BSOD On Computer I Am Fixing (Multiple Errors)

Priest LLC · 28 Feb 2014

I am currently fixing my cousin's PC but I am running into this blue screen that has crashed the computer multiple times. I ended up installing the video card drivers after these blue screen reports, so if anything on there says that I need to update my graphics card driver, I already did. Thank you.

koolkat77 · 01 Mar 2014

Hmm

Have you seen this thread? STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Code:

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Usra\Downloads\MiniDump\022614-37845-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18247.x86fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0x82a05000 PsLoadedModuleList = 0x82b4e4d0
Debug session time: Thu Feb 27 10:55:06.304 2014 (UTC + 6:00)
System Uptime: 0 days 0:17:34.287
Loading Kernel Symbols
...............................................................
................................................................
...........
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {85d61008, 92c155bc, 0, 2}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+105bc )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 85d61008, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 92c155bc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmdag+105bc
92c155bc 8bff            mov     edi,edi

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
9013ab74 930e60ff 00000116 85d61008 92c155bc nt!KeBugCheckEx+0x1e
9013ab98 930daae6 92c155bc 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d
9013abbc 9311792c 00000000 00000102 8797a788 dxgkrnl!TdrIsRecoveryRequired+0xb8
9013ac34 93141a7c fffffcfb 00010764 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
9013ac5c 9314219d 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
9013ac98 9311e8f0 9013ac90 85aff6e0 87e2a008 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
9013ad28 93143501 8797a788 82a3bb99 8797a788 dxgmms1!VidSchiScheduleCommandToRun+0xaa
9013ad3c 931435bd 8797a788 00000000 86b78538 dxgmms1!VidSchiRun_PriorityTable+0xf
9013ad50 82c0e13d 8797a788 b43daf53 00000000 dxgmms1!VidSchiWorkerThread+0x7f
9013ad90 82ab5559 9314353e 8797a788 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmdag+105bc
92c155bc 8bff            mov     edi,edi

SYMBOL_NAME:  atikmdag+105bc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49f1996c

FAILURE_BUCKET_ID:  0x116_IMAGE_atikmdag.sys

BUCKET_ID:  0x116_IMAGE_atikmdag.sys

Followup: MachineOwner
---------

0: kd> lmvm atikmdag
start    end        module name
92c05000 93059000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\drivers\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Apr 24 16:50:20 2009 (49F1996C)
    CheckSum:         00402D61
    ImageSize:        00454000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4