My new(Built in November) computer has had issues with stability since the first week it was built. At first the offending application was the mom.exe Catalyst Control Center monitoring app, but it has since been removed and I am still getting blue screens. I have attached a zip file that I created with the tool from this site. Any help tracking down the specific issue would be greatly appreciated.
Last edited by RobMonroe; 17 Mar 2014 at 21:45.
Hello Rob,
Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help. :)
I have uploaded the required file, any help you can provide will be greatly appreciated.
Hi RobMonroe.
Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Learn how to install Windows 7 Service Pack 1 (SP1)Code:Windows 7 Kernel Version 7600 MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Service Pack and Update Center - Microsoft Windows
Report back for any further BSOD after completing it.
Service pack 1 is installed. All other updates are installed. Was playing WoW last night and had 3 BSOD. Getting a little frustrated.
Post it following the Blue Screen of Death (BSOD) Posting Instructions in your next post. Because we cannot say anything about a BSOD without seeing the necessary data.
Here is an updated bsod report using your grabber tool.
Just got a BSOD as updates were configuring during a shutdown. I ran both debug tools and here they are.
Test your RAM modules for possible errors.Code:BugCheck 50, {fffff8a01309a4fc, 1, fffff800031d6175, 2} Could not read faulting driver name Probably caused by : hardware ( nt!ExpQuerySystemInformation+7d3 ) Followup: MachineOwner ---------
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.
Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Stress test the CPU.
Hardware - Stress Test With Prime95
Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.
Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.
Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .
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