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Windows 7: Multiple BSOD every 30 mins


05 Mar 2014   #1

windows 7 home 64 bit
 
 
Multiple BSOD every 30 mins

Hello,

I have had a computer for over two years now, running with minimal issues.

I completed a windows auto-update and suddenly now, im getting BSOD all over the place. I think its because the new update has made all my drivers conflict so I thought i had could resolve the issue by updating some drivers, but i tried skype the other day and when trying to connect a call i got a BSOD, they have continued with normal use of the computer without any trigger as far as i can see.

Im not 100% savy with what i need to do to resolve this, or what i need to run to diagnose the problem so i thought i'd turn to the forums for help.

I've followed the instructions for BSOD and attached and ran the SF diag tool and attached the zipped folder.

Your help would be much appreciated.



Attached Files
File Type: zip SF_06-03-2014.zip (2.54 MB, 1 views)
My System SpecsSystem Spec
.

05 Mar 2014   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to the forum.

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Avast! contributes to BSOD's. Please remove it for testing purpose. Use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

Good and Free system security combination.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

SCDEmu.SYS Fri Jun 13 03:38:37 2008 (4851975D)
PowerISO Virtual Drive driver
Driver Reference Table - SCDEmu.SYS

lv302a64.sys Sat Jul 26 21:06:31 2008 (488B3D77)
Logitech Camera driver
Driver Reference Table - lv302a64.sys

LVUSBS64.sys Sat Jul 26 21:06:36 2008 (488B3D7C)
Logitech Camera driver
Driver Reference Table - LVUSBS64.sys

lvrs64.sys Sat Jul 26 21:09:02 2008 (488B3E0E)
Logitech Camera driver
Driver Reference Table - lvrs64.sys

LV302V64.SYS Sat Jul 26 21:09:08 2008 (488B3E14)
Logitech Camera driver
Driver Reference Table - LV302V64.SYS

xusb21.sys Wed Apr 8 20:28:44 2009 (49DCB49C)
XBox USB wireless controller [br] BSOD issues in Windows 7 with 2009 driver (found in mid-2012)
Driver Reference Table - xusb21.sys

athrx.sys Wed Nov 24 06:11:58 2010 (4CEC584E)
Atheros network adapter driver
Driver Reference Table - athrx.sys

EtronXHCI.sys Sat Jan 29 03:46:43 2011 (4D433943)
Etron USB 3.0 Extensible Host Controller Driver
Driver Reference Table - EtronXHCI.sys

EtronHub3.sys Sat Jan 29 03:46:45 2011 (4D433945)
Etron USB 3.0 Extensible Hub Driver
Driver Reference Table - EtronHub3.sys

k57nd60a.sys Tue Feb 15 10:19:05 2011 (4D59FEB9)
Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver
Driver Reference Table - k57nd60a.sys

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Run Disk Check on your Hard Drive(s): Disk Check

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

Keep us posted.

BSOD BUGCHECK
Code:
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sat Mar  1 14:31:52.559 2014 (UTC + 6:00)
System Uptime: 0 days 3:29:47.433
BugCheck C4, {f6, 12b4, fffffa8007e0f060, fffff88003a94097}
*** WARNING: Unable to verify timestamp for LV302V64.SYS
*** ERROR: Module load completed but symbols could not be loaded for LV302V64.SYS
Probably caused by : LV302V64.SYS ( LV302V64+a097 )
BUGCHECK_STR:  0xc4_f6
PROCESS_NAME:  Skype.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Fri Feb 28 00:58:25.940 2014 (UTC + 6:00)
System Uptime: 0 days 0:00:28.189
BugCheck D5, {fffff9800f766f48, 0, fffff880054851a6, 0}
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+f1a6 )
BUGCHECK_STR:  0xD5
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
05 Mar 2014   #3

windows 7 home 64 bit
 
 

Wow!, thank you for the most comprehensive response.

I will have a crack at going through the suggestions over the next few nights and provide an update asap.
My System SpecsSystem Spec
.


08 Mar 2014   #4

windows 7 home 64 bit
 
 

Ok, i've tried to work through the steps above. but im still getting BSOD, particularly when engaging the webcam or making a skype call.

I've attached the most recent SF diag


Attached Files
File Type: zip SF_08-03-2014.zip (2.55 MB, 3 views)
My System SpecsSystem Spec
08 Mar 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

It appears that you have enabled Driver Verifier, and it catches Logitech QuickCam Driver as a failing one.
Code:
BugCheck C4, {d7, fffffa8007dc8040, fffff9802a7eef40, 0}

*** WARNING: Unable to verify timestamp for LV302V64.SYS
*** ERROR: Module load completed but symbols could not be loaded for LV302V64.SYS
Probably caused by : LV302V64.SYS ( LV302V64+28a8a6 )

Followup: MachineOwner
---------
Because it is very old.
Code:
fffff880`0b2ca000 fffff880`0b569000   LV302V64 T (no symbols)           
    Loaded symbol image file: LV302V64.SYS
    Image path: \SystemRoot\system32\DRIVERS\LV302V64.SYS
    Image name: LV302V64.SYS
    Timestamp:        Fri May 01 04:13:26 2009 (49FA298E)
    CheckSum:         002AFCCB
    ImageSize:        0029F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Search for possible updates in Logitech Support - Downloads, Manuals, FAQs & More.
My System SpecsSystem Spec
08 Mar 2014   #6

windows 7 home 64 bit
 
 

I've updated the drivers for the webcam when taking the original steps. i tried again but it still blue screens as soon as the webcam tries to initiate.

i just dont understand, it has been working perfectly for 2 years, why would it start to cause a problem now?
is it a position where i need to buy a new webcam?

Is there another diagnostic i can run?

also, in the original steps it was suggested i take a screen shot. but of what?
My System SpecsSystem Spec
09 Mar 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by u1m81skt View Post
I've updated the drivers for the webcam when taking the original steps. i tried again but it still blue screens as soon as the webcam tries to initiate.

i just dont understand, it has been working perfectly for 2 years, why would it start to cause a problem now?
is it a position where i need to buy a new webcam?
Everything has a life span.
Maintenance increases the life span, but you said you updated the driver .... I see the update is not an update. So, you have to accept that a good 2 years are over.

Quote   Quote: Originally Posted by u1m81skt View Post
Is there another diagnostic i can run?
I am not aware of.

Quote   Quote: Originally Posted by u1m81skt View Post
also, in the original steps it was suggested i take a screen shot. but of what?
Of your hardware performance.
Check for heating issues using Speccy or HWmonitor
My System SpecsSystem Spec
09 Mar 2014   #8

windows 7 home 64 bit
 
 

New webcam purchased, and no problems on install or in use. no BSOD since. seems like most things have resolved!

Thanks everyone for their help.

Situation just annoys me because everything was working fine, and then a conflict arises when your supposed to be making your system better!.

anyone want an old webcam?
My System SpecsSystem Spec
10 Mar 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by u1m81skt View Post

anyone want an old webcam?
You may try in an online marketplace.
My System SpecsSystem Spec
Reply

 Multiple BSOD every 30 mins




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