Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD when trying to attach files to a new Outlook 2010 email

06 Mar 2014   #11
AussieLes

NSW
 
 

ok, managed to delete intel drivers (for IDE ATA/ATAPI controllers) and Windows installed native drivers.

Still get BSOD

latest dump files attached

is there some realistic blast approach to this? other than format & reinstall...


My System SpecsSystem Spec
.
06 Mar 2014   #12
derekimo

Microsoft Community Contributor Award Recipient

 
 

There really is no blast approach to this, Your latest dump has little info and no particular driver is being flagged.

But in all your dumps there has been mentions of "LowMemoryEvent" so you can try testing your RAM,

information   Information
MemTest86+

Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

Use this tutorial to help you use MemTest86+:
RAM - Test with MemTest86+


I also see Norton listed in a couple of your services, did you reinstall that?

What AV are you using right now?
My System SpecsSystem Spec
06 Mar 2014   #13
AussieLes

NSW
 
 

Hi,
Yup, I installed a trial of Norton Tools 16 to check the registry.
Not running any AV whilst I try and fix the BSOD
Thing pointing away from memory is it only fails at specific points, such as Open Outlook, Open new Email, Insert, Attach, click on a file or folder.

Starting to look like a rebuild or replace.....
My System SpecsSystem Spec
.

07 Mar 2014   #14
derekimo

Microsoft Community Contributor Award Recipient

 
 

I've just been doing some digging Les and there is a problem with this being disabled,

Code:
KSecPkg	ROOT\LEGACY_KSECPKG\0000	This device is disabled.
Code:
ksecpkg	KSecPkg	c:\windows\system32\drivers\ksecpkg.sys	Kernel Driver	No	Boot	Stopped	OK	Critical	No	No
Searching around, I found this,

Quote:
Default Behavior

The KSecPkg service is a kernel driver. If the KSecPkg fails to load or initialize, the error is logged and the computer attempts to restart with the LastKnownGood configuration. If the LastKnownGood configuration fails, Windows 7 startup also fails, and the boot process halts with a Stop error. If you disable this service, Windows 7 will fail to start. Do NOT change this service startup configuration if your computer is working.
KSecPkg - Windows 7 Service - batcmd.com

ksecpkg.sys is a process used by your PC to open and execute ksecpkg.sys files that are required to run software and applications.

You can try the .bat file from that link above, I can't vouch for it personally so that is your decision.

If you want to try a Repair Install that may be a safer option.
My System SpecsSystem Spec
07 Mar 2014   #15
AussieLes

NSW
 
 

I've run the ksec bat, rebooted and tried Outlook attach again but no difference
Thanks for your help Derek and being there today.
Wish it had been an easier success!
My System SpecsSystem Spec
07 Mar 2014   #16
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome Les, I wish it had been easier too.

Let us know how it goes.
My System SpecsSystem Spec
Reply

 BSOD when trying to attach files to a new Outlook 2010 email




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Cant see document to attach to email in Documents folder using Outlook
After uninstalling IE 10 upgrade due to compatibility issue with Outlook Web Access, I have a unique problem. I am unable to see a particular folder and doctuments in the folder located in Documents, when attempting to attach it to an email. The folder and document is there when I use...
Browsers & Mail
Outlook 2010 Email properties
With previous versions of MS Outlook you could right-click on a received e-mail and select 'properties' from the drop-down. This would show the full return paths and the true address of the sender. How would one go about getting to this information? I did a google but the link was broke ...
Browsers & Mail
Cannot add new email account in Outlook 2010
Hello. can anyone help. I am trying to add a POP email account to Outlook 2010. I've established network connection but cannot retrieve the Outlook Test message. An error box comes & says unable to connect to the server. 550.5.7.1 message content. I have had this POP account on previous versions...
Microsoft Office
Cannot attach multiple images/files to email
All of a sudden this evening I can no longer attach multiple images/files to an email. Neither does the "Control-A" or click on a file hold "shift" and click on another file work. Also when I attach a single file instead of giving me the progression bar it almost instantly indicated the file...
Browsers & Mail
Outlook 2010 New Email
When I select 'New Email' (to create a new e-mail) or "Reply" the template does not come up on the screen. When I go to the task bar I can see the templates but they won't appear on the screen. :( Please help! George Forsa number removed
Browsers & Mail
Cannot preview email in Outlook 2010
For some reason when I have the view set to preview the right side where the preview email is supposed to be is blank....all I have is a list of the emails on the left. Anyone else have this problem?
Microsoft Office


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:29.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App