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Windows 7: Understadning the dump files ?


04 Mar 2014   #1

Windows 7 Home Premium 64bit
 
 
Understadning the dump files ?

Hi all,
I recently built a new rig and she has been running top notch, until today !
I have had two BSOD's occur in one afternoon and all i have done is let AMD Catalyst update itself.
I have tried viewing the dump files but i cant make sense of it, please can you help identify my crashes
Both times oddly i was watching youtube ? i played Skyrim and all was good, did a memtest and no errors so i am lost as what is causing it. I have since rolled back the driver but now i wait for the BSOD ! i am not confident with my rig now till the cause is found.
Thank you in advance for any help offered
Attached are the 2 dump logs lol

Regards.




Attached Files
File Type: zip MiniDump.zip (47.0 KB, 1 views)
My System SpecsSystem Spec
.

04 Mar 2014   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome
Both your dumps were consistent. They did not give much information. The important information is under probably caused by and yours says unknown image

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Richard\AppData\Local\Temp\Temp1_MiniDump.zip\030314-9781-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Machine Name:
Kernel base = 0xfffff800`03005000 PsLoadedModuleList = 0xfffff800`0324ae90
Debug session time: Mon Mar 3 12:07:00.436 2014 (UTC - 5:00)
System Uptime: 0 days 2:12:43.248
Loading Kernel Symbols
...............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A0000001, {5, 0, 0, 0}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
Followup: MachineOwner
---------
10: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Unknown bugcheck code (a0000001)
Unknown bugcheck description
Arguments:
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000
Debugging Details:
------------------

CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xA0000001
PROCESS_NAME: System
CURRENT_IRQL: b
LAST_CONTROL_TRANSFER: from 0000000000000000 to 0000000000000000
STACK_TEXT:
00000000`00000000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x0

STACK_COMMAND: kb
SYMBOL_NAME: ANALYSIS_INCONCLUSIVE
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: Unknown_Module
IMAGE_NAME: Unknown_Image
DEBUG_FLR_IMAGE_TIMESTAMP: 0
BUCKET_ID: INVALID_KERNEL_CONTEXT
Followup: MachineOwner
My System SpecsSystem Spec
04 Mar 2014   #3

Windows 7 Home Premium 64bit
 
 

Mmmm ???? firstly, thank you so much for your speedy reply, typical for me that in this instance the cause is unknown !
I will monitor it and see if i get anymore after rolling back my AMD driver, although i believe this to be coincidence ?

Appreciate your help Richard.
Vale.
My System SpecsSystem Spec
.


04 Mar 2014   #4

Windows 7 Home Premium 64bit
 
 

Here it the SF file i should of uploaded first, thank you


Attached Files
File Type: zip SFdebugFiles-Image-Edit.zip (790.9 KB, 3 views)
My System SpecsSystem Spec
04 Mar 2014   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Would you want me to feed you piecemeal the tests that we have for hardware. I give one, help you and then give the next if needed?
My System SpecsSystem Spec
05 Mar 2014   #6

Windows 7 Home Premium 64bit
 
 

Richard, That would be great, any help to understand what caused this would instill my confidence :/
My System SpecsSystem Spec
05 Mar 2014   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Don't forget, I have no idea of what the problem is. I feel that it is hardware. The DMP indicated the cause as unknown. With these facts, all that I can do is suggest the various tests.
First, I know that you mentioned the memory test. Is this how you proceeded? See part 2 testing.
RAM - Test with Memtest86+
My System SpecsSystem Spec
05 Mar 2014   #8

Windows 7 Home Premium 64bit
 
 

No, ran windows memory diagnostic tool and all was ok, but i will run the memtest you linked tonight and post results tomorrow for your perusal then you can decide my next step, thank you so much Rich
My System SpecsSystem Spec
05 Mar 2014   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Part 2 is very important, it tells you how to proceed. If memtest comes back negative, I will give you my next suggestion. You give me exact details. Does it happen after long use, fan working hard, anything out of the ordinary would help. Good luck
My System SpecsSystem Spec
05 Mar 2014   #10

Windows 7 Home Premium 64bit
 
 

Ok, going for it. i will post back tomorrow Nite
My System SpecsSystem Spec
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 Understadning the dump files ?




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