg job.
My System SpecsSystem Spec
17 Mar 2014   #9
tomashewk

Windows 7 Ultimate x64
 
 
Solution

Looks like the problem is caused by the USB WiFi Realtek RTL8187, rtl8187.sys driver. Everytime the USB Wifi is not disconnected properly the BSOD follows when shutting down (e.g. installing Win updates etc.).

So IMO, it's USB WiFi driver-related issue. Nowadays I have no more BSOD.

And thanks, Arc, you were right
My System SpecsSystem Spec
17 Mar 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Anyway, you gave me hard time, and I had to spend a time to make you understand it.
My System SpecsSystem Spec
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 Clean instalation of HP Probook 6560b - BSOD 1000009f




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